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Latest Call centre Stories

2014-08-18 23:04:41

CallTrackingMetrics has launched keyword spotting, a new service that analyzes phone calls for the presence (or lack of) particular keywords in phone calls. Using this service, businesses can now instantly assess the quality and outcome of their phone calls, categorize them for reporting purposes and take appropriate immediate actions. (PRWEB) August 18, 2014 CallTrackingMetrics provides businesses and advertising agencies the ability to manage their inbound calls coming from advertising...

2014-08-17 23:02:42

NobelBiz has wrapped up a successful exhibit at the 75th Association of Credit and Collection (ACA) Conference, during which it connected with existing customers, and also showcased its class-leading suite of compliance and call center management solutions that include: LocalTouch®, SingleTouch®, MobileTouch™, and RightTouch®. San Diego, CA (PRWEB) August 17, 2014 Contact center industry leader NobelBiz announced today that it has wrapped up a successful exhibition at the...

2014-08-12 23:12:48

“Contact-Link” Realizes Two-Way Communication with an Effective Inbound/Outbound Correspondences Made Possible with the Use of SMS Tokyo, Japan (PRWEB) August 12, 2014 transcosmos inc. (Headquarters: Tokyo, Japan; President and COO: Masataka Okuda; TSE First Section: 9715; hereafter, transcosmos) will begin offering “Contact-Link”, an internally developed contact center solution with enhanced SMS (Short Message Service) features. Contact-Link enables two way communications for...

2014-08-12 23:08:00

Call Center Technology Provider Upgrades Platform 3.0, Its Advanced Cloud-based Solution with an Affordable Delivery Model St. George, Utah (PRWEB) August 12, 2014 TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies, today released the updated version of Platform 3.0, its advanced cloud-based contact center suite. The upgrades made to the platform range from added agent-customer interaction enhancements to...

2014-08-12 08:37:53

TORONTO, Aug. 12, 2014 /PRNewswire/ -- Fonolo, the company that improves the call center experience by replacing hold time with a call-back, continues to build momentum by expanding its portfolio of call-back solutions and developing strategic partnerships with industry leaders, including Avaya and Twilio. http://photos.prnewswire.com/prnvar/20090817/FONOLOLOGO In the past fiscal year (ended Apr 30, 2014), Fonolo has doubled its revenue by adding clients in the banking, healthcare and...

2014-08-11 23:07:24

Promero announced its speech analytics on demand offering for the collections, sales and customer service industries specializing in the small to medium size businesses. Pompano, FL (PRWEB) August 11, 2014 Promero, Inc., a leading reseller and hosting provider of call center software announced today a new Speech Analytics OnDemand program. The new program gives contact centers the ability to maximize call center agent performance and immediately improve business by using Promero’s...

2014-08-06 12:32:55

Top companies such as BMI, Cars.com, The Home Depot and AIC share their innovative analytics, gamification and call center management strategies COLORADO SPRINGS, Colo., Aug. 6, 2014 /PRNewswire/ -- Is it too ambitious to suggest that a case study could change the direction of a call center? Not for the industry leaders convening at the top-rated ICMI Contact Center Demo & Conference (November 3-5, 2014) in Chicago. During the conference's case study sessions, attendees will...

2014-08-05 23:07:25

360incentives partners with Telax to improve overall customer service and enhance customer satisfaction. Toronto, ON (PRWEB) August 05, 2014 Telax, a leader in contact center technology, is pleased to announce that 360incentives is deploying the Telax cloud contact center solution. 360incentives is the leader in the channel & consumer incentive management space. 360 has developed a user friendly yet highly sophisticated SaaS incentive management platform that allows large businesses...

2014-08-04 16:29:13

Vital instructor-led classroom training for contact center professionals - featuring an intimate environment and peer-to-peer networking. COLORADO SPRINGS, Colo., Aug. 4, 2014 /PRNewswire/ -- Call center leaders are looking to enhance their knowledge on critical industry topics ranging from strategy to hands-on coaching, from knowledge management to financials at the ICMI Contact Center Training Symposium (September 23-26, 2104) in Las Vegas, NV. The in-depth, one-to-four day courses have...

2014-07-30 23:10:42

TLD CRM was developed specifically for small-mid size insurance sales companies. It's a web based turn key system that requires no customization or programming and includes all of the vital features a sales office needs ready to go. Coral Springs, FL (PRWEB) July 30, 2014 There are lots of CRMs on the market today, and yet with so many CRMs available, it's hard to find one that meets the needs of a small business; and even harder if your small business is specialized. Salesforce...


Word of the Day
omphalos
  • The navel or umbilicus.
  • In Greek archaeology: A central boss, as on a shield, a bowl, etc.
  • A sacred stone in the temple of Apollo at Delphi, believed by the Greeks to mark the 'navel' or exact center-point of the earth.
'Omphalos' comes from the ancient Greek.
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