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Latest Call centre Stories

2014-08-21 23:13:10

Xact TeleSolutions, a premier state-of-the-art call service center, receives Excellence Award for 2014. The new award is the second year in a row Xact has achieved the honor. Unity, ME (PRWEB) August 21, 2014 Xact TeleSolutions, a premier state-of-the-art call service center, received the Excellence Award for 2014. The new award is the second year in a row Xact has achieved the honor. Top Ten Reviews has awarded Xact TeleSolutions with the Excellence Award for 2014, making it the second...

2014-08-19 12:26:45

Report from the International Customer Management Institute (ICMI) provides real-life examples, high-level direction, and practical technology recommendations for smarter workforce management. COLORADO SPRINGS, Colo., Aug. 19, 2014 /PRNewswire/ -- The International Customer Management Institute (ICMI) has released its 2014 report, What's in Your WFO? Workforce Optimization for Today's Contact Center, a research-based guide to effective workforce practices. Today's multichannel environment has...

2014-08-19 08:38:01

LONDON, August 19, 2014 /PRNewswire/ -- For customer experience and customer service leaders from across all industries and sectors, competing in an omni-channel world is proving to be the hurdle that is the hardest to master. Yet when done well it is the most valuable tool for improving brand loyalty, trust and for retaining customers. 'Competing on the Customer Experience in an Omni-Channel World' is an in-depth whitepaper produced by Call Centre IQ for the Executive...

2014-08-18 23:07:19

Star2Star Communications announced the release of StarCenter SMART (StarCenter Monitoring Alerting & Reporting Tool) and other new enhancements to their advanced call center solution. Sarasota, Florida (PRWEB) August 18, 2014 Star2Star Communications, makers of the World’s Most Scalable Cloud Communications Solution, announced the release of StarCenterTM SMART (StarCenter Monitoring Alerting & Reporting Tool) and other new features for their advanced call center solution....

2014-08-18 23:04:41

CallTrackingMetrics has launched keyword spotting, a new service that analyzes phone calls for the presence (or lack of) particular keywords in phone calls. Using this service, businesses can now instantly assess the quality and outcome of their phone calls, categorize them for reporting purposes and take appropriate immediate actions. (PRWEB) August 18, 2014 CallTrackingMetrics provides businesses and advertising agencies the ability to manage their inbound calls coming from advertising...

2014-08-17 23:02:42

NobelBiz has wrapped up a successful exhibit at the 75th Association of Credit and Collection (ACA) Conference, during which it connected with existing customers, and also showcased its class-leading suite of compliance and call center management solutions that include: LocalTouch®, SingleTouch®, MobileTouch™, and RightTouch®. San Diego, CA (PRWEB) August 17, 2014 Contact center industry leader NobelBiz announced today that it has wrapped up a successful exhibition at the...

2014-08-12 23:12:48

“Contact-Link” Realizes Two-Way Communication with an Effective Inbound/Outbound Correspondences Made Possible with the Use of SMS Tokyo, Japan (PRWEB) August 12, 2014 transcosmos inc. (Headquarters: Tokyo, Japan; President and COO: Masataka Okuda; TSE First Section: 9715; hereafter, transcosmos) will begin offering “Contact-Link”, an internally developed contact center solution with enhanced SMS (Short Message Service) features. Contact-Link enables two way communications for...

2014-08-12 23:08:00

Call Center Technology Provider Upgrades Platform 3.0, Its Advanced Cloud-based Solution with an Affordable Delivery Model St. George, Utah (PRWEB) August 12, 2014 TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies, today released the updated version of Platform 3.0, its advanced cloud-based contact center suite. The upgrades made to the platform range from added agent-customer interaction enhancements to...

2014-08-12 08:37:53

TORONTO, Aug. 12, 2014 /PRNewswire/ -- Fonolo, the company that improves the call center experience by replacing hold time with a call-back, continues to build momentum by expanding its portfolio of call-back solutions and developing strategic partnerships with industry leaders, including Avaya and Twilio. http://photos.prnewswire.com/prnvar/20090817/FONOLOLOGO In the past fiscal year (ended Apr 30, 2014), Fonolo has doubled its revenue by adding clients in the banking, healthcare and...

2014-08-11 23:07:24

Promero announced its speech analytics on demand offering for the collections, sales and customer service industries specializing in the small to medium size businesses. Pompano, FL (PRWEB) August 11, 2014 Promero, Inc., a leading reseller and hosting provider of call center software announced today a new Speech Analytics OnDemand program. The new program gives contact centers the ability to maximize call center agent performance and immediately improve business by using Promero’s...


Word of the Day
tessitura
  • The prevailing range of a vocal or instrumental part, within which most of the tones lie.
This word is Italian in origin and comes from the Latin 'textura,' web, structure.