Quantcast
Last updated on April 18, 2014 at 8:18 EDT

Latest Call centre Stories

2014-04-02 16:35:28

WASHINGTON, April 2, 2014 /PRNewswire/ - SATMAP Inc.(TM), the world's only real time personality matching technology for contact centers, today released its white paper: 'Personality Matching and Analytics Assisted Call Pairing for Contact Centers'. The paper addresses how SATMAP uses psychographic and demographic data to pair callers to agents based on an optimal personality fit assessment. These optimized caller and agent pairings drive better customer rapport and meaningfully...

2014-04-02 12:21:01

WESTLAKE VILLAGE, Calif., April 2, 2014 /PRNewswire/ -- CallSource, the industry leader in call tracking, marketing analysis and sales improvement, today announced the launch of its patent-pending Sales Profit Management (SPM) System to help automotive retailers boost sales and profits through improved call management. The SPM System provides dealerships with call tracking, performance analysis, advisory services, online and on-site training and streamlined access to a network of top...

2014-04-01 23:01:48

Voxilla.com specialists announce the best call center software providers for 2014. (PRWEB) April 01, 2014 For businesses that receive a high volume of calls, having the best call center software available is a necessity. The right software can help a company keep calls organized so that they can continue to provide great customer service for their client base. Being able to keep track of calls in an orderly fashion will help speed up the communication process and allow for easy...

2014-04-01 23:00:42

Cloud-based call center software is helping businesses across the world run smoother and more efficient inbound and outbound call centers. MyVoipProvider has determined the three best call center software providers to assist your business today. San Francisco, CA (PRWEB) April 01, 2014 For companies with large incoming call volume, having the most efficient call center software will make a world of difference for business functionality and success. By using cloud-based technology, call...

2014-03-31 23:33:04

BroadConnect Telecom, a leader in cloud communication technology, is pleased to announce a new addition to its hosted business telecommunications spectrum. Contact Center Plus, is a solution designed to enhance the contact center experience. Vaughan, ON (PRWEB) March 31, 2014 BroadConnect Telecom, a leader in cloud communication technology, is pleased to announce a new addition to its hosted business telecommunications spectrum. Contact Center Plus, is a solution designed to enhance...

2014-03-31 23:28:30

Indosoft Inc., the developers of Q-Suite, announces the release of a new control function for its multi-channel ACD to advance priority call handling and call volume surges, in real-time. Fredericton, NB (PRWEB) March 31, 2014 Indosoft Inc., developers of Q-Suite, the industry leading multi-tenant contact center software for Asterisk, releases additional routing control function for its multi-channel ACD. This function provides the ability to queue an on-going customer contact interaction...

2014-03-30 23:01:44

Slimband chooses Telax for its contact center operations. Toronto, Ontario (PRWEB) March 30, 2014 Telax, a leader in contact center technology, is pleased to announce that Slimband is deploying Telax's hosted contact center solution. Slimband is the leading surgical weight loss center in Canada with a diverse range of products and services marketed directly to the consumer on TV, radio and the web. Slimband understands the importance of customer satisfaction and providing world-class...

2014-03-28 23:21:44

Sound Telecom, a leading provider of telephone answering services, call center solutions, and cloud-based phone systems throughout the United States, has published an in-depth article that explores the three main components required to create successful telemarketing campaigns. Seattle, Washington (PRWEB) March 28, 2014 Sound Telecom, a national call center with US-based agents, has constructed a thorough document titled The Three Necessary Components for Successful Telemarketing...

2014-03-28 16:22:31

-- Medical Center utilizing Parlance Operator Assistant to improve service levels for callers, manage operator call load, and reduce operator services costs WOBURN, Mass., March 28, 2014 /PRNewswire/ -- Parlance Corporation today announced a new partnership with Doctors Community Hospital (DCH) of Lanham, MD. The 219 bed community hospital has implemented Parlance's Operator Assistant(TM) automated call handling solution to improve service levels to callers, manage operator call...

2014-03-25 23:35:39

XACT Telesolutions recently announced a new suite of contact center services for businesses in need of customer support assistance. Services include telephone support, email management, web chat assistance, and social media monitoring. Unity, ME (PRWEB) March 25, 2014 XACT Telesolutions, a renowned customer support center located in the U.S., is now offering new and existing customers a way to serve their clients across all platforms, online and off. Before the new suite of services was...