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Although Generally Beneficial, Undertaking the Use of Managed Services Can Also Constitute a Risk to an Organisation

Posted on: Friday, 13 April 2007, 09:00 CDT

Research and Markets (http://www.researchandmarkets.com/reports/c53835) has announced the addition of Managed Services - How Managed Services Can Help IT Departments Deliver Greater Value and Flexibility to their offering.

Some organisations look towards outsourcing to assist them in achieving their business objectives, and some prefer to retain the delivery of IT services in-house. However, we are seeing an increasing number of organisations not only using outsourcing to complement the services they are delivering in-house, but also implementing a multi-sourced model -- that is, having a number of different providers deliver various aspects of IT requirements.

The Managed Services model should enable effective MSPs to maximise the efficiency and quality of their offerings, due to their narrow focus on an area that can be improved interactively. Along with the economies that can be derived from operating on a larger scale, Managed Services should be available at a lower cost than the customer organisation could achieve itself, thereby increasing value for the customer organisation.

However, it is not all a bed of roses, and undertaking the use of Managed Services can constitute a risk to an organisation. This is because it can create a dependency on skills from outside the organisation, and thus the extent of this risk should be quantified. If core, value-adding business processes and applications are outsourced to a MSP, the consequential loss of control over available resource levels (if they are not guaranteed) could result in a loss of organisational flexibility.

Section 1: Management Summary

1.1 Management Summary

Section 2: The Universe of Managed Services

2.1 Report Description and Objectives

2.2 Introduction

2.3 Managed Services Offerings

2.4 The Business Case

2.5 The Offshore Perspective

2.6 Technology Transformation

Section 3: Functionality Considerations

3.1 Desktop Management

3.2 Server Management

3.3 Network Management

3.4 Security Management

3.5 Application Management

3.6 Storage Management

3.7 Mobile Management

Section 4: Decision and Selection

4.1 The Right Choice?

4.2 Procurement

4.3 Vendor and Contract Management

Section 5: Markets

5.1 Current Market Analysis

5.2 Individual Markets

5.3 Futures

Section 6: Vendors

6.1 Vendor Profiles

Accenture

Anite Group plc

Articon-Integralis

AT&T

Atos Origin

BT Group plc

Cable and Wireless plc

Capgemini

Cognito

Cognizant Technology Solutions Corporation

COLT Telecom Group plc

Computacenter plc

Computer Sciences Corporation (CSC)

Cybertrust

Dimension Data

Electronic Data Services (EDS) Corporation

EMC Corporation

Fujitsu Limited

Getronics NV

GlassHouse Technologies

GXS

HCL Technologies

HP Services

IBM Global Services

Infosys Technologies Limited

InTechnology Plc

Iomega Corporation

Kingston Communications Plc

LogicaCMG plc

Logicalis Group

MessageLabs Group

NetStore Plc

Perot Systems Corporation

Phoenix IT Services

Siemens IT Solutions and Services

Salesforce.com

ScanSafe Limited

SCC

Steria SA

SunGard Data Systems

Symantec Corporation

Tata Consultancy Services (TCS)

THUS Group plc

Unisys Corporation

Vanco plc

Vistorm Ltd.

Wipro Technologies

Xansa

6.2 Vendor Matrix

Section 7: Glossary

For more information visit http://www.researchandmarkets.com/reports/c53835

Source: Butler Group

Source: Business Wire

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