By PETER WOODMAN For the first time in six years the annual number of complaints made to an air passenger watchdog has fallen, it was revealed today. But the Air Transport Users Council (AUC) said the dip could be due to it not getting involved due to better complaint-handling by airlines.

AIR passengers are being left out of pocket even when Internet booking mistakes are down to glitches in airlines' own systems, a customer group said yesterday.

By MARTIN WILLIAMS A CONSUMER watchdog says that the number of complaints from passengers who have problems making reservations for airline tickets has more than doubled.

Delays to air passengers' luggage worsened last year, with British Airways one of the poorest-performing airlines, figures out yesterday showed.

By ALAN MacDERMID THE biggest airport in Britain has become a Bermuda triangle for passengers' luggage, new figures published yesterday revealed.