Telrex Announces Support for Cisco Smart Business Communications System
Posted on: Wednesday, 2 May 2007, 06:00 CDT
Telrex, developer of CallRex IP call recording and monitoring software for businesses using IP PBXs or hosted VoIP services, today announced support for the Cisco Smart Business Communications System. Telrex's CallRex software integrates with the Cisco Unified Communications 500 small business IP telephony system to provide IP call recording and monitoring for Cisco IP phones.
SMB customers combine CallRex Unlimited licenses and On-Demand licenses to fit their specific business needs. Unlimited licenses allow automatic, triggered recordings based on multiple criteria for 100% or selective call recording. On-Demand licenses allow managers or employees to manually record calls in real time. On-Demand licenses feature CallRex Look-Back recording enabling users to record an entire telephone call at any time during the call.
"As small business customers replace key systems in favor of IP telephony, CallRex offers everyone an easy and affordable way to add call recording as a standard business application," says Andy Mercker, Director of Marketing, Telrex. "Support for the Smart Business Communications System and the UC500 represents Telrex's commitment to Cisco and its Unified Communications platform."
CallRex software utilizes innovative packet-sniffing technology to record IP phone calls occurring through the Cisco UC500. CallRex software creates high quality IP call recordings in highly compressed files to store as much as 29,300 hours of recording on a standard 100GB hard disk. Call recordings are quickly retrieved through the CallRex user interface via multiple search criteria, and can be exported for use with business applications including email, CRM, agent training, and more.
The CallRex suite includes CallRex Multi-Media computer recording and CallRex Agent Evaluation software providing comprehensive employee monitoring and business optimization. CallRex API enables custom integration with third-party applications and is freely available from Telrex. For more information about CallRex solutions, please contact Telrex at +1 (425) 827-6156 or visit www.telrex.com.
About Telrex
Telrex provides VoIP call recording and monitoring, computer recording and monitoring, and agent evaluation software to small and medium businesses using an IP PBX or hosted VoIP services. CallRex supports the leading IP-based phone systems including those from Cisco Systems, Inc. Telrex offers its suite of call recording and monitoring software through value added resellers worldwide.
Telrex, CallRex, CallRex Professional, CallRex Express, CallRex Multi-Media, CallRex Agent Evaluation, and CallRex Look-Back are trademarks of Telrex. All other trademarks mentioned are the property of their respective owners.
Contact Information Andy Mercker Director of Marketing Telrex Contact via http://www.marketwire.com/mw/emailprcntct?id=0F7827F5E7534209 +1 425 827 6156 x124
SOURCE: Telrex
Source: MARKET WIRE
Related Articles
- Loway Adds Support For OrecX TR Open Source Recorder in New QueueMetrics(R) Call Center Monitor 1.5.1
- Paris Blues Appoints Stone America as Exclusive Licensing Agent
- Endace and Cace Enter into Software Development and License Agreement
- Telrex Announces Call Recording and Monitoring for Microsoft Office Communications Server 2007 and Microsoft Office Communicator 2007
- Nokia Showcases Nokia Intellisync Call Connect for Cisco Business Voice Solution on New Dual-Mode Nokia E65 and Nokia E61i Business Devices
- Cisco Releases School Communication Software
- Skype Kicks Off Chinese New Year By Offering Free Calls to China's Global Ex-Pat Community
- NCQA Certifies GE Healthcare Record-Keeping Software to Help Track Diabetes Care
- Unimax Unveils 2nd Nature Software for Cisco Call Manager and Unity Systems
 |
 |
User Comments (0)
RSS Feeds