By James Coates Q. When I start my computer, the files are shown as fat icons. I would like them to open instead in list view, with each file shown by its name on just one line. I've followed the standard procedure of going to View and selecting List, then going to Tools/View/Apply to All Folders.

By James Coates Q. I am sure I won't be the only one to point this out to you. Your reader, Debby Reilly, recently asked you about a problem with Mozilla's Thunderbird e-mail application, and you proceeded to tell her to reinstall Firefox.

By James Coates Q: Unbeknown to us, AOL has been inserting little advertisement messages into our outgoing e-mails, despite the fact that we have a paid account and use AOL as our Internet provider. Two sentences promoting AOL are inserted at the bottom of every message we send.

By James Coates Q. I have a very vexing problem with my keyboard on an HP Pavilion system running Windows XP when the computer goes to sleep (standby mode). It does not recognize the keyboard during the next session. This requires that I reboot.

By James Coates Q: I am a 68-year-old man still using my old PC. Most of the time when I search something or write an e-mail, I get a long message saying, "The page cannot be displayed," followed by a lot of paragraphs about different things. Is it because my PC is old? It has Windows ME.