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Latest BenchmarkPortal Stories

2014-07-15 23:14:20

TrialCard's award-winning Customer Experience Center (CxC) received the Center of Excellence designation again. The CxC allows brand manufacturers to outsource telecommunication services in a way that delivers a consistent brand message while fully integrating with patient access programs and HUB service solutions. Cary, NC (PRWEB) July 15, 2014 The Customer Experience Center, a TrialCard company, announces that for the second consecutive year, it has been certified as a Center of...

2014-06-23 08:33:01

Customer Care Ranks Among the Best in the Communications and Cloud Industry! ATLANTA, June 23, 2014 /PRNewswire/ -- Birch Communications, a leading provider of business focused communications, cloud and managed services to small, medium and enterprise-sized businesses announced today that it been awarded a Top 50 placement in the Top 100 Small Call Center competition for 2014 from BenchmarkPortal. http://photos.prnewswire.com/prnvar/20110606/CG14010LOGO The Top 100 competition...

2014-05-05 08:33:46

Alliance Data Continues to Lead the Financial Services/Credit Industry in Recognition of Superior Customer Care and Satisfaction DALLAS, May 5, 2014 /PRNewswire/ -- Alliance Data Systems Corporation (NYSE: ADS), a leading global provider of data-driven marketing and loyalty solutions, today announced its Retail Services business, which manages more than 130 private label and co-brand credit programs, has achieved for the ninth time the prestigious "Center of Excellence" certification by...

2014-04-23 08:28:33

Recognized as Top 10 Finisher Three Years Running STAMFORD, Conn., April 23, 2014 /PRNewswire/ -- Affinion Group, the global leader in customer engagement, announced today that its contact center has been recognized by BenchmarkPortal as a top three call center in North America on BenchmarkPortal's annual Top 100 list. This is the third year in a row the company has placed in the top 10. "Our leadership team has continued to raise the bar and has executed well on opportunities...

2013-10-15 23:33:32

BenchmarkPortal recognizes the exceptional efficiency and effectiveness of the MAXIMUS Indiana Enrollment Broker Services Contact Center by awarding it Certification as a Center of Excellence. The granting of certification is based on a company’s operational metrics, customer satisfaction and agent satisfaction. Santa Barbara, CA (PRWEB) October 15, 2013 The Indiana Enrollment Broker Services customer contact center operated by MAXIMUS has been certified as a Center of Excellence by...

2013-10-11 23:24:35

BenchmarkPortal recognizes the exceptional efficiency and effectiveness of the Edmentum Customer Support by awarding it Certification as a Center of Excellence for the third year in a row. The granting of certification is based on a company’s operational metrics, customer satisfaction and agent satisfaction. Santa Barbara, CA (PRWEB) October 11, 2013 The Edmentum customer contact center has been certified as a Center of Excellence by BenchmarkPortal, a leading contact center research...

2013-09-24 23:37:05

BenchmarkPortal recognizes the exceptional efficiency and effectiveness of the college’s Call Center by awarding it Certification as a Center of Excellence for the third year. The granting of certification is based on a company’s operational metrics, customer satisfaction and agent satisfaction. Santa Barbara, CA (PRWEB) September 24, 2013 The Northern Virginia Community College Call Center has been certified as a Center of Excellence by BenchmarkPortal, a leading contact center...

2013-09-12 23:30:26

BenchmarkPortal recognizes the exceptional efficiency and effectiveness of the EyeMed Vision Care Contact Center by awarding it Certification as a Center of Excellence for the fourth year in a row. The granting of certification is based on a company’s operational metrics, customer satisfaction and agent satisfaction. Santa Barbara, CA (PRWEB) September 12, 2013 The EyeMed Vision Care customer contact center has been certified as a Center of Excellence by BenchmarkPortal, a leading...

2013-09-11 23:25:17

BenchmarkPortal in partnership with Talent Chaser, the award-winning Software-as-a-Service provider, has developed this quick survey to measure Contact Center Employee Retention Rates. Santa Barbara, CA (PRWEB) September 11, 2013 Call centers have the opportunity to participate in a study about Call Center Employee Retention Rates and Strategies. Participants will receive the summary results of this survey, and will also be invited to a webinar with in-depth research results on how to...

2013-08-27 23:29:19

BenchmarkPortal recognizes the exceptional efficiency and effectiveness of the Federal Reserve Bank of St. Louis Contact Center by awarding it Certification as a Center of Excellence. The granting of certification is based on a company’s operational metrics, customer satisfaction and agent satisfaction. Santa Barbara, CA (PRWEB) August 27, 2013 The Federal Reserve Bank of St. Louis customer contact center has been certified as a Center of Excellence by BenchmarkPortal, a leading...


Word of the Day
siliqua
  • A Roman unit of weight, 1⁄1728 of a pound.
  • A weight of four grains used in weighing gold and precious stones; a carat.
  • In anatomy, a formation suggesting a husk or pod.
  • The lowest unit in the Roman coinage, the twenty-fourth part of a solidus.
  • A coin of base silver of the Gothic and Lombard kings of Italy.
'Siliqua' comes from a Latin word meaning 'a pod.'
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