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Last updated on April 24, 2014 at 14:17 EDT

Latest 1-866-DOM-HELP Stories

2013-12-07 12:20:17

RICHMOND, Va., Dec. 7, 2013 /PRNewswire/ -- Dominion Virginia Power is prepared to respond to a winter storm expected to move through parts of Virginia on Sunday. Company trucks are stocked and fueled, and crews are ready to respond to outages. Dominion expects freezing rain moving from southwest to northeast from the storm, which could knock trees and limbs into power lines and create outages. The exact timing and strength of the storm may vary. Dominion customers can use a computer or any...

2013-03-07 12:23:26

-- Restoration essentially completed in Virginia suburbs nearest Washington RICHMOND, Va., March 7, 2013 /PRNewswire/ -- Dominion Virginia Power expects to restore service by Friday night for more than 95 percent of customers whose power was disrupted by a severe winter storm this week. The storm brought up to 18 inches of heavy, wet snow as well as high winds and rain to much of Dominion's service area from Tuesday evening until early Thursday morning. More than 4,700 Dominion...

2013-03-06 16:22:46

- Power has been restored to more than 33 percent of the 181,000 affected customers RICHMOND, Va., March 6, 2013 /PRNewswire/ -- Dominion Virginia Power crews have restored power to more than 61,000 of the 181,000 customers affected by the severe storm still passing through Virginia. Up to 18 inches of heavy, wet snow has fallen in the northern two-thirds of Dominion's service area, and the forecasts call for continued snowfall and increasing winds as the day progresses. "We are...

2013-01-10 16:21:25

RICHMOND, Va., Jan. 10, 2013 /PRNewswire/ -- Dominion Virginia Power is warning its customers about a scam involving phone calls from a person claiming to be a company employee, demanding immediate payment of utility bills. The caller claims electric service will be cut off unless the bill is paid within a matter of hours, usually by using a pre-paid debit card such as a "Green Dot card." The caller also may claim that a problem with an electric meter could result in a fire if not...

2012-10-26 11:20:46

RICHMOND, Va., Oct. 26, 2012 /PRNewswire/ -- With Hurricane Sandy approaching, Dominion Virginia Power and Dominion North Carolina Power are preparing to respond quickly, as conditions merit. The company has requested additional crews from other states to supplement its restoration workforce. The company is asking its customers to take steps to brace for the storm. "We are adapting our plans to ensure we have crews and equipment ready for extended duty when and where they are needed," said...

2012-02-20 08:46:00

RICHMOND, Va., Feb. 20, 2012 /PRNewswire/ -- Dominion Virginia Power crews have restored power to more than 30,000 of the 40,000 customers affected by the weekend snowstorm. "We are focused on getting the lights back on for our customers quickly while maintaining safety as our first priority - safety of our customers and safety of our crews," said Rodney Blevins, vice president of electric distribution operations. The vast majority of restoration work is expected to be...

2012-02-17 12:54:00

RICHMOND, Va., Feb. 17, 2012 /PRNewswire/ -- Dominion Virginia Power is prepared to respond to a winter storm expected to move through much of Virginia on Sunday. Company trucks are stocked and fueled, and crews are ready to respond to outages. Dominion expects heavy, wet snow moving from southwest to northeast from the storm, which could knock trees and limbs into power lines and create outages. The exact timing and strength of the storm may vary. Dominion reminds its customers to call...

2011-08-25 08:00:00

RICHMOND, Va., Aug. 25, 2011 /PRNewswire/ -- With Hurricane Irene approaching, Dominion Virginia Power and Dominion North Carolina Power are readying repair crews and preparing equipment for emergency restoration work over the next several days. The company is asking its customers, especially those in coastal areas, to take steps to brace for the storm. "This storm has serious potential to cause widespread damage," said Rodney Blevins, vice president-Distribution Operations for Dominion...

2011-01-27 13:14:00

RICHMOND, Va., Jan. 27, 2011 /PRNewswire/ -- Dominion Virginia Power crews are working hard to restore electric service to the Northern Virginia customers affected by a winter storm. The company expects to restore power to at least 90 percent of the affected customers by tomorrow night, with the remaining work continuing overnight into Saturday until all customers have been restored. "We have about 2,000 workers engaged in our restoration effort, including crews from Eastern and...

2010-03-01 07:13:00

RICHMOND, Va., March 1 /PRNewswire/ -- Dominion Virginia Power has established a new, easy-to-remember customer service telephone number: 1-866-DOM-HELP. "We believe this new toll-free number will be much easier for everyone to remember than our former one," said Paul Koonce, chief executive officer of Dominion Virginia Power. "Our customers have told us they do not want to search for our number, especially in lights-out situations. Establishing this new number is just one more way we hope...