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Last updated on April 20, 2014 at 8:28 EDT

Latest Anaya Stories

2013-02-12 00:20:12

ZAPOPAN, Mexico, Feb. 11, 2013 /PRNewswire/ -- Minera San Jorge S.A. de C.V. expresses it has acquired the Cinco Minas Mine property operations and other mining properties of Southridge Enterprises Inc. President of Minera San Jorge, Jaime Arturo Anaya Trejo, represented that acquisition was signatured on February 11, 2013, and that purchase details in planning for another writing of events. Cinco Minas operations continue as before this event and expansions coming in time. Minera San Jorge...

2012-05-17 14:33:18

There are jerks, and then there are jerks. Joel Anaya has given them a fair amount of study, focusing on that very special jerk who can take a routine service experience–dining out, paying at a cash register, air travel–and make it a nightmare. Anaya has even coined a term for it–"customer service sabotage"–and discerned seven different categories of rude customers who can be a serious liability for the service industry. "Customers don't just go to a...