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Latest Anaya Stories

2012-05-17 14:33:18

There are jerks, and then there are jerks. Joel Anaya has given them a fair amount of study, focusing on that very special jerk who can take a routine service experience–dining out, paying at a cash register, air travel–and make it a nightmare. Anaya has even coined a term for it–"customer service sabotage"–and discerned seven different categories of rude customers who can be a serious liability for the service industry. "Customers don't just go to a...


Word of the Day
bodacious
  • Remarkable; prodigious.
  • Audacious; gutsy.
  • Completely; extremely.
  • Audaciously; boldly.
  • Impressively great in size; enormous; extraordinary.
This word is probably from the dialectal 'boldacious,' a blend of 'bold' and 'audacious.'
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