Latest American Customer Satisfaction Index Stories

2014-07-01 12:25:14

CFI Group's 2014 Retail Satisfaction Barometer reveals consumers prefer to shop through mobile apps to compare prices and for a personalized shopping experience ANN ARBOR, Mich., July 1, 2014 /PRNewswire/ -- CFI Group's Retail Satisfaction Barometer reveals consumers' expectations during the shopping process, specifically noting the popularity of mobile technology. The report uncovered that the use of mobile applications for shopping purposes doubled in the past year, with 41 percent...

Time Warner, Comcast Top The Heap Of Most Hated US Companies
2014-05-20 13:10:24

Peter Suciu for redOrbit.com - Your Universe Online Some might say it is a match made in heaven. While the merger between the nation's number one and two cable companies is still far from a done deal, on Tuesday Comcast and Time Warner Cable were named the most hated companies in America. According to the American Customer Satisfaction Index, which is put out quarterly by the University of Michigan's Ross School of Business and is often considered the most comprehensive customer...

2014-03-26 12:33:07

Exclusive partnership translates customer satisfaction into financial performance for CFI Group's customers ANN ARBOR, Mich., March 26, 2014 /PRNewswire/ -- CFI Group, a customer satisfaction measurement and analytics firm, today announces it has been awarded Patent No. 8,666,515. This patent adds new analytic capabilities to the statistical modeling engine used by the internationally recognized American Customer Satisfaction Index (ACSI) research organization. With this patent,...

2014-02-12 16:28:28

Research finds social media can help companies recover ANN ARBOR, Mich., Feb. 12, 2014 /PRNewswire/ -- In its seventh year, CFI Group's Contact Center Satisfaction Index (CCSI), finds customer satisfaction with company contact centers dropped a whopping 10 percent in 2013. With a score of 69 (on a 100 point scale), the 2013 score reflects an eight point pull back from the record high of 77 in 2012. http://photos.prnewswire.com/prnvar/20140212/DE63985-INFO The only ongoing national...

Word of the Day
  • In music, a work for a keyboard-instrument, like the pianoforte or organ, originally intended to utilize and display varieties of touch: but the term has been extended so as to include many irregular works, similar to the prelude, the fantasia, and the improvisation.
This word is Italian in origin, coming from the feminine past participle of 'toccare,' to touch.