Consumers Plagued With Slow Computers, Reports Support.Com
Posted on: Tuesday, 12 June 2007, 10:52 CDT
REDWOOD CITY, Calif., June 12 /PRNewswire-FirstCall/ -- support.com, a service which provides consumers with Instant Technology Relief(SM) from their frustrating computer issues, today announced the top consumer computer problems which cause consumers to call for support, as reported by the support.com Call Center located in Syracuse, N.Y.
The top five problems account for 85% of calls into support.com's remote tech support service. At the top of the list is "system performance" which accounted for nearly one-third, or 32% of calls. Common system performance issues include too many start-up programs, key settings not being optimized and fragmented hard drives. Other top problems include:
-- Application Issues -- Accounting for 22% of calls into support.com, application issues range from e-mail application issues to browser problems as well as installation and configuration of new applications -- Operating System Issues -- Accounting for over 14% of calls into support.com, operating system problems include incorrect or out-of-date device drivers and corrupted settings -- Security Issues -- Accounting for nine percent of calls into support.com, security issues result from virus or spyware problems that have compromised the security of a consumer's computer -- Printing Issues -- Accounting for almost eight percent of calls, consumers call for help because they are frustrated by an inability to print
The remaining 15% of calls encompass a variety of issues including problems with peripherals, connectivity to the Internet, home networking set up and troubleshooting, and difficulties with digital media products such as scanners, MP3 players and digital cameras.
"Often, consumers only know the symptom of their computer problem, not the cause. They call because their computer is running slowly or they can't open their e-mail application, but the cause may be anything from a virus infestation to a computer in dire need of a tune-up," said Anthony Rodio, chief marketing officer responsible for support.com. "Getting to the heart of the computer problem and resolving it as quickly as possible is support.com's expertise."
support.com offers System TuneUp, a service which is ideal for consumers suffering from slow computer start-up, shut down or overall poor speed. By optimizing settings and identifying and removing unnecessary files and programs, System TuneUp can deliver a noticeable improvement in computer performance. Customers who have used support.com's System TuneUp service for improving the performance of their computer say the following:
"support.com's service was amazing. The Solutions Engineers I spoke with were knowledgeable and were able to clean up a lot of 'junk' I had on my computer which was slowing it down. I greatly recommend this service to anyone, my experience was great." - George, Westminster, Calif.
"It was amazing all the things that were covered on a System TuneUp! I didn't realize I had so many things slowing down my computer. Thank you for making it run like new again!" - Tom, Sierra Vista, Ariz.
support.com's highly experienced, U.S.-based Solutions Engineers help to remotely diagnose and resolve computer problems. Using support.com, consumers don't have to waste time taking their computers to a store, shipping their PC to the manufacturer, inviting unknown repair technicians into their homes, or relying on family and friends to fix their computer problems. support.com leverages its own proven and patented problem resolution technology to both speed the overall process and provide customers with a consistent experience, resulting in Instant Technology Relief(SM).
About SupportSoft and support.com
SupportSoft is a leading provider of technology problem resolution software and services. The Company's solutions reduce technology support costs, improve customer satisfaction and enable new revenue streams for companies reaching 50 million users worldwide. The Company has expanded its offerings and now provides Instant Technology Relief to frustrating technology problems directly to consumers at http://www.support.com/. For more information about the Company and its corporate offerings, visit supportsoft.com; for Instant Technology Relief(SM) to consumer technology problems, visit http://www.support.com/ or dial 1-800-PC-SUPPORT.
SupportSoft
CONTACT: Jennifer Massaro of SupportSoft, Inc., +1-650-556-8596,jennifer.massaro@supportsoft.com; or Stephanie Rice, of Ruder Finn,+1-310-882-4008, rices@ruderfinn.com for SupportSoft
Web site: http://www.supportsoft.com/http://www.support.com/
Source: PRNewswire-FirstCall
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