ALLTEL, VALOR Telecom Extend Outsourcing Contract; Agreement Continues Relationship Through 2008
Posted on: Thursday, 9 September 2004, 06:00 CDT
ALLTEL (NYSE:AT) today announced that VALOR Telecommunications, LLC, has extended its outsourcing contract for two more years, through December 2008. Terms of the contract were not disclosed.
Under the agreement, ALLTEL provides remote outsourcing of all production operations servicing VALOR Telecom's customer care, end-user billing, carrier access billing, operational support services and print/stuff/mail requirements. ALLTEL provides on-site account management services at VALOR's operations in Irving, Texas, and provides remote outsourcing through ALLTEL's solution center in Twinsburg, Ohio.
"ALLTEL's integrated solutions, coupled with their deep industry expertise, have effectively supported the full spectrum of VALOR's operations since our inception," said Cynthia B. Nash, senior vice president and chief information officer of VALOR. "This contract extension represents an ongoing commitment to our strategic business relationship and continued evolution of the services and systems ALLTEL provides."
VALOR has been an ALLTEL customer since January 2000. "ALLTEL's work with VALOR demonstrates our company's commitment to providing comprehensive customer-care and billing products to customers," said John Milligan, ALLTEL vice president of telecom services. "This is the second extension of this contract, a clear signal that ALLTEL provides the complete support our customers need to thrive in today's competitive telecom industry."
ALLTEL is a customer-focused communications company with almost 13 million customers and $8 billion in annual revenues. ALLTEL provides wireless, local telephone, long-distance, Internet and high-speed data services to residential and business customers in 26 states.
About VALOR Telecommunications, LLC
VALOR Telecom is a privately held telecommunications company and an Incumbent Local Exchange Carrier. In addition to local telephone service, the company offers business and residential customers telecommunications services such as unlimited nationwide long distance, bundled calling plans, directory and online yellow pages, high-speed DSL, Internet access service, telephone equipment, data solutions, calling features and more. Formed in 1999, VALOR is based in Irving, Texas, and its operating subsidiaries own and operate approximately 550,000 local access lines in primarily rural areas within Texas, Arkansas, Oklahoma and New Mexico. For additional company information, please visit our website at www.valortelecom.com.
ALLTEL, NYSE: AT
www.alltel.com
Related Articles
- CCHS Announces New Express Service Portal for Service Providers and Suppliers to Enhance Customer and Partner Experience
- Mixed Signals Launches Industry's Most Comprehensive Video Monitoring Solution for Video Service Providers
- Mushroom Networks, Inc. Unveils T1 Replacement Technology for Internet Service Providers and Their Business Class Customers
- Leading Internet Service Provider Gossimer.Com Triumphs in Customer Satisfaction
- StepUp Commerce is Top Local Shopping Service Provider for Independent Retailers; Local Internet Shopping Service Experiences 300% Growth in 2006
- Local Customers Deliver Profits to Hotel Spas
- Tier-1 Telecommunications Service Provider Selects Sunrise Telecom(R) As Sole Source for Video Testing Equipment for FTTx Deployment
- Ewoophone Becomes First VoIP Service Provider in China to Market VoIP P2P Services Using Peerio Serverless Technology
- Belgacom, a European Tier-1 Network Service Provider Selects Sunrise Telecom's STT & MTT Platforms to Facilitate Ethernet and Fiberchannel Deployments
- Tier-1 Network Service Provider Selects Sunrise Telecom's STT Platform As Part of Their OC-192 Over DWDM Deployment
 |
 |
User Comments (0)
RSS Feeds