Sound Telecom, a leading nationwide provider of telephone answering, call center and business voicemail services this week awarded Phil Visnaw its Super-Agent Award. Spokane,

LONDON, May 22, 2012 /PRNewswire/ -- NewVoiceMedia, [http://www.newvoicemedia.com ] the leading provider of true cloud contact centre and voice solutions, today announced

SAN CLEMENTE, Calif., May 22, 2012 /PRNewswire/ -- Leading auto dealer CRM DealerSocket (DealerSocket.com) continues to make the newest and best technology available to auto dealers.

PITTSBURGH, May 18, 2012 /PRNewswire/ -- UPMC Health Plan's call center was named the Global Call Center of the Year in the large call center category by the International Customer Management

COLORADO SPRINGS, Colo., May 17, 2012 /PRNewswire/ -- The International Customer Management Institute (ICMI), serving the contact center industry for more than 25 years,