BellSouth Recognizes Customer Service Excellence During National Customer Service Week
Posted on: Monday, 4 October 2004, 06:00 CDT
ATLANTA, Oct. 4 /PRNewswire/ -- BellSouth is celebrating the 16th Annual National Customer Service Week by recognizing its employees for the work they do to serve the company's customers across the Southeast. National Customer Service Week, observed Oct. 4-8, recognizes the importance of customer service and honors the people on the front lines.
"BellSouth's ability to meet customers' high expectations for customer service starts with our people, who take tremendous pride in ensuring that we provide reliable voice, data and Internet services to residential and business customers across the Southeast," said Dee Butler, vice president - Service Program Office for BellSouth. "This week is an opportunity to express our appreciation to our team members for their dedication to service."
In addition to observing National Customer Service Week, the company will continue to honor its 2004 Presidential Honors Award winners -- those employees who have demonstrated exemplary service to business, residential, or wholesale customers. These employees have received BellSouth's highest recognition under its Service Leader Program.
One example of BellSouth's commitment to customer service is its employees' tireless efforts in response to the hurricanes that have hit the Southeast this year. Employees have worked around the clock since early September to quickly restore service to customers in the affected areas. BellSouth Emergency Operations Centers have been monitoring damages during and after the storms and coordinating all response and restoration efforts.
"Our employees are working tirelessly to restore service to every customer impacted by the hurricanes this season," said Rod Odom, president - BellSouth Network Services. "I am extremely proud of our people who have shown an incredible commitment to the customer when, in some cases, they are faced with devastation themselves."
BellSouth has consistently ranked among the top providers in customer satisfaction studies for communications services, and improving service is a strategic objective for the company. The company's concentrated focus on increasing customer satisfaction at every point of contact between employees and customers keeps BellSouth on track for gains in operational service quality.
To strengthen that focus, BellSouth established a set of guiding principles for providing excellent service. The Customer Rules!(sm) program provides the companywide framework for improving service delivery and for guiding the individual actions and behaviors of team members. The Customer Rules! originates from a combination of what customers expect from BellSouth and what it takes to meet and exceed those expectations.
This year, BellSouth expanded another tool to enhance customer service. The Customer Rules! Feedback Tool is a specially designed survey that collects customers' feedback on the performance of BellSouth service representatives, sales associates and installation and maintenance technicians, and then reports the survey findings to their supervisors within three days of the initial customer contact. Based on the survey results, the field supervisors receive specific guidance and tips on coaching their employees about service- related behaviors and performance.
"Improving customer service year-after-year is a key objective for the company," continued Butler. "As we work diligently to deliver innovative communications and entertainment services, our employees continue to raise the bar by providing high levels of service to meet the growing demands of our customers."
The International Customer Service Association began Customer Service Week in 1988. In 1992 the U.S. Congress proclaimed CS Week a nationally recognized event, celebrated annually during the first full week in October.
About BellSouth Corporation
BellSouth Corporation is a Fortune 100 communications company headquartered in Atlanta, Georgia and a parent company of Cingular Wireless, the nation's second largest wireless voice and data provider.
Backed by award winning customer service, BellSouth offers the most comprehensive and innovative package of voice and data services available in the market. Through BellSouth Answers(R), residential and small business customers can bundle their local and long distance service with dial up and high speed DSL Internet access, satellite television and Cingular(R) Wireless service. For businesses, BellSouth provides secure, reliable local and long distance voice and data networking solutions. BellSouth also offers online and directory advertising through BellSouth(R) RealPages.com(R) and The Real Yellow Pages(R).
More information about BellSouth can be found at http://www.bellsouth.com/ .
BellSouth
CONTACT: Media, Zealous Wiley of BellSouth Corporation, +1-404-829-8721,or zealous.wiley@bellsouth.com
Web site: http://www.bellsouth.com/
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User Comments (1)
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Posted by jeannie on 05/16/2009, 14:58 Bellsouth has a terrrible response to the public via the phone. *TERRIBLE*. In 04 Bellsouth tried to withdraw to much from my bank account, this resulted in my eventually having to close down the account as it took SIX weeks and endless calls to bellsouth for them to take ownership. Since then I have several times attemtped to get bellsouth to fax the bank accepting responsiblity for the over drawn ammount. I talked to the Fraud Dept and thought at long last it was to be taken care of, BUT NO. Nothing was done and now when I try to get it resolved I get snotty telephone assistance. |
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