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Latest Airline complaints Stories

2009-04-06 10:39:11

U.S. airlines made improvements in all four major performance categories in 2008, the annual Airline Quality Rating report said. The report released Monday said airlines improved in on-time performance, baggage handling, denied boardings and customer complaints. It was a rare occurrence for the industry to improve across the board but it was a mixed blessing for the industry, Dean Headley, an associate professor of marketing at the Barton School of Business at Wichita State University said....

2009-01-28 10:16:00

WASHINGTON, Jan. 28 /PRNewswire-USNewswire/ -- Domestic airline passengers today took a giant step toward improving the airline industry in the United States. The Association for Airline Passenger Rights (AAPR) flew onto the national stage aiming to change the nature of domestic air travel by improving customer service and pursuing a federal "Passenger Bill of Rights" in the United States Congress. AAPR is a 501(c)(4) tax-exempt, nonprofit organization whose mission is to promote...

2009-01-14 10:58:05

Complaints from U.S. passengers about airlines increased in 2008 despite reduced fight schedules that sharply reduced passenger levels, the government said. The number of passengers declined at the sharpest rate since the aftermath of the 2001 terrorist attacks, USA Today reported. But, the 9,200 complaints about airlines received by the Department of Transportation through Oct. 31 puts 2008 on track to post the second highest number of complaints in the past seven years. DOT is considering...

2008-07-23 18:00:38

FOR the first time in six years the annual number of complaints made to an air passenger watchdog has fallen. But the Air Transport Users Council said the dip could be due to it not getting involved due to better complaint-handling by airlines. And the council added some passengers had experienced difficulty complaining due to a European Commission regulation which requires certain complaints to be dealt with in the country where the flight disruption occurred. Cases included a...

2006-02-02 15:54:17

WASHINGTON (Reuters) - U.S. airlines flew 642 million passengers last year but also reported more flight delays, mishandled baggage and consumer complaints than they did in 2004, the government said on Thursday. The Transportation Department's annual air travel consumer report showed that 19 commercial airlines boarded 642 million people in 2005, 23 million more than the previous year. The agency received 8,735 complaints about airline service, up 17.2 percent from 2004. Complaints...

2005-08-04 20:49:18

WASHINGTON (Reuters) - Three of the four big U.S. airlines in serious financial trouble also are experiencing more consumer complaints, particularly involving mishandled baggage, the government said on Thursday. US Airways and United Airlines, both bankrupt, and Delta Air Lines, whose finances have deteriorated sharply and says it may seek court protection, all reported higher complaint rates for the first six months of this year compared to the same period in 2004. The sharpest increase...


Word of the Day
omphalos
  • The navel or umbilicus.
  • In Greek archaeology: A central boss, as on a shield, a bowl, etc.
  • A sacred stone in the temple of Apollo at Delphi, believed by the Greeks to mark the 'navel' or exact center-point of the earth.
'Omphalos' comes from the ancient Greek.
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