PHOENIX, Sept.

By Gillmor, Dan Here's a brilliant PR move: Wreck the product your customers have bought, at great expense, and then improved. This, of course, is precisely what Apple has done with some of its most ardent customers.

By Gillmor, Dan 2 In this media-saturated age, it's becoming more apparent that we need to update media literacy. When people create media, not just consume it, the task is more complex - and more vital than ever.

By Julio Ojeda-Zapata, Pioneer Press, St. Paul, Minn. Aug. 3--Chuck Olsen, of Minneapolis, was about to depart for Chicago on Wednesday when he heard about the Interstate 35W bridge collapse -- and rushed out with his high-definition camcorder to snag footage for the Web.

By ANICK JESDANUN NEW YORK - A news site that has allowed its users to write and submit their own articles is shutting down, citing unspecified "business issues." Backfence Inc. had "hyperlocal" sites serving 13 communities in the Washington, D.C., San Francisco and Chicago areas.