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Latest Call centre Stories

2014-06-30 23:11:49

CGS, a leading global provider of technology solutions and services, today announced their call center and BPO operation was the recent recipient of five prominent awards. CGS took home four honors at ContactCenterWorld’s Americas conference in Orlando, Florida (June 16th-19th) and was named one of “Atlanta’s Best and Brightest Companies to Work For” by 101BestandBrightest.com. New York, NY (PRWEB) June 30, 2014 CGS, a leading global provider of technology solutions and services,...

2014-06-30 23:01:54

Indosoft Innovation Allows for Deployment of ACD in Mission Critical Applications (PRWEB) June 30, 2014 Indosoft, Inc., a leading provider of call center software on Asterisk, announces that it has been granted a patent by the US Patent and Trademark Office, US 8711734 B2, for its Q-Suite Call Survival. This milestone confirms Indosoft’s commitment to research and development in creating world-class products. In combination with the Indosoft Overseer Watchdog, this provides a...

2014-06-26 23:13:55

VanillaSoft Recognized for Exceptional Innovation Plano, TX (PRWEB) June 26, 2014 VanillaSoft announced today that TMC, a global, integrated media company, has selected VanillaSoft for a 2014 Communications Solutions Product of the Year Award. VanillaSoft CEO David Hood said, “We are happy to be recognized for this honor by TMC. Our entire team has worked diligently to provide outbound call centers and other sales-by-phone professionals with a sophisticated yet easy-to-use platform....

2014-06-26 23:08:41

Sound Telecom, a nationwide provider of telephone answering services, call center solutions, and cloud-based business communication systems, has released an in-depth article that outlines what it takes for a call center to remain up and running to support businesses in any event. Seattle, Washington (PRWEB) June 26, 2014 Sound Telecom, a veteran in the telecom outsourcing industry, has unveiled a unique article titled “Brick House Answering Services Can Handle the Huff and the Puff.”...

2014-06-23 08:33:01

Customer Care Ranks Among the Best in the Communications and Cloud Industry! ATLANTA, June 23, 2014 /PRNewswire/ -- Birch Communications, a leading provider of business focused communications, cloud and managed services to small, medium and enterprise-sized businesses announced today that it been awarded a Top 50 placement in the Top 100 Small Call Center competition for 2014 from BenchmarkPortal. http://photos.prnewswire.com/prnvar/20110606/CG14010LOGO The Top 100 competition...

2014-06-19 23:00:46

Learn how SMS text messaging, voice broadcast, and other call center products will help your business get moving! Santa Monica, CA (PRWEB) June 19, 2014 CallFire cloud telephony tools jump-start automotive businesses by making customer communication easy and effective. Better customer relationships translate to more business and more revenue! CallFire will be hosting an Automotive Webinar Series (June 23 to June 27) demonstrating products with proven results, including its Cloud Call...

2014-06-17 23:00:17

Alex Marxer provided his unique insights at the 15th Annual Call Center Week. Las Vegas, Nevada (PRWEB) June 17, 2014 Alex Marxer, President of ResortCom International, the pioneer in providing servicing solutions for the Timeshare Industry imparted his unique insights at the 15th Annual Call Center Week at Mandalay Bay in Las Vegas. His topic “The Quest for the Modern Contact Center” was based on the cultural transformation ResortCom made in the past year. According to Alex Marxer,...

2014-06-16 23:07:42

VoiceTrends Call Analytics Platform Honored for Exceptional Innovation New York, NY (PRWEB) June 16, 2014 Plum Voice announced today that TMC, a global, integrated media company, has named VoiceTrends as a 2014 Unified Communications Product of the Year Award winner. VoiceTrends is the only analytics tool on the market designed specifically for automated voice and messaging systems. It provides organizations with real-time data to optimize interactive voice response (IVR)...

2014-06-16 12:32:48

Includes site tours, half-day workshops, two days of sessions covering four core subject areas, plus numerous networking opportunities COLORADO SPRINGS, Colo., June 16, 2014 /PRNewswire/ -- The full program for the ICMI Contact Center Demo & Conference, November 3-5 2014 in Chicago, has been announced and the industry is already buzzing with excitement as registrations pour in. For three days, attendees in Chicago will explore how to Gain, Maintain and Increase Loyalty - this year's...

2014-06-16 04:22:14

LONDON, June 16, 2014 /PRNewswire/ -- Even today there is still controversy as to who actually invented the telephone. One thing is clear though, since the invention of the telephone the way we do business has changed dramatically, and over the last 100 years the business phone [http://www.callcenterheadsets.co.uk/business-phones ] has become a key element within all industries communications arsenal. Over the past 100 years the business phone has evolved from being...


Word of the Day
call-note
  • The call or cry of a bird or other animal to its mate or its young.
'Call-note' is newer than 'bird-call,' which originally referred to 'an instrument for imitating the note of birds' but now also refers to 'the song or cry of a bird.'
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