HP Unleashes New Set of Quality and Service Management Tools
Building on last year’s acquisition of Mercury Interactive, Hewlett-Packard this week rolled out a slew of new business optimization products and services at its Software Universe conference in Las Vegas.
The Palo Alto, California-based company has updated its Quality Center and LoadRunner product lines, providing integrated business requirements and software quality testing capabilities. HP said the integration will offer a more “agile testing” approach to software quality management that translates to quicker releases.
Meanwhile LoadRunner, an application performance testing tool, has been upgraded to include support for SOA architectures and rich internet applications.
HP has also added a new set of quality, performance and process best practices, called “Quality Factory Services”, to its HP Services Application Lifecycle offering and has beefed up its Service Management portfolio with new offerings for change control management, configuration management.
It has also documented a set of pre-defined best practice ITIL processes to help deploy its Service Management tools more quickly and easily.
HP also now offers a new framework for consolidating its service management tools, and methodologies on standards like ITIL version 3 and COBIT.
Finally, HP has also tightened up integration across its quality management and testing tools and processes with a new configuration management database, that provides dependency mapping, and links to help desk and change management tools, and software that aligns change request, approval and deployment cycles. For example, HP’s Change Control Management and Configuration Management tools can now be tightly coupled to provide closed-loop audit trail for compliance.
Thomas Hogan, senior vice president of HP Software pointed to study conducted by The Economist on behalf of HP that showed 62% of companies are grappling with severe IT delays related to quality and service management that are resulting in late project deliverables.