ATLANTA, Sept.

ATLANTA, July 20, 2011 /PRNewswire/ -- Chartwell finds that more utilities are setting performance goals and measuring their successes at communicating power restoration estimates to customers; however, there is still opportunity for the industry to improve overall. In an all-new survey conducted exclusively for Chartwell's Outage Communications Research Council, roughly three of four utilities say they measure estimated times of restoration (ETOR) performance.

ATLANTA, June 14, 2011 /PRNewswire/ -- Recent consumer research conducted by Chartwell Inc. indicates that enough electric vehicles will be on the roads in the coming years to significantly impact electric utility operations.

PHOENIX, April 26, 2011 /PRNewswire/ -- BillingTree, one of the nation's leading on-demand payment processors, will feature its Mobile Solutions Suite including text notification and payments, Pre-Funded accounts and mobile optimized web forms along with PaynCash(TM), Web payments, loyalty programs, EBPP and Account Verification tools at next week's Web and Mobile Customer Interaction Summit in Phoenix, AZ.

ATLANTA, March 16, 2011 /PRNewswire/ -- All-new consumer research shows that electric utility customers will monitor their energy usage more frequently in the coming smart grid era, industry research firm Chartwell Inc.