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U.S. Bank Credit Card Web Site Ranked Number One for Online Responsiveness and Reliability in New Keynote Study

Posted on: Friday, 16 March 2007, 12:00 CDT

U.S. Bank has earned the top ranking for responsiveness and reliability on its credit card Web site at usbank.com, according to a new study released on March 15 by Keynote.

U.S. Bank ranked number one in site reliability and responsiveness, which means during the 30-day evaluation period covered in the study, the site was highly available with little or no downtime, and customers were able to download pages and complete transactions quickly.

"We have long valued and credited our competitive advantage to the outstanding service we provide our U.S. Bank customers," said Patrick Coll, executive vice president of retail payments at U.S. Bank. "Keynote's findings validate what we have aimed to achieve in our customer service efforts, and we are gratified with the responses that our customers provided as part of this study."

The Keynote Service Level Rankings provide performance data and competitive rankings in site reliability, including site availability and outages, and site responsiveness. Also included are performance data and competitive rankings in the areas of load handling, response time consistency, geographic consistency and responsiveness over both high-speed (DSL) and low-speed connections. Overall, the study captures 6,500 data points for each Web site and ranks each site in more than 40 performance metrics.

Keynote (Nasdaq:KEYN), known as The Mobile and Internet Performance Authority™, is the global leader in test and measurement solutions that improve mobile communications and online business performance. As an independent and trusted third-party, Keynote provides IT and marketing executives with an unbiased view into their Internet and mobile services from around the world. For over a decade, Keynote has been providing measurement data and testing capabilities that allow companies to understand and improve their customer's online and mobile experience. Keynote has four test and measurement businesses: Web performance, mobile quality, streaming and VoIP, and customer experience/UX. In addition, our industry analysis group called Keynote Competitive Research, publishes proprietary studies measuring customer experience and service levels across a wide range of industries. Keynote Systems, Inc. can be reached at www.keynote.com or by phone in the United States at (650) 403-2400.

U.S. Bancorp (NYSE:USB), with $219 billion in assets, is the parent company of U.S. Bank, the 6th largest commercial bank in the United States. The company operates 2,472 banking offices and 4,841 ATMs, and provides a comprehensive line of banking, brokerage, insurance, investment, mortgage, trust and payment services products to consumers, businesses and institutions. Visit U.S. Bancorp on the web at www.usbank.com.

Source: Business Wire

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