Support.Com Reports Top Consumer Issues With Windows Vista(TM)
REDWOOD CITY, Calif., July 10 /PRNewswire-FirstCall/ — support.com, a service which provides consumers with Instant Technology Relief(SM) from their frustrating computer problems, today announced the top call drivers into support.com about Microsoft’s new operating system, Vista.
According to a recent independent survey from support.com, of 1,000 computer users in the U.S., more than two-thirds, or 77 percent, expected some sort of problem with Vista, including 30 percent who expected problems due to the new user interface. Anthony Rodio, chief marketing officer responsible for support.com, noted that the top three consumer call drivers regarding Vista since its release six months ago include:
1. Navigation problems – The new Aero user interface is causing confusion among consumers trying to locate files or operate basic functionality due to the fact that people are accustomed to using the interface in Windows 2000 or Windows XP. 2. Device incompatibility – Consumers who purchase computers with Vista installed or who upgrade their current system cannot connect their devices, including printers, MP3 players and digital cameras, due to outdated drivers. 3. Home networking issues – Consumers who set up a home network using a Vista-enabled computer cannot view other computers in the network running Windows XP.
“There’s no question that Vista has new features that are a leap forward in terms of usability and functionality. However, we know very well that any major switch in operating systems can initially cause confusion and problems for end-users. Consumers often suffer from frustrating issues that prevent them from using their computer for its intended use, whether it’s simply accessing their e-mail system or printing a document,” added Rodio.
support.com’s highly experienced Solutions Engineers recommend the following tips to consumers to help with the top Vista call drivers:
1. To get familiar with Vista’s new interface, start with the basics. Go to the Control Panel in your computer and visit the “Welcome Center”. Here, you can find a comprehensive tutorial called “What’s New in Windows Vista” which, once viewed, will make the transition to the new interface far easier. 2. To avoid device driver issues, before you upgrade to Vista or purchase a new computer with Vista already installed, go to your device manufacturer’s Web sites to ensure that there are drivers available for Vista. Many manufacturers offer free updated drivers that are compatible with Vista. 3. To make sure that XP computers can be viewed within a home network powered from a Vista computer, be sure to temporarily disable any third party firewall software on the XP computer, and disable the “guest” account on the XP computer.
support.com’s U.S.-based Solutions Engineers help to remotely diagnose and resolve computer problems. Using support.com, consumers don’t have to waste time taking their computers to a store, shipping their PC to the manufacturer, inviting unknown repair technicians into their homes, or relying on family and friends to fix their computer problems. support.com leverages its own proven and patented problem resolution technology to both speed the overall process and provide customers with a consistent experience, resulting in Instant Technology Relief(SM).
About SupportSoft and support.com
SupportSoft is a leading provider of technology problem resolution software and services. The Company’s solutions reduce technology support costs, improve customer satisfaction and enable new revenue streams for companies reaching 50 million users worldwide. The Company has expanded its offerings and now provides Instant Technology Relief to frustrating technology problems directly to consumers at http://www.support.com/. For more information about the Company and its corporate offerings, visit http://supportsoft.com/; for Instant Technology Relief(SM) to consumer technology problems, visit http://www.support.com/ or dial 1-800-PC-SUPPORT.
SupportSoft
CONTACT: Jennifer Massaro of SupportSoft, Inc., +1-650-556-8596,jennifer.massaro@supportsoft.com; or Stephanie Rice of Ruder Finn,+1-310-882-4008, rices@ruderfinn.com, for SupportSoft
Web site: http://www.supportsoft.com/