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Nokia Demonstrates Commitment to Service Management and 'Lean' OSS Solutions at TeleManagement World

Posted on: Monday, 11 October 2004, 06:00 CDT

ESPOO, Finland, October 11 /PRNewswire-FirstCall/ -- Nokia shows off its service management solutions for mobile operators as part of its Nokia NetAct(TM) portfolio at the TeleManagement World conference (TMW) in Long Beach, California. Together with Nokia's expert services for operators, these mobile service management solutions underline Nokia's commitment to the quality of end user services in mobile networks.

"Mobile service management, covering service creation and deployment, network and service assurance, device management and subscription management, is a major growth area in the OSS business at the moment. The need for improved end user experience is the driving force behind this growth," says Jyrki Holmala, Vice President & General Manager, Nokia Operations Solutions, Networks, Nokia.

"Nokia's integrated service management solution, including Nokia NetAct tools, help combine our handset and network expertise to give our operator clients a true end-to-end service view of their networks. We have over 60 service management customers globally and believe our solutions to greatly reduce the cost of service creation and significantly increase the value of operators' mobile services business."

At TeleManagement World Nokia is also discussing how to lower industry R&D costs through the use of common middleware and is demonstrating technical proof of concepts. With OSS middleware, Nokia shows its commitment towards the 'lean operator' philosophy and reductions in complexity, cost and integration, across the whole OSS industry. Nokia is an active member of the OSS through JavaTM initiative and New Generation Operations Software and Systems TM initiative. Nokia is actively working towards creating 'lean' OSS solutions based on common standards in collaboration with other vendors across the OSS industry.

As Nokia helps operators to get more from mobile networks and services, it can draw on its over 15-year track record of deploying and operating networks and its extensive practical experience of implementing mobile services for the operators. Nokia has contracted operating services for 21 operators globally, in addition to providing turnkey implementations for a total of 26 operators. The NetAct (TM) framework, the unique Nokia network and service management system, has been delivered to over 300 customers worldwide

Nokia is the world leader in mobile communications, driving the growth and sustainability of the broader mobility industry. Nokia is dedicated to enhancing people's lives and productivity by providing easy-to-use and innovative products like mobile phones, and solutions for imaging, games, media, mobile network operators and businesses. Nokia is a broadly held company with listings on five major exchanges.

http://www.nokia.com/

Notes to Editors

The Nokia Service Management Solutions have been developed to support the operator's mobile services throughout the service life-cycle.

Nokia NetAct(TM) Service Quality Manager enables the operator to monitor, manage and increase the availability of services. Nokia NetAct Service Quality Manger is an integral part of Nokia's overall Operations Support Systems product portfolio - the Nokia NetAct(TM) Framework.

Nokia NetAct(TM) Inspector is a active Quality of Service (QoS) measurement system which offers a reliable, multi-vendor capable, cost-effective, flexible and scalable measurement solution for end-user services such as MMS, SMS, WAP and mobile IP based services. As an integral part of the Nokia NetAct solution, it enables smooth operations and effective information flow. Inspector utilizes QoS measurement probes, called stethoscopes, to perform polling requests at scheduled intervals.

Nokia NetAct(TM) Traffica is a real-time traffic monitoring and troubleshooting tool, offering to the operator detailed visibility to the actual network and service usage. Traffica functionality includes real-time graphs to visualize the traffic, threshold alarms, direct record access for detailed analysis and interaction with the other Service Assurance applications of the NetAct(TM) framework. Traffica brings benefits to many departments in the operator's organization, like O&M for faster problem detection and troubleshooting, customer care for quick and precise answers to customer complaints, planning for better visibility on actual load, marketing for subscribers behavior analysis.

For operators this means they can:

* See the real usage of the network in real time

* Detect & troubleshoot network problems faster (this helps the operators

to enhance the network quality experienced by the subscriber)

* Analyze customer behavior, roaming and mobile types

* Identify capacity bottlenecks or under-used services

* Optimize network usage and revenue

For the subscriber this means:

* Better and faster response to customer complaints

Nokia

CONTACT: Media Enquiries: Nokia Networks, Communications, Tel.+358-7180-38198, Email networks.communications@nokia.com;Nokia, Communications, Tel. +358-7180-34900, Email:press.office@nokia.com

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