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SupportSoft Announces Date of Third Quarter 2004 Earnings Release and Conference Call

Posted on: Thursday, 14 October 2004, 06:00 CDT

REDWOOD CITY, Calif., Oct. 14 /PRNewswire-FirstCall/ -- SupportSoft, Inc. , a leading provider of Real-Time Service Management (RTSM(TM)) software, will release its third quarter 2004 earnings results following the close of the market on Wednesday, October 20, 2004. A conference call with Radha Basu, chairman and chief executive officer, and Brian Beattie, chief financial officer, to discuss the results will be held at 2:00 p.m. PDT.

The live webcast of SupportSoft's quarterly conference call can be accessed by visiting http://www.supportsoft.com/investors. A replay of the webcast will be archived on the investor relations section of SupportSoft's website at http://www.supportsoft.com/investors.

About SupportSoft

SupportSoft is a leading provider of Real-Time Service Management (RTSM(TM)) software designed to ease enterprise technical support, provide for IT endpoint automation and enable triple play service automation for VoIP, video or broadband delivery by service providers to their customers. Digital service providers benefiting from SupportSoft solutions include Adelphia Communications, BellSouth, Charter Communications, Comcast Communications, Cox Communications, Time Warner, TeliaSonera and UPC. Enterprises that have licensed SupportSoft software for IT requirements include ADP, Bank of America, Cisco Systems, IBM, Procter & Gamble, Siebel Systems, Sony and Thomson Financial. Managed service providers that utilize the Company's solutions to provide outsourced services to their enterprise customers include Accenture, ACS, CGI, CompuCom, CSC and IBM Global Services.

SupportSoft, Inc.

CONTACT: Media: Jennifer Massaro, +1-650-556-8596 or pr@supportsoft.com,or Investors: Scott Wilson, +1-650-556-8515 or ir@supportsoft.com, both ofSupportSoft, Inc.

Web site: http://www.supportsoft.com/

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