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Last updated on April 21, 2014 at 7:45 EDT

Latest Call centre Stories

2014-03-24 23:27:02

More solutions in the Cloud means new and existing customers have flexible deployment options. Phoenix, Arizona (PRWEB) March 24, 2014 Enghouse Interactive, developer of a comprehensive portfolio of unified communications and call center solutions, has significantly expanded its portfolio of Cloud solutions through focused development and strategic acquisitions. These hosted additions strengthen Enghouse Interactive’s hybrid and flexible deployment model across all product categories....

2014-03-20 23:01:03

Learn how SMS text messaging, voice broadcast, and other call center products will help optimize your insurance business. Santa Monica, CA (PRWEB) March 20, 2014 Learn how to use cloud telephony to do more with fewer people in less time. With the help of CallFire’s telephony tools, such as the powerful multi-line dialer and data collection interface, improved margins will become a reality. Use Voice Broadcast and SMS text messaging to personalize communication with clients by sending...

2014-03-18 23:05:02

100 percent of calls for CUnet Enforce clients now monitored via combination of PerformMatch automation and manual CUnet reviews. Paramus, N.J. (PRWEB) March 18, 2014 CUnet has once again raised the bar on compliance monitoring of calls from student prospects within higher education. The partnership with PerformLine, the award-winning provider of the most advanced compliance monitoring services for marketers, brings CUnet’s call monitoring capabilities to a new level. Higher-education...

2014-03-18 12:27:26

GATINEAU QC, March 18, 2014 /CNW/ - The Canadian Radio-television and Telecommunications Commission (CRTC) is announcing that as of today the 9-1-1 call centre that serves the Metro Vancouver and select surrounding areas of British Columbia will be able to communicate with hearing or speech impaired Canadians using text messages. Hearing or speech impaired persons in these areas must register with their wireless service provider to access this service. E-Comm 9-1-1, the emergency call centre...

2014-03-17 08:33:34

Enhances WebRTC Product with Improved Call Quality, Strengthens Conference Calling with Recording Features ORLANDO, Fla., March 17, 2014 /PRNewswire/ -- Enterprise Connect -- Twilio (http://twilio.com), the software and cloud-based communications platform, today expanded its enterprise-grade voice offerings with a range of new features designed to further improve the quality of voice calls delivered via the cloud. Starting today, Twilio adds its innovative Global Low Latency (GLL)...

2014-03-14 23:25:16

Stellar Wins Silver Stevie® Awards in 2014 Stevie Awards for Sales & Customer Service Irving, Texas (PRWEB) March 14, 2014 Stellar was presented with the following Silver Stevie® Awards in the eighth annual Stevie Awards for Sales & Customer Service on February 21:     Contact Center of the Year (Over 100 Seats) - Business Services Industries     Award for Innovation in Customer Service - All Other Industries The Stevie...

2014-03-12 16:29:51

LAKE MARY, Fla., March 12, 2014 /PRNewswire/ -- FARO Technologies, Inc. (NASDAQ: FARO) announced that the FARO Americas' Customer Support group is certified as a Center of Excellence by BenchmarkPortal, a leading contact center research and consulting organization. The Center of Excellence recognition is one of the most prestigious awards in the customer service and support industry. http://photos.prnewswire.com/prnvar/20140312/FL82138 "This certification attests to the fact that...

2014-03-10 23:03:42

Experts at Voip-Catalog.org reveal their list of the best call center software providers of 2014. (PRWEB) March 10, 2014 For many businesses that handle large call volumes and customer interaction, having the right call center software is essential. Call centers are the essence of customer service and these days there are great features that can add to the productivity of the employees and reflect greatly on the business in the customer’s perspective. Many providers call center software...

2014-03-07 23:23:44

LeadMaster rolled-out a steady stream of new innovations and enhancements in their 16th year including Smart Queue, Lead-Xpress portal, Koala cloud call center solution, integration with Hubspot via BedRock Data, updated Quick Actions and much more. Roswell, GA (PRWEB) March 07, 2014 LeadMaster, a leading provider of All-In-One cloud computing solutions for Sales Lead Management, CRM, Marketing Automation, Email Marketing and Virtual Call Center Solutions is celebrating 16 years in...

2014-03-06 23:31:14

WebsiteAlive, a leading online communications firm, and 1SEO.com, a top web development and online marketing company, have teamed up to recommend each other's products to their clients. As a result, customers are provided with best-of-breed products and services in both categories. Houston, TX (PRWEB) March 06, 2014 If a company isn’t visible in search engines, it’s not visible in its industry. Adam J. Stass, CEO of WebsiteAlive, knew this was true, so a couple of years ago he set...