News - Convergys Corporation
BEIJING and CAMBRIDGE, United Kingdom, May 14, 2012 /PRNewswire-Asia-FirstCall/ -- AsiaInfo-Linkage, Inc.
CINCINNATI, March 16, 2012 /PRNewswire/ -- Convergys Corporation (NYSE: CVG), a global leader in relationship management, today announced that it is joining the 10,000 Jobs Challenge with
Call center technology company announces software upgrade designed to help clients shift more shrinkage activities to idle time Alpharetta, GA (PRWEB) November 16, 2010 Knowlagent, a leading agent productivity solution for the world’s 10 million call center agents, today announced the release of Knowlagent 8.5, a software upgrade designed to further reduce shrinkage in the call center by dramatically expanding the types of off-phone activities delivered to agents during call volume downtime.
Customer care and billing services provider Convergys has reported a net loss of $140m for the third quarter 2008, against a profit of $41.8m in the year-ago quarter, on revenue down 4% at $676.2m. The loss was attributed to the write-down of deferred charges related to HR management contracts.