• E-mail
• Print
• Comment
• Font Size
• Digg
• del.icio.us
• Discuss article

Global Crossing Chooses Ditech Networks to Further Enhance Voice Quality of Global Crossing Ready-Access(R) Collaboration Services

Posted on: Thursday, 10 May 2007, 09:00 CDT

MOUNTAIN VIEW, Calif., May 10 /PRNewswire-FirstCall/ -- Ditech Networks, Inc. , a leader in the development of voice processing solutions for communications networks, today announced that Global Crossing , a leading global provider of telecommunications solutions, is using Ditech Networks Voice Quality Assurance (VQA(TM)) technology to enhance the voice quality of calls received from international destinations on the Global Crossing Ready-Access(R) on-demand audio collaboration services network.

Ditech Networks' VQA(TM) solution enhances the digital voice quality for Global Crossing's international enterprise and carrier conferencing customers by substantially reducing noise and echo that can be introduced by the local carrier and transferred to the Global Crossing network. Global Crossing provides local access to its Ready-Access customers throughout the world and recently added new VoIP access options to 31 cities in Europe, as well as six countries in Asia. According to TeleSpan, the authoritative source for teleconferencing news and analysis, Global Crossing's overall worldwide collaboration traffic grew at three times the industry rate in 2006.

"The wide range of handsets and equipment that people use for conferencing, and the environments they call from, can create noise and echo for many conferencing service providers, especially at the local exchange," said Tim Montgomery, president and CEO of Ditech Networks. "We're pleased that Global Crossing has chosen our BVP-Flex platform with VQA technology to enhance their international customer conferencing experience."

Acoustic echo occurs when extraneous noise from the user's phone is reflected back into the network through the microphone. Wire line and wireless handsets commonly introduce acoustic echo into the carrier's network. Hybrid echo occurs at the four-wire to two-wire conversion point on PSTN local exchange networks. This type of echo is especially problematic on conference calls when an annoying echo can affect the experience of all participants until the offending line is identified and disconnected, or muted. Ditech Networks' VQA technology reduces noise, effectively addresses acoustic and hybrid echo, and increases call intelligibility, regardless of the method used to join the meeting or technology used to provide the conferencing service.

"Global Crossing is focused on continuously improving our customer's satisfaction and enhancing their experiences with our services," said Kalyn Hove, Global Crossing's vice president of collaboration services. "By adding Ditech's Voice Quality Assurance into our global conferencing network, we now can improve the quality and effectiveness of audio conferencing calls our international customers conduct and make a positive impact on how those services contribute to the productivity of their businesses."

Using Ditech's VQA enabled platform, Global Crossing takes advantage of ultra-high density interfaces and sophisticated networking intelligence to deliver superior conferencing quality. The platform substantially eliminates remote and wireless voice quality impairments before they reach conferencing equipment, improving the call participants' experience. Ditech's portfolio of voice processing solutions, with VQA available for VoIP and TDM conferencing services, mitigates echo, while simultaneously addressing codec transcoding, packet loss, jitter and other quality impairment issues.

Global Crossing offers enterprises and carriers a suite of converged IP collaboration services for virtually any meeting need. Audio collaboration services include Ready-Access, Global "800" Service, VoIP Ready-Access, Event Call, Event Express Call and Automated Event Call. Customers around the world are able to connect to Global Crossing's audio collaboration platform using a mix of toll-free and local access methods. Web conferencing services include Ready-Access Web Meeting, eMeeting and Live Meeting (powered by Microsoft). Videoconferencing services include iVideoconferencing, IP Video, Ready-Access Video, and Video Endpoint Management Service supporting both ISDN and IP-based end points.

ABOUT GLOBAL CROSSING

Global Crossing provides telecommunications solutions over the world's first integrated global IP-based network. Its core network connects more than 300 cities in 29 countries worldwide, and delivers services to more than 600 cities in 60 countries and 6 continents around the globe. The company's global sales and support model matches the network footprint and, like the network, delivers a consistent customer experience worldwide.

Global Crossing IP services are global in scale, linking the world's enterprises, governments and carriers with customers, employees and partners worldwide in a secure environment that is ideally suited for IP-based business applications, allowing e-commerce to thrive. The company offers a full range of data, voice and security products, to approximately 40 percent of the Fortune 500, as well as 700 carriers, mobile operators and ISPs. Its Professional Services and Managed Solutions provide VoIP, security and network consulting and management services to support its Global Crossing IP VPN service and Global Crossing VoIP services. Global Crossing was the first -- and remains the only -- global communications provider with IPv6 natively deployed in both its private and public backbone networks.

Please visit http://www.globalcrossing.com/ or blogs.globalcrossing.com for more information about Global Crossing.

About Ditech Networks

Ditech Networks supplies voice processing equipment for telecommunication networks around the world. Ditech Networks' solutions incorporate advanced voice processing, Session Initiation Protocol (SIP), and security technologies delivered on carrier-grade scalable platforms to enhance the delivery of communications services over mobile, Voice over IP, and wireline networks. Ditech Networks' customers are premier network operators including Verizon Wireless, Sprint/Nextel, Orascom Telecom, and others that collectively serve more than 150 million subscribers. Ditech Networks is headquartered in Mountain View, California. For more information, visit http://www.ditechnetworks.com/.

Ditech Networks, Inc.

CONTACT: media, Rob Adler, +1-415-984-1970, ext. 104, or investors,Bill Tamblyn, +1-650-623-1309

Web site: http://www.ditechnetworks.com/

Source: PRNewswire-FirstCall

More News in this Category