Quantcast

Latest Call centre Stories

2014-05-01 23:05:52

CGS, a leading global provider of technology solutions, announced the release of a new white paper, “Making the Right Call: Key Factors to Consider When Choosing a Contact Center Vendor.” The paper was written to help companies understand the process for selecting a contact center partner and examine the factors that should be considered in order to streamline the decision-making process. New York, NY (PRWEB) May 01, 2014 CGS, a leading global provider of technology solutions,...

2014-04-30 23:23:13

Company to spotlight its predictive talent selection technology at annual conference of customer service executives. Atlanta, GA (PRWEB) April 30, 2014 HireIQ Solutions, the innovative leader in predictive analytics and virtual talent acquisition solutions for customer-facing organizations, today announced that it is exhibiting at the upcoming ICMI Contact Center Expo and Conference to be held May 6-9 at the San Diego Convention Center in San Diego, CA. ICMI Contact Center Expo and...

2014-04-30 23:21:40

V-Person™ System provides personalized answers in Spanish based on customer profiles. Stamford, CT (PRWEB) April 30, 2014 Creative Virtual is excited to announce its first V-Person technology install in Spanish for a top financial services company. This Spanish version of the solution is currently available to all of the bank’s many millions of users, with additional self-serve updates being currently added. The V-Person system provides personalized answers to logged-in customers...

2014-04-30 23:12:53

Call center technology provider works with Dialogic to provide scalable on-demand call tracking and recording capabilities for businesses. Parsippany, NJ (PRWEB) April 30, 2014 Dialogic Inc., the Network Fuel® company, today announced that VoltDelta is using its PowerMedia XMS media server software to develop the Delta ACD 2.0, an on-demand call center that gives enterprises a full spectrum of cloud-based services, such as call recording and call distribution to agents. The...

2014-04-29 23:11:25

Sound Telecom, a nationwide provider of telephone answering services, call center solutions, and cloud-based phone systems, has revealed a comprehensive article that outlines the exact process for designing and implementing a fruitful inbound customer support program. Seattle, WA (PRWEB) April 29, 2014 Sound Telecom, a leading BPO of call center services that features US-based agents, has published an article called How to Develop an Inbound Customer Support Campaign. The thorough piece...

2014-04-29 12:23:20

SAN CLEMENTE, Calif., April 29, 2014 /PRNewswire/ -- DealerSocket is excited to announce the newest addition to the innovative Call Management tool, Lead Launch. Designed to reduce response time from when a dealer receives an internet-lead from a customer, Lead Launch strategically converts internet-leads with phone numbers into phone-ups and puts the dealership in contact with the customer right away. http://photos.prnewswire.com/prnvar/20130620/LA35828LOGO DealerSocket's Call...

2014-04-24 23:14:27

Register to participate in this engaging discussion on Wednesday, April 30th at 11 AM EST. Stamford, CT (PRWEB) April 24, 2014 Creative Virtual USA will sponsor a webinar entitled Enabling Customers to Talk, Type and Tap to get Personalized Answers in Any Channel. The event will be held on Wednesday, April 30th at 11 AM EST and will feature Kate Leggett, Principal Analyst from Forrester Research, Inc. and Richard Simons, CEO, Creative Virtual USA. Personalization and intent-based,...

2014-04-24 23:10:16

Leader in Premium Technology Services Will Use Speech Analytics Insights to Improve Call Center Operations Boston, MA (PRWEB) April 24, 2014 Inbound Call Experts, LLC, (ICE) a leader in premium technology services and software support and CallMiner, the market leader in speech and voice of the customer analytics solutions for contact centers, today announced that ICE will implement CallMiner Eureka, the leading speech analytics solution for improving contact center performance. In...

2014-04-24 23:09:53

Sound Telecom, a nationwide provider of telephone answering services, call center solutions, and cloud-based phone systems, has released an article that explains some of the largest benefits for companies who outsource the telecom functions of their business. Seattle, WA (PRWEB) April 24, 2014 Sound Telecom, a provider of call center services across the country with US-based agents, has compiled a piece entitled The 10 Best Reasons to Outsource Telecom Services. The article touches on the...

2014-04-24 12:34:30

Most 9-1-1 Dispatchers Say They Regularly Receive Inaccurate Wireless Location Data from Carriers; Offer Near Unanimous Support for Proposed FCC Rule Requiring Indoor Location Accuracy WASHINGTON, April 24, 2014 /PRNewswire/ -- A survey of managers and dispatchers from Public Safety Answering Points (PSAPs) that handle 9-1-1 calls in all 50 states found that most dispatchers have difficulty locating wireless callers through the location information provided by the carriers, particularly when...


Word of the Day
lunula
  • A small crescent-shaped structure or marking, especially the white area at the base of a fingernail that resembles a half-moon.
This word is a diminutive of the Latin 'luna,' moon.
Related