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Gateway Ranked Number One in Notebook Customer Satisfaction Study From Technology Business Research

Posted on: Wednesday, 21 February 2007, 09:00 CST

IRVINE, Calif., Feb. 21 /PRNewswire-FirstCall/ -- Gateway, Inc. today announced that it has earned the number one designation in Technology Business Research's (TBR) Corporate IT Buying Behavior and Customer Satisfaction Study for Notebooks. In December, the company also earned the leading rank in customer satisfaction for its desktops. Top customer satisfaction scores in TBR's studies for both corporate desktops and notebooks demonstrate that Gateway's investment in products and services for the Professional market is paying off and resonating with customers.

According to TBR's current study for notebooks, Gateway was singled out for its industry-leading approach to customer service with a record high in phone support, which is 100-percent based in North America. The company received its highest scores to date in parts availability, hardware reliability, notebook value and product design. Gateway was also recognized for its ease of doing business and for being fast to market with innovative new products. Customer loyalty ratings saw steady improvement.

"We place a high level of importance on understanding our customer's needs and developing solutions that exceed their expectations," said Ed Coleman, Gateway's chief executive officer. "We look forward to continuing to make an impact in the Professional market with our 100 percent North American-based technical support and a Best Practices Support Center staffed with high-level technicians. We're especially gratified to see that our investments in the Professional market in recent years are reaping rewards."

"Gateway has established a unique reputation in the Professional market for its customer service," said Julie Perron, Technology Business Research. "Over the past year, Gateway has made a number of smart moves aimed at increasing customer satisfaction and providing superior customer service. Having made significant progress across almost every category in the past year, Gateway has earned its place as the leader in customer service."

Gateway Professional

From value-priced servers to ultra-reliable desktops to comprehensive services, Gateway has served organizations for 20 years. Gateway makes technology purchase, use and support simple through the programs developed for education, government and business customers as well as the ProNet Partner Program that brings channel-friendly benefits to help solution providers strengthen and grow their businesses. Gateway customers include many of the world's leading organizations, such as the U.S. Defense Logistics Agency, the University of Arizona, state of California, state of New York and others. For more information on Gateway Professional solutions, visit http://www.gateway.com/business.

About Gateway

Since its founding in 1985, Irvine, Calif.-based Gateway has been a technology pioneer, offering award-winning PCs, servers and related products to consumers, businesses, government agencies and schools. Gateway is the third largest PC company in the U.S. and among the top ten worldwide. The company's value-based eMachines brand is sold exclusively by leading retailers worldwide, while the premium Gateway line is available at major retailers, over the web and phone, and through its direct and indirect sales force. See http://www.gateway.com/ for more information.

Gateway, Inc.

CONTACT: Erin Davern of Gateway, Inc., +1-949-471-7785,erin.davern@gateway.com

Web site: http://www.gateway.com/

Source: PRNewswire-FirstCall

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