• E-mail
• Print
• Comment
• Font Size
• Digg
• del.icio.us
• Discuss article

3Com Dramatically Expands the Breadth and Depth of Its Service Capabilities for the Enterprise Market Through Its Alliance With Siemens Business Services

Posted on: Monday, 4 October 2004, 06:00 CDT

3Com Increases Service Coverage for Enterprise Customers and Channel Partners Worldwide

3Com Corporation (Nasdaq: COMS) today announced that it is extending its enterprise-class service capabilities through a strategic alliance with Siemens Business Services. The agreement leverages Siemens' global support capabilities to increase the breadth and depth of 3Com(R) services to enterprise customers. This new relationship is part of 3Com's overall strategy to develop a focused arrangement of critical and collaborative relationships that augment 3Com's enterprise solutions portfolio.

3Com customers and channel partners will gain higher levels of service on a global scale due to the significant increase in people, processes, and technology created by this relationship. 3Com will combine its current core competencies in supporting IP telephony, security and data networking with over 34,000 of Siemens' support professionals located in more than 44 countries. The initial agreement focuses on integrating customer interaction, field services, and logistic areas, followed by plans to expand the relationship into other areas that help customers assimilate new technologies and maximize their business potential.

"This agreement is a significant milestone for 3Com, complementing the successful work we have done to deliver new enterprise products in the past 12 months. We are substantially increasing our competitiveness by integrating new high-end service offerings and capabilities into our solution portfolio to better meet larger enterprise customers' stringent requirements for service and support," said Bruce Claflin, president and CEO, 3Com.

"This strategic alliance is a win-win for 3Com and for Siemens Business Services. Together, our brands deliver powerful technology and IT services solutions to world-class organizations," said John McKenna, CEO of Siemens Business Services, North America. "Our clients are particularly attracted to our flexibility, proven performance, superior reliability and consistent cost savings. We look forward to delivering excellent services with 3Com, a global leader in networking technologies."

Significant Investments for Enterprise Customer Value

3Com is committed to the enterprise market and has made significant investments to provide exceptional value to customers and partners. In addition to today's announcement of the service agreement with Siemens, 3Com's investments include the Huawei-3Com joint venture for enterprise-class LAN switches and WAN routers, the development of 3Com's scalable 50,000-plus user IP telephony system, the relationships with Crossbeam and Trapeze Networks for proven security and enterprise wireless switching, respectively; and, the relationships with system integrators, service providers and high-end value-added resellers (VARs). Together, they demonstrate 3Com's ability to offer superior business value and bring the power of choice to enterprise customers.

"Services are a key component of winning solutions amid the high stakes and demanding buying criteria of large enterprise customers," said Jean Hoxie-Wasko, vice president, Global Services, 3Com. "Our partnership with Siemens is designed for long-term success. The combination of 3Com's expertise in enterprise IP telephony, security and enterprise data networking with Siemens' highly sophisticated and world-class services capabilities creates a powerful new platform for success."

Relationship Built on Siemens' Proven Strengths in Services

Siemens Business Services is an affiliate of Siemens Corporation, USA, a subsidiary of Siemens AG (NYSE: SI, DAX: SIE) with $80.5 billion USD in revenues. By offering an integrated suite of IT services, Siemens optimizes stability, security and IT support of enterprise-sized organizations. Their global teams of service consultants and technologists deliver flexible, business-driven program planning, measurement, implementation and ongoing management of technologies and processes. Their services range from help desk services serving every time zone to full IT outsourcing including large scale technology integration, consolidation and implementation.

About Siemens Business Services

Siemens Business Services is one of the world's leading IT service providers. With its comprehensive know-how and specific sector knowledge, this division of Siemens offers solutions and services from a single source - from consulting through system integration and management of IT infrastructures to IT outsourcing. In fiscal year 2003 (9/30/03), Siemens Business Services achieved worldwide sales of $6.1 billion USD. The company has more than 34,000 employees in 44 countries. For more information, please visit Siemens Business Services on the Web at www.usa.siemens.com/sbs

About 3Com Corporation

3Com is a leading provider of innovative, practical and high-value voice and data networking products, services and solutions for enterprises of all sizes and public sector organizations. For further information, please visit www.3com.com, or the press site www.3com.com/pressbox.

3Com and the 3Com logo are registered trademarks of 3Com Corporation. All other company and product names may be trademarks of their respective holders.

More News in this Category