MUNICH and HALLBERGMOOS, Germany, March 26, 2012 /PRNewswire/ -- With the "Contact Center", ANDTEK GmbH has a highly scalable call distribution system at its disposal,

Iwatsu Enterprise-CS software version 9.0 enhances the system’s automatic call distribution (ACD) function, hunt group accessibility, off-premise transfer capabilities and other feature enhancements

BELLEVUE, Wash., Dec. 15, 2010 /PRNewswire/ -- Spoken Communications, the leading provider of proprietary speech recognition technologies for call centers and virtual call center systems, today announced that it has received a strategic investment of $4.0 million from Ignition Growth Capital, LLC.

VICORP Restaurants Relies on Innovative Call Queuing System To Ensure That Bakers Square and Village Inn Pie Fans Get Their Treats on Time SAN JOSE, Calif., Dec.

WESTBOROUGH, Mass., Sept.