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Latest Call centre Stories

2014-05-21 23:07:04

Independent software vendor uses Dialogic to add video conferencing capabilities to contact centers. Parsippany, NJ (PRWEB) May 21, 2014 Dialogic Inc., the Network Fuel® company, today announced that CreaLog is using its PowerMedia™ XMS media server software to allow customers to have face-to-face conversations with agents through its call center. CreaLog is using the WebRTC capabilities of PowerMedia XMS to provide a video call option, integrated in Crealog’s multichannel...

2014-05-21 16:30:14

To meet the needs of CallForwarding.com customers with call centers, CallForwarding.com has reached a new agreement with AVOXI to offer Smart Queue Powered by AVOXI. Smart Queue is AVOXI's virtual call center software solution. ATLANTA, May 21, 2014 /PRNewswire-iReach/ -- Smart Queue will provide CallForwarding.com customers with more features and a customizable solution for their call center needs. In CallForwarding.com's new Smart Queue offer, there are three editions that vary in...

2014-05-21 08:26:20

IntelliResponse survey finds 58.7 percent of consumers prefer an efficient customer experience to a personalized one TORONTO, May 21, 2014 /PRNewswire/ -- A survey conducted by IntelliResponse, providers of the most widely deployed enterprise virtual agent technology, found that while most consumer-facing companies tout goals around surprising and delighting customers, consumers prefer an efficient customer service experience as opposed to a personalized one. When 1,000 U.S. online...

2014-05-20 23:00:45

Analysts at Voxilla.com determine the best 4 call center software providers for 2014. (PRWEB) May 20, 2014 Companies that experience high call volumes need to have the correct call center software in place or they will find themselves overwhelmed and unproductive. Call center software providers give businesses with such call volumes all of the tools that are necessary to handle the workload and to be successful. When choosing the right call center software it is important to see the...

2014-05-20 08:38:51

New "Call-Back" Option Now Available for Customers TORONTO, May 20, 2014 /PRNewswire/-- Fonolo, the company that improves the call center experience by replacing hold time with a call-back, announced that its innovative call-back solution has been implemented by Bright Horizons Family Solutions, one of the world's leading providers of child-care, early education and other services designed to help families better address the challenges of work and life....

2014-05-16 23:08:07

Connect First, an award-winning telecommunications software company, will attend the 15th Annual Call Center Week Conference at the Mandalay Bay Resort & Casino in Las Vegas at booth #96. Las Vegas (PRWEB) May 16, 2014 Connect First will be attending the 15th Annual Call Center Week Conference and Expo at the Mandalay Bay Resort and Casino in Las Vegas from June 9-13. The Call Center Week Conference and Expo is the leading global gathering for the contact center industry and is known...

2014-05-16 23:04:12

CGS, a leading global provider of technology solutions and services, announced today they are the recipient of the “Gold Award – Contact Center 2014” given by the Chilean Association of Call Centers (ACEC) at the Contact Center Summit 2014. New York, NY (PRWEB) May 16, 2014 CGS, a leading global provider of technology solutions and services, announced today they are the recipient of the “Gold Award – Contact Center 2014” given by the Chilean Association of Call Centers (ACEC)...

2014-05-15 20:22:49

PARIS, May 15, 2014 /PRNewswire/ -- Vocalcom, leading provider of multi-channel contact center software and New Frontier Group, a leading IT solution company in CEE & beyond, today announced a partnership aiming to bring the Vocalcom's Effortless Contact Center(TM) solution to Central and Eastern Europe (CEE) and Commonwealth of Independent States (CIS) regions. Named by Gartner one of Top 10 Companies in IT Services in Central and Eastern Europe, New Frontier Group...

2014-05-13 16:28:08

Go to booth #1330 for a 'best practices' consultation and enter our drawing to win an onsite program consultation PARSIPPANY, N.J., May 13, 2014 /PRNewswire/ -- As healthcare continues its transition and millions of consumers navigate the marketplace without brand loyalty, it is clear that providers who offer the best customer experience will gain a competitive edge. Learn how Solix, Inc., a leading provider of eligibility, enrollment and multi-channel customer care services, can...

2014-05-13 16:21:03

WESTLAKE VILLAGE, Calif., May 13, 2014 /PRNewswire/ -- CallSource, the industry leader in call tracking, marketing analysis and sales improvement, today announced it has received a patent from the United States Patent and Trademark Office (USPTO) for its unique Sales Profit Management (SPM) System. http://photos.prnewswire.com/prnvar/20130516/LA15259LOGO The patent recognized SPM as a system and method to evaluate the effectiveness of advertising sources in generating sales leads;...


Word of the Day
malpais
  • The ragged surface of a lava-flow.
'Malpais' translates from Spanish as 'bad land.'