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Latest Call centre Stories

2014-04-01 23:00:42

Cloud-based call center software is helping businesses across the world run smoother and more efficient inbound and outbound call centers. MyVoipProvider has determined the three best call center software providers to assist your business today. San Francisco, CA (PRWEB) April 01, 2014 For companies with large incoming call volume, having the most efficient call center software will make a world of difference for business functionality and success. By using cloud-based technology, call...

2014-03-31 23:33:04

BroadConnect Telecom, a leader in cloud communication technology, is pleased to announce a new addition to its hosted business telecommunications spectrum. Contact Center Plus, is a solution designed to enhance the contact center experience. Vaughan, ON (PRWEB) March 31, 2014 BroadConnect Telecom, a leader in cloud communication technology, is pleased to announce a new addition to its hosted business telecommunications spectrum. Contact Center Plus, is a solution designed to enhance...

2014-03-31 23:28:30

Indosoft Inc., the developers of Q-Suite, announces the release of a new control function for its multi-channel ACD to advance priority call handling and call volume surges, in real-time. Fredericton, NB (PRWEB) March 31, 2014 Indosoft Inc., developers of Q-Suite, the industry leading multi-tenant contact center software for Asterisk, releases additional routing control function for its multi-channel ACD. This function provides the ability to queue an on-going customer contact interaction...

2014-03-30 23:01:44

Slimband chooses Telax for its contact center operations. Toronto, Ontario (PRWEB) March 30, 2014 Telax, a leader in contact center technology, is pleased to announce that Slimband is deploying Telax's hosted contact center solution. Slimband is the leading surgical weight loss center in Canada with a diverse range of products and services marketed directly to the consumer on TV, radio and the web. Slimband understands the importance of customer satisfaction and providing world-class...

2014-03-28 23:21:44

Sound Telecom, a leading provider of telephone answering services, call center solutions, and cloud-based phone systems throughout the United States, has published an in-depth article that explores the three main components required to create successful telemarketing campaigns. Seattle, Washington (PRWEB) March 28, 2014 Sound Telecom, a national call center with US-based agents, has constructed a thorough document titled The Three Necessary Components for Successful Telemarketing...

2014-03-28 16:22:31

-- Medical Center utilizing Parlance Operator Assistant to improve service levels for callers, manage operator call load, and reduce operator services costs WOBURN, Mass., March 28, 2014 /PRNewswire/ -- Parlance Corporation today announced a new partnership with Doctors Community Hospital (DCH) of Lanham, MD. The 219 bed community hospital has implemented Parlance's Operator Assistant(TM) automated call handling solution to improve service levels to callers, manage operator call...

2014-03-25 23:35:39

XACT Telesolutions recently announced a new suite of contact center services for businesses in need of customer support assistance. Services include telephone support, email management, web chat assistance, and social media monitoring. Unity, ME (PRWEB) March 25, 2014 XACT Telesolutions, a renowned customer support center located in the U.S., is now offering new and existing customers a way to serve their clients across all platforms, online and off. Before the new suite of services was...

2014-03-24 23:27:02

More solutions in the Cloud means new and existing customers have flexible deployment options. Phoenix, Arizona (PRWEB) March 24, 2014 Enghouse Interactive, developer of a comprehensive portfolio of unified communications and call center solutions, has significantly expanded its portfolio of Cloud solutions through focused development and strategic acquisitions. These hosted additions strengthen Enghouse Interactive’s hybrid and flexible deployment model across all product categories....

2014-03-20 23:01:03

Learn how SMS text messaging, voice broadcast, and other call center products will help optimize your insurance business. Santa Monica, CA (PRWEB) March 20, 2014 Learn how to use cloud telephony to do more with fewer people in less time. With the help of CallFire’s telephony tools, such as the powerful multi-line dialer and data collection interface, improved margins will become a reality. Use Voice Broadcast and SMS text messaging to personalize communication with clients by sending...

2014-03-18 23:05:02

100 percent of calls for CUnet Enforce clients now monitored via combination of PerformMatch automation and manual CUnet reviews. Paramus, N.J. (PRWEB) March 18, 2014 CUnet has once again raised the bar on compliance monitoring of calls from student prospects within higher education. The partnership with PerformLine, the award-winning provider of the most advanced compliance monitoring services for marketers, brings CUnet’s call monitoring capabilities to a new level. Higher-education...


Word of the Day
call-note
  • The call or cry of a bird or other animal to its mate or its young.
'Call-note' is newer than 'bird-call,' which originally referred to 'an instrument for imitating the note of birds' but now also refers to 'the song or cry of a bird.'
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