LONDON, October 27, 2011 /PRNewswire/ -- With the telecoms market becoming increasingly competitive and customers more willing than ever to change providers, operators

HAMILTON, New Zealand and LONDON, August 10, 2011 /PRNewswire/ -- 11Ants Analytics today launched the breakthrough 11Ants Customer Churn Analyzer to empower marketers to identify those customers statistically at risk of churning, allowing retention efforts to be focused on those specific customers. With continued pressure on profitability, stemming customer churn is a logical and easy win.

LONDON, Feb. 28, 2011 /PRNewswire/ -- Despite efforts by many banks to rebuild consumer confidence in the wake of the financial crisis, trust in banks fell in the past 12 months in countries hit hard by the downturn, according to a new survey report from Ernst & Young.

SUNNYVALE, Calif., June 16 /PRNewswire/ -- Vitria Technology, Inc., today announced an Operational Intelligence for Customer Care solution that utilizes its M3O Operational Intelligence (OI) platform to manage service processes critical to safeguarding the customer experience.

CAMBRIDGE, Mass., April 15 /PRNewswire/ -- As mobile customer retention remains a key focus in both developed and emerging markets, operators should assess the value of churn within the context of key segments, according to a new report from Pyramid Research (www.pyr.com). Mobile Customer Churn: Why It Matters Less in Some Emerging Markets looks at the value of churn as an indicator and analyzes the strength in the value between emerging markets, such as Africa and Asia, and that of other countries.