KUALA LUMPUR, Malaysia, April 12, 2012 /PRNewswire/ -- Frost & Sullivan recently hosted the Customer Interaction Malaysia Summit on April 12, 2012 at the DoubleTree

ORLANDO, Fla., Nov.

Research and Markets (http://www.researchandmarkets.com/reports/c57946) has announced the addition of 2007: Telecommunication Systems & Applications - Medium-to-large Enterprises & Contact Centers (Volumes 1 & 2) to their offering.

Rapidly evolving small IP-PBXs now offer sophisticated features, a variety of endpoints and good voice quality, but SIP is still to come on most systems. Small IP-PBXs-supporting 99 or fewer stations-now offer many of the sophisticated features and endpoints available on higher-end products.

Application packages reveal the future of IP-based communications. The "killer app" may turn out to be a mix of capabilities. You just learned of a big change to the project you're managing.