By Fred O. Williams, The Buffalo News, N.Y. Jan. 10--Verizon is offering a speed boost for DSL Internet service in some areas -- including parts of Western New York -- in order to sharpen competition with cable Internet rivals.

By Richard J. Dalton Jr, Newsday, Melville, N.Y. Sep. 9--When Verizon salespeople came to Paul Sundick's home in the village of Great Neck to sell him its FiOS TV service, it didn't take much convincing. He had received direct mail and watched TV ads for the service, so he signed up.

By KAREN KELLER, SPECIAL TO THE RECORD CLIFTON Patty Kehlbeck was the wrong customer for Verizon to misinform about public access channels.

By Fred O. Williams Some Verizon customers are getting a surprise in their bills this month -- a fee for service they don't use.

By Fred O. Williams, The Buffalo News, N.Y. Apr. 14--Some Verizon customers are getting a surprise in their bills this month -- a fee for service they don't use.