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Last updated on April 20, 2014 at 8:28 EDT

Latest Call centre Stories

2014-04-16 23:00:56

Voip-Catalog.com analysts rank the top 3 call center software providers of 2014. (PRWEB) April 16, 2014 On a daily basis, it is extremely important that if a call if coming through to a business, that it comes through in a timely manner and is directed to the right person. Companies that experience a large number of calls a day need to have the right software in place to ensure that these calls are being answered. A missed call can be a missed sale or missed opportunity that doesn't...

2014-04-15 23:06:59

New solution adds centralized contact management to the CCC ONE® platform Chicago, IL (PRWEB) April 15, 2014 Speed is critical when it comes to capturing repair assignments, but it can be hard to achieve for multi-store operators who rely on their individual repair facilities to step away from their hectic workload and follow up on new opportunities. To address this problem, CCC Information Services announced today the availability of its CCC ONE™ Contact Center solution, creating...

2014-04-15 08:39:02

Twilio, Google, LiveOps, Plantronics and others hit the road with analysts from a leading industry research firm to discuss the future of communications and share strategies for building more connected customer experiences SAN FRANCISCO, April 15, 2014 /PRNewswire/ -- The shift to mobile and the digital disruption of a wide range of industries demands that businesses build a better customer experience or be left behind. To do this, enterprises of all sizes are leveraging the flexibility of...

2014-04-09 23:24:05

CGS, a leading global provider of technology solutions, announced the release of a new white paper, “Assessing In-house Versus Out-house Call Center Agents: The Good, Bad, and the Downright Dirty.” The paper was written to identify potential dangers of the out-house model and breakdown the cons and alleged pros in order to help companies determine how it could affect their business. New York, NY (PRWEB) April 09, 2014 CGS, a leading global provider of technology solutions, announced...

2014-04-08 23:24:41

3CLogic Introduces Athena Reporting, a Market-Leading Reporting Framework, and Iris, Enhanced Scripting Engine as Part of Latest Product Release Rockville, MD (PRWEB) April 08, 2014 3CLogic, delivering next generation inbound, outbound and blended cloud-based contact center solutions, today announced its 5.0 software release in which it unveiled its new market-leading Athena Reporting framework, Iris scripting engine, and additional product upgrades. The software release comes at a time...

2014-04-04 23:29:08

Learn how SMS text messaging, voice broadcast, and other call center products will help optimize your business marketing efforts. Santa Monica, CA (PRWEB) April 03, 2014 “Broaden your network of customers using CallFire's streamlined, do-it-yourself marketing and advertising tools via Cloud Call Center, Voice Broadcast & SMS.” From the small mom-and-pop shop to the large retailer and service provider, customer acquisition, retention, and satisfaction are the top priorities to...

2014-04-04 23:28:48

VoipMechanic.com has just released the top call center software providers of the year. San Francisco, CA (PRWEB) April 03, 2014 Businesses with a large amount of inbound and outbound calls can greatly benefit by using the best call center software that’s out there. The cloud-based technology that makes up many of the call center software providers today provide customers with a wide range of features and benefits. The experts at VoipMechanic.com have compared customer reviews, call...

2014-04-04 23:00:42

Call Center Software Providers can make the difference for businesses success rates, and VoipReview.org has just announced the best providers of 2014. Palo Alto, CA (PRWEB) April 04, 2014 For companies who receive vast amounts of incoming calls every day, the quality of the call center software they use can either hinder or improve their success immensely. Digital phone systems that use cloud-based technology are able to transmit signals faster and provide clearer and smoother...

2014-04-02 23:02:31

Interactive online tool enables companies to input existing call center metrics, then estimates annual savings through implementation of VHT’s multichannel solutions. Akron, Ohio (PRWEB) April 02, 2014 Virtual Hold Technology® (VHT), a global leader in multichannel callback solutions, today announced the release of an online Return On Investment (ROI) calculator to provide companies with estimations on annual savings through call center enhancements based on solutions from...

2014-04-02 20:23:07

Call Center Expands to Meet Client and Call Volume Increases DALLAS, April 2, 2014 /PRNewswire/ -- Securus Technologies, Inc., a leading provider of inmate communications services, investigative technologies, corrections/law enforcement/ emergency information technology services, and active global positioning systems (GPS) based offender monitoring devices announced today that it will expand its Call Center Associate staff by roughly 25%....