ANN ARBOR, Mich., May 22, 2012 /PRNewswire/ -- CFI Group, a global leader in customer experience management (CEM) solutions, today announced

Many sales and service organizations have been relaxing, if not abandoning service in its traditional, defined, and more skilled form in favor of “21st Century” ways to attract and retain

SAN FRANCISCO, May 9, 2012 /PRNewswire/ -- Zendesk (http://www.zendesk.com/), the proven cloud-based help desk

Call Center Management on Fast Forward by Brad Cleveland is perfect for everyone from frontline agents to executives - who wish to improve customer experiences and increase efficiencies at every level of the contact center. Call Center Management on Fast Forward

SEATTLE, May 8, 2012 /PRNewswire/ -- Produced by The International Customer Management Institute (ICMI), the