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Latest automatic call distributor Stories

2014-07-08 23:04:33

New capabilities bring Small, Medium and Enterprise Businesses (SME) flexibility, scalability and buy-only-what-you-need customization. Los Angeles, California (PRWEB) July 08, 2014 TelePacific Communications®, a leader in connect, cloud and business continuity solutions for small and medium sized businesses, announces the availability of Contact Center for TelePacific Hosted PBX, a powerful new solution that leverages the easy-to-scale, manage and use features of its popular Hosted...

2014-06-30 23:01:54

Indosoft Innovation Allows for Deployment of ACD in Mission Critical Applications (PRWEB) June 30, 2014 Indosoft, Inc., a leading provider of call center software on Asterisk, announces that it has been granted a patent by the US Patent and Trademark Office, US 8711734 B2, for its Q-Suite Call Survival. This milestone confirms Indosoft’s commitment to research and development in creating world-class products. In combination with the Indosoft Overseer Watchdog, this provides a...

2014-03-31 23:28:30

Indosoft Inc., the developers of Q-Suite, announces the release of a new control function for its multi-channel ACD to advance priority call handling and call volume surges, in real-time. Fredericton, NB (PRWEB) March 31, 2014 Indosoft Inc., developers of Q-Suite, the industry leading multi-tenant contact center software for Asterisk, releases additional routing control function for its multi-channel ACD. This function provides the ability to queue an on-going customer contact interaction...

2014-02-11 23:25:38

Connect First, an award-winning cloud telecommunications company, has tripled CollegeBound’s dial rate, in addition to providing the education company with a comprehensive set of solutions. Boulder, Colo. (PRWEB) February 11, 2014 CollegeBound, a leader in online education marketing, has switched to Connect First’s telecommunications technology and experienced dramatic results. With over 3 million visitors utilizing their resources on a monthly basis, CollegeBound turned to Connect...

2014-01-29 23:28:10

Synergixx, a New Jersey-based direct response company, switches to Connect First Cloud Routing to improve their inbound call center. (PRWEB) January 29, 2014 Synergixx, an inbound call center, has made the switch to the Connect First Cloud Routing platform. The switch comes after Synergixx was struggling with their in-house Automatic Call Distributor (ACD). With over 70 agents handling between 15,000 - 20,000 calls per week, Synergixx needed a solution that was scalable and could be...

2013-12-26 23:21:07

Indosoft enhances real-time reporting capabilities in Q-Suite, the industry leading multi-tenant cloud contact center software for Asterisk, introducing audible notifications triggered by ACD queue conditions. Fredericton, NB (PRWEB) December 26, 2013 Q-Suite, the industry leading multi-tenant software for Asterisk based contact centers, now provides audible notifications based on key queue metrics triggered by real-time conditions and stats. These notifications based on distinct audio...

2013-12-01 23:00:04

CRMnext, #1 commutable cloud CRM solution, releases advanced Customer Telephony Integration (CTI) functionality, which will enable organizations to offer context sensitive screen popping, integrated reporting and easy escalations. It will also enable organizations to significantly improve outbound telesales capacity by facilitating call recognition, call routing, call logging and automated call flows within the CRMnext database. Delhi (PRWEB) December 02, 2013 CRMnext, #1 commutable cloud...

2013-11-13 23:30:03

Geoffrey Mina, the CEO of Connect First, will speak at the Virtual Call Center & Home-Based Agents Summit Nov.14. Denver, Colo. (PRWEB) November 13, 2013 Connect First CEO and Co-Founder Geoffrey Mina will lead a roundtable discussion on Thursday, Nov. 14 beginning at 4:15 p.m. The discussion will focus on the top 2014 contact center initiatives and investment priorities, including an in-depth look into Automatic Call Distribution (ACD), Interactive Voice Response (IVR) and Dialer...

2013-08-18 23:02:03

Indosoft Inc., the leading contact center software solution for Asterisk telephony platform, will now offer support in Q-Suite 5.7 for languages with Right-to-left (RTL) writing system. Fredericton, NB (PRWEB) August 18, 2013 Indosoft Inc. announces the availability of support for languages with Right-to-left writing system in the latest release of Q-Suite 5.7, its flagship call center software. Q-Suite with its unique call center ACD, is built from the ground up to leverage Asterisk and...

2013-06-19 23:20:54

Harnessing real-time data integrated into Supervisor Dashboards, the call center software provides comprehensive view of any floor operation with Key Performance Indicators (KPI). Fredericton, NB (PRWEB) June 19, 2013 Indosoft Inc., developers of the industry leading Contact Center ACD for Asterisk, announced today the availability of its enhanced real-time reporting for Q-Suite 5.7. This enhancement offers improved options for extracting, consolidating and presenting KPIs in real-time...


Word of the Day
penuche
  • A fudgelike confection of brown sugar, cream or milk, and chopped nuts.
'Penuche' is a variant of 'panocha,' a coarse grade of sugar made in Mexico. 'Panocha' probably comes from the Spanish 'panoja, panocha,' ear of grain.
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