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Latest Anaya Stories

2012-05-17 14:33:18

There are jerks, and then there are jerks. Joel Anaya has given them a fair amount of study, focusing on that very special jerk who can take a routine service experience–dining out, paying at a cash register, air travel–and make it a nightmare. Anaya has even coined a term for it–"customer service sabotage"–and discerned seven different categories of rude customers who can be a serious liability for the service industry. "Customers don't just go to a...


Word of the Day
omadhaun
  • A fool; a simpleton: a term of abuse common in Ireland and to a less extent in the Gaelic-speaking parts of Scotland.
This word is partly Irish in origin.