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Latest Call centre Stories

2014-08-28 08:31:39

Ubiquity Announces Expansion of Relationship NEW YORK, Aug. 28, 2014 /PRNewswire/ -- Ubiquity Global Services, an innovative outsourcing organization with deep experience in the emerging payments space, celebrates the first anniversary of their relationship with Better Finance, as well as an expansion of the relationship. "We're delighted with the work Ubiquity has done with us over the first year," said Judy Balint, Better Finance's chief marketing officer. "Providing an...

2014-08-27 23:09:40

HiP Now Validates Leads Within 24 Hours of Delivery, Anticipates to Verify Over 500,000 Leads Annually Albany, NY (PRWEB) August 27, 2014 Today, HiP, a B2B digital marketing agency focused on lead generation, announced full-scale deployment of its same-day call verification service. In order to confirm key contact information, including phone number and title, leads will now be called by a member of HiP’s entirely US-based call verification (CV) team within 24 hours of delivery....

2014-08-26 23:10:02

Sound Telecom, a leading national BPO in the answering service and call center industry, has hired a new accounts receivable agent for its billing team. Seattle, Washington (PRWEB) August 26, 2014 Sound Telecom, a leading nationwide provider of telephone answering services, call center solutions, and cloud-based business communication systems, has brought Rita Torres on-board as their new AR Collections/Credit Agent. A position such as hers demands that Rita must walk a fine line between...

2014-08-26 23:09:20

New Partnership Supports 3CLogic’s Strategic Initiative to Offer Complementary, Best-in-class, Cloud-based Contact Center Solutions to Enhance the Core Business Needs of the Customer Rockville, MD (PRWEB) August 26, 2014 Today, 3CLogic, the leader in cloud-based contact centers hosted on Amazon Web Services (AWS), announced its technology integration with Microsoft Dynamics’ CRM, the worldwide leader in software, services, and solutions. The new partnership will provide enterprise...

2014-08-26 23:06:44

Noble Systems CEO & President is named as one of Georgia’s 'Most Admired CEOs' Atlanta, GA (PRWEB) August 26, 2014 Noble Systems Corporation, a global provider of contact center technology solutions, is pleased to announce that James (Jim) K Noble, CEO & President, has been honored as one of Georgia’s “Most Admired CEOs”. The program, sponsored by the Atlanta Business Chronicle, recognizes outstanding leadership and achievement among top chief executive officers in...

2014-08-26 12:27:07

MIDDLETON, Wis., Aug. 26, 2014 /PRNewswire-iReach/ -- TantaComm, a leading provider of customer interaction recording, compliance, and performance management solutions for contact centers of all sizes, has just released Evaluate VOC (Voice of the Customer), a new post-call survey tool which can be delivered in both audio and web based models. While TantaComm Evaluate promotes great customer service through quality monitoring, dispute resolution and process verifications, Evaluate...

2014-08-25 23:04:27

Advanced call centre capabilities of big business now available and affordable to smaller companies Toronto (PRWEB) August 25, 2014 Smaller Canadian companies will now have access to advanced voice automation features that are hallmarks of big business call centres at a very competitive price thanks to a new partnership between Epik Networks (Epik) and Inference Solutions. Epik, a Toronto-based VOIP provider of phone and internet services, is the first service provider in Canada to...

2014-08-25 08:30:48

Innovative experts in contact center management and operations join keynote speakers Chip Bell and Kirk Weisler at leading industry event COLORADO SPRINGS, Colo., Aug. 25, 2014 /PRNewswire/ -- Mingling with call center stars won't be difficult at ICMI Contact Center Demo & Conference (November 3-5, 2014) in Chicago. From customer service experts like Chip Bell to technology specialists such as Lori Bocklund, this year's roster is crammed with 75+ top-rated speakers on customer service. In...

2014-08-25 08:30:39

inContact's multichannel cloud solution helps boost both satisfaction and efficiency in customer service SALT LAKE CITY, Aug. 25, 2014 /PRNewswire/ -- inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, today announces that a consumer protection service company is expanding its call center operations to a new location and is simultaneously implementing inContact's award-winning cloud software....

2014-08-21 23:13:10

Xact TeleSolutions, a premier state-of-the-art call service center, receives Excellence Award for 2014. The new award is the second year in a row Xact has achieved the honor. Unity, ME (PRWEB) August 21, 2014 Xact TeleSolutions, a premier state-of-the-art call service center, received the Excellence Award for 2014. The new award is the second year in a row Xact has achieved the honor. Top Ten Reviews has awarded Xact TeleSolutions with the Excellence Award for 2014, making it the second...


Word of the Day
cock-a-hoop
  • Exultant; jubilant; triumphant; on the high horse.
  • Tipsy; slightly intoxicated.
This word may come from the phrase 'to set cock on hoop,' or 'to drink festively.' Its origin otherwise is unclear. A theory, according to the Word Detective, is that it's a 'transliteration of the French phrase 'coq a huppe,' meaning a rooster displaying its crest ('huppe') in a pose of proud defiance.' Therefore, 'cock-a-hoop' would 'liken a drunken man to a boastful and aggressive rooster.'
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