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CNT's Network Management Service Optimizes Embarcadero Systems' Networks

Posted on: Monday, 18 October 2004, 06:00 CDT

MINNEAPOLIS, Oct. 18 /PRNewswire-FirstCall/ -- CNT , the global expert in storage networking solutions, announced today that Embarcadero Systems Corporation (ESC), a major technology solutions provider for the transportation industry, has implemented its Network Management Service (NMS) to enhance the stability of their CNT storage network and improve the overall reliability of their business continuity strategy. CNT's NMS is a proactive remote network management service designed to deliver increased network uptime and availability.

(Logo: http://www.newscom.com/cgi-bin/prnh/20020415/CNTLOGO )

ESC provides industry-leading information technology solutions to transportation supply chains worldwide. To ensure their systems would always be up and running, a critical component of their overall commitment to customers, ESC implemented a business continuity solution that included several of CNT's UltraNet Storage Director-eXtended (USD-X) platforms to connect storage networks in Alameda, CA and San Pedro, CA. When telecom circuit failures between the two data centers put their business at risk, ESC found a solution in CNT's remote network monitoring service, NMS.

NMS provides real-time monitoring and proactive problem resolution for their mission critical CNT networks, helping customers reduce the cost of managing their network, lowering the risk of network outages, and allowing customers to focus on their core business. Upon implementing NMS at Embarcadero Systems, CNT's team of experts discovered poor traffic flow and utilization in the T3 network. NMS monitored the problematic T3s and produced a report that included a detailed error history along with an expert analysis of storage network quality and availability. Using this information, ESC's IT managers were able to address the problem with their telecommunications provider, while ensuring their service level agreement (SLA).

"Before installing CNT's NMS, we had no record of errors, no history, and no way to give on the spot support. The detailed reports we receive from CNT allow us to better manage our telecommunications vendor as well as maximize the availability of our network," said Doris Mosblech, Network Manager at Embarcadero Systems. "Freight terminals operate 24 hours a day/ 7 days a week, and global manufacturing processes depend upon crates and shipments moving efficiently through those terminals and arriving on time. Freight terminals can't operate with the system down. That's why Embarcadero invested in CNT's NMS -- to make sure our systems wouldn't go down."

"CNT manages over 900 devices in hundreds of business critical networks for some of the largest companies in the world, including members of the Fortune 100. Most of these companies don't have the luxury of allocating days to resolve a network problem; they risk losing millions of dollars if the problem is not resolved immediately. Using CNT's NMS proactive and predictive management service coupled with our 7/24 Call Center prevents an average of 54 minutes of network downtime and keeps financial losses to a minimum," said Rob Beyer, Group Vice President of Global Services at CNT. "We strongly feel that CNT's NMS can help customers best utilize their CNT storage networks and technology. By ensuring network availability, we allow our customers to focus on more strategic business initiatives."

"NMS was a Godsend," Mosblech concluded. "It was quick and easy to install. The detailed reports and clearer views of our network, bandwidth trends, and availability have also increased our database restoration process. I now feel confident when making all my network decisions, thanks to CNT's NMS."

About CNT's Network Management Service (NMS)

CNT Network Management Service (NMS) provides 24x7x365, proactive monitoring and management of mission critical CNT networks to deliver optimal network uptime and availability. NMS provides customers with a single point of contact for all their network needs. By reducing network outages and lowering the overall cost of managing a network, NMS allows customers to focus on the strategic growth of their core business instead of the day-to-day issues of managing their network.

About CNT

CNT is the expert in today's most cost-effective and reliable storage networking solutions. For over 20 years, businesses around the world have depended on us to improve business efficiency, increase data availability and manage their business-critical information. CNT applies its technology, products and expertise in open storage networking architecture and business continuity to help companies build end-to-end solutions consisting of analysis, planning and design, multi-vendor integration, implementation and ongoing remote management of the SAN or storage infrastructure. For more information, visit CNT's web site at http://www.cnt.com/ or call 763-268-6000.

All brand and product names are trademarks or registered trademarks of their respective companies.

Photo: NewsCom: http://www.newscom.com/cgi-bin/prnh/20020415/CNTLOGOAP Archive: http://photoarchive.ap.org/PRN Photo Desk, photodesk@prnewswire.com

CNT

CONTACT: Jennifer Weidauer of CNT, +1-763-268-8367,jennifer_weidauer@cnt.com ; Mark Shapiro of Davis-Marrin Communications,+1-858-573-0736, mshapiro@davismarrin.com

Web site: http://www.cnt.com/

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