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SupportSoft Speaks to Need for Broadband Profitability Via Service Automation at Annual Society of Cable Telecommunication Engineers (SCTE) Meeting

Posted on: Monday, 13 September 2004, 06:00 CDT

REDWOOD CITY, Calif., Sept. 13 /PRNewswire-FirstCall/ -- SupportSoft, Inc., , a leading provider of Real-Time Service Management (RTSM(TM)) software, will discuss "Accelerating Profitable Customer Adoption of Broadband," at tomorrow's [SCTE] Benelux Lecture Meeting held in Amsterdam. Marc Itzkowitz, SupportSoft Director of Product Marketing, will share how service automation solutions can enable digital service providers to deliver a cost effective, high quality broadband customer experience, with room for profitable expansion into new customer services such as VoIP and digital video.

The event, which will be held in conjunction with the International Broadcasting Convention, focuses on strategies for driving customer adoption of broadband, VoIP and video technologies. SCTE is dedicated to advancing the careers of broadband's engineering and operations professionals by providing member services and resources for professional development, information, and standards.

SupportSoft's presentation explores technology requirements for understanding service quality both at the device and the network levels -- both outside and inside the customers' premises. Using real world examples, the presentation will discuss how automation for installation, service verification and issue resolution for all customer-facing personnel -- especially field service technicians and customer service representatives -- can reduce the burden on network operations. Supporting data will be provided from digital field trials by service providers to provide a context on how to improve customer service quality, while preserving service provider profitability.

The ultimate key to success for any advanced technology is customer adoption of the service it provides. This session will show how broadband technologies are no different. Critical to adoption is ensuring that the service consistently meets or exceeds customers' expectations.

WHAT: SupportSoft presentation:

"Accelerating Profitable Customer Adoption of Broadband"

WHERE: The Third SCTE Benelux Lecture Meeting in conjunction with

the International Broadcasting Convention, RAI Exhibition

and Congress Center, Amsterdam

WHO: Mark Itzkowitz, SupportSoft Director of Product Management

WHEN: Tuesday, September 14th, 2:40 p.m. - 3:20 p.m.

Central European Summer Time

About SupportSoft

SupportSoft is a leading provider of Real-Time Service Management (RTSM(TM)) software designed to ease enterprise technical support, provide for IT endpoint automation and enable triple play service automation for VoIP, video or broadband delivery by service providers to their customers. Digital service providers benefiting from SupportSoft solutions include Adelphia Communications, BellSouth, Charter Communications, Comcast Communications, Cox Communications, Time Warner, TeliaSonera and UPC. Enterprises that have licensed SupportSoft software for IT requirements include ADP, Bank of America, Cisco Systems, IBM, Procter & Gamble, Siebel Systems, Sony and Thomson Financial. Managed service providers that utilize our solutions to provide outsourced services to their enterprise customers include Accenture, ACS, CGI, CompuCom, CSC and IBM Global Services.

SupportSoft, Inc.

CONTACT: Jennifer Massaro of SupportSoft, Inc., +1-650-556-8596, orjennifer@supportsoft.com

Web site: http://www.supportsoft.com/

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