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Latest Call centre Stories

2014-07-08 23:04:33

New capabilities bring Small, Medium and Enterprise Businesses (SME) flexibility, scalability and buy-only-what-you-need customization. Los Angeles, California (PRWEB) July 08, 2014 TelePacific Communications®, a leader in connect, cloud and business continuity solutions for small and medium sized businesses, announces the availability of Contact Center for TelePacific Hosted PBX, a powerful new solution that leverages the easy-to-scale, manage and use features of its popular Hosted...

2014-07-07 23:01:33

As first movers in this growing Latin American market, Targetgroup will be leveraging the advanced functionality of SmartRecord® to garner innovative business intelligence from their customer base. Indianapolis, IN (PRWEB) July 07, 2014 CTI Group (Holdings) Inc. (OTCQB:CTIG), a global provider of carrier-grade software solutions and services which empower organizations through communication analytics, is pleased to announce their hosted SmartRecord® solution is being deployed...

2014-07-03 23:09:29

The new Innovative Dialer can dial any number in any document just by highlighting the number and clicking. Once clicked, the IP phone goes off hook and the number is dialed without ever touching the keys on the phone. Sarasota, Florida (PRWEB) July 03, 2014 IPitomy, a leader in VoIP unified communications platforms including premise based and virtual cloud based business solutions, announced today that its ‘Contacts Manager’ dialing software is now available to all IPitomy dealers....

2014-07-03 23:00:55

Discover how SMS text messaging, voice broadcast, and other call center products will help promote your entertainment-related events! Santa Monica, CA (PRWEB) July 03, 2014 CallFire is inviting clients behind the velvet rope to help turn their club, theater, bar or other entertainment venue into a popular hotspot with telephony tools that make connecting with customers and generating new business simple and effective. Use Voice Broadcast and SMS text messaging to spread the word about an...

2014-07-03 20:21:37

CHAPEL HILL, N.C., July 3, 2014 /PRNewswire/ -- Call centers within the pharmaceutical industry are increasingly being challenged to satisfy customer inquiries while simultaneously cutting costs. In today's ever-changing marketplace, call centers must modernize their technology and expand connectivity options in order to support a growing variety of customer interaction channels and tools. According to recent research by benchmarking firm, Best Practices, LLC, there are many gaps in adoption...

2014-07-01 23:00:23

RTX’s Affiliation with the Professional Association of Customer Engagement (PACE) Demonstrates Its Commitment to a Multi-Channel Approach to Engaging Its Members Orlando, Florida (PRWEB) July 02, 2014 Resort Travel & Xchange (RTX) is proud to announce that it has become a member of the Professional Association of Customer Engagement (PACE), formerly the American Teleservices Association. PACE is the only non-profit trade organization dedicated exclusively to the advancement of...

2014-06-30 23:11:49

CGS, a leading global provider of technology solutions and services, today announced their call center and BPO operation was the recent recipient of five prominent awards. CGS took home four honors at ContactCenterWorld’s Americas conference in Orlando, Florida (June 16th-19th) and was named one of “Atlanta’s Best and Brightest Companies to Work For” by 101BestandBrightest.com. New York, NY (PRWEB) June 30, 2014 CGS, a leading global provider of technology solutions and services,...

2014-06-30 23:01:54

Indosoft Innovation Allows for Deployment of ACD in Mission Critical Applications (PRWEB) June 30, 2014 Indosoft, Inc., a leading provider of call center software on Asterisk, announces that it has been granted a patent by the US Patent and Trademark Office, US 8711734 B2, for its Q-Suite Call Survival. This milestone confirms Indosoft’s commitment to research and development in creating world-class products. In combination with the Indosoft Overseer Watchdog, this provides a...

2014-06-26 23:13:55

VanillaSoft Recognized for Exceptional Innovation Plano, TX (PRWEB) June 26, 2014 VanillaSoft announced today that TMC, a global, integrated media company, has selected VanillaSoft for a 2014 Communications Solutions Product of the Year Award. VanillaSoft CEO David Hood said, “We are happy to be recognized for this honor by TMC. Our entire team has worked diligently to provide outbound call centers and other sales-by-phone professionals with a sophisticated yet easy-to-use platform....

2014-06-26 23:08:41

Sound Telecom, a nationwide provider of telephone answering services, call center solutions, and cloud-based business communication systems, has released an in-depth article that outlines what it takes for a call center to remain up and running to support businesses in any event. Seattle, Washington (PRWEB) June 26, 2014 Sound Telecom, a veteran in the telecom outsourcing industry, has unveiled a unique article titled “Brick House Answering Services Can Handle the Huff and the Puff.”...


Word of the Day
Cthulhu
  • A gigantic fictional humanoid alien god being described with a head resembling an octopus and dragon wings and claws, around whom an insane cult developed.
  • Pertaining to the mythos of Cthulhu and additional otherworldly beings created by H. P. Lovecraft or inspired by his writings and imitators.
This word was invented in 1926 by H.P. Lovecraft for his short story, 'The Call of Cthulhu.' 'Cthulhu' may be based on the word 'chthonic,' which in Greek mythology refers to the underworld.
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