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Latest Call centre Stories

2014-09-12 23:09:34

CaseBank Vice President to Present on “Finding the Fault in an Ocean of Data” Mississauga, Ontario (PRWEB) September 12, 2014 CaseBank Technologies Inc., the leading provider of software solutions for equipment troubleshooting and defect trend analysis, has announced that it will be exhibiting and speaking at Field Service East 2014, September 15-17, 2014, in Atlanta, Georgia. On September 16, John Snow, Vice President, Marketing & Strategic Alliances of CaseBank, will deliver a...

2014-09-09 23:06:31

Performance assessment tests by independent benchmarking firm, The Tolly Group, showcases superior reliability and scalability with 3CLogic’s unique distributed architecture Rockville, MD (PRWEB) September 09, 2014 3CLogic, delivering next generation inbound, outbound and blended cloud contact center solutions, recently released the outcome of a third-party benchmark test of its unique Virtual Telephony Application Grid (V-TAG) architecture deployed on Amazon Web Services (AWS)....

2014-09-08 23:07:32

AireSpring Releases a Voice Broadcast Messaging Platform to Complement Its Cloud-hosted Contact Center Product AireContact and Wholesale Short Duration Voice Services NEW ORLEANS (PRWEB) September 08, 2014 AireSpring, a leading provider of fully managed cloud communications services and applications, announced today, from the Cloud Partners Conference in New Orleans, the launch of the latest addition to its lineup of award-winning products: AireBroadcast. AireBroadcast is a cloud-hosted...

2014-09-08 23:07:09

Leading North American cloud-based contact center provider launches a new customer-solution focused website. Toronto, ON (PRWEB) September 08, 2014 Telax, a leader in contact center technology, is pleased to unveil its newly redesigned website, telax.com. The redesigned website offers a robust customer-solution focused experience through a wide range of new content, enhanced navigation and an engaging visual presentation. Telax’s new site features content focused on common customer...

2014-09-08 08:37:40

HUNTSVILLE, Ala., Sept. 8, 2014 /PRNewswire/ -- Digium®, Inc., the Asterisk® Company, today announced that Telecom Consulting Group (TCG), a premier telecommunications master agency located in Ft. Lauderdale, Florida, has joined the new Digium Cloud Agent Program. As a Master Agent for almost 25 years, Telecom Consulting Group (TCG) has grown to become one of the premier master agencies in the country by providing hands on support and excellent service to its partners. The...

2014-09-05 23:08:41

SmartAction’s Intelligent Voice Automation (IVA) Solution Honored for Exceptional Speech Technology El Segundo, CA (PRWEB) September 05, 2014 SmartAction, a provider of Artificial Intelligence voice self-service, announced today that TMC, a global, integrated media company, has granted its Intelligent Voice Automation (IVA™) technology with a 2014 Speech Technology Excellence Award. This tenth-annual Speech Technology Excellence Award, presented by CUSTOMER Magazine, honors...

2014-09-05 23:02:24

LiveOps to Take Calls during Fourth Cancer Fundraising Telecast, Helping Process Millions of Dollars Expected in Donations REDWOOD CITY, CALIF. (PRWEB) September 05, 2014 LiveOps, Inc., the global leader in cloud contact center and customer service solutions, today announced that the Company has been chosen as a preferred partner to provide call center services by Greenwood Hall, Inc. for the television broadcast of the fourth annual Stand Up To Cancer telecast on September 5 at 8 p.m....

2014-09-03 23:05:42

Global contact center technology provider has achieved a number of milestones throughout the last two-and-a-half decades Atlanta, Georgia (PRWEB) September 03, 2014 Noble Systems Corporation, a global leader in contact center technology solutions, celebrates 25 years of delivering innovative products and services for the contact center marketplace. Throughout the last two-and-a-half decades, Noble Systems has achieved a number of milestones, growing from a start-up technology provider to...

2014-09-02 23:09:15

transcosmos Provides the First Service in the Industry to Simultaneously Achieve End User Convenience and Contact Center Efficiency With the Combination of "Oracle Service Cloud" and INTEC’s "Call Crayon" Customer Contact Enhancement Solution Tokyo, Japan (PRWEB) September 02, 2014 As one of the initiatives of the Omni-channel services announced on June 30, 2014, transcosmos inc. (Headquarters: Tokyo, Japan; President and COO: Masataka Okuda; TSE First Section: 9715;...

2014-08-29 23:00:59

Monthly Licensing Offers Cost Control to Clients While They Grow Their Business (PRWEB) August 29, 2014 Indosoft, Inc., a leading provider of scalable Asterisk-based contact center software, announces the availability of monthly per-port licensing of its Q-Suite 5.7 software. As a global provider of Asterisk-based contact center solutions, Indosoft has been successfully deploying and supporting its ACD and Dialer software suite at medium and large contact centers around the world for...


Word of the Day
tessitura
  • The prevailing range of a vocal or instrumental part, within which most of the tones lie.
This word is Italian in origin and comes from the Latin 'textura,' web, structure.