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Latest Call centre Stories

2014-06-09 12:27:00

PARSIPPANY, N.J., June 9, 2014 /PRNewswire/ -- Solix, Inc., a leading provider of program administration, eligibility determination and customer care services to government agencies and businesses throughout the United States, has been named a finalist to receive an Excellence Award for its mobile customer support platform by one of the largest call center conferences in the industry. Call Center Week selected Solix to be included in the final round of candidates for an award in the...

2014-06-09 08:36:23

To Demo True Cloud Technology on Exhibition Floor and Sponsor Awards Luncheon Call Center Week Conference and Expo 2014, LAS VEGAS, June 9, 2014 /PRNewswire/ -- NewVoiceMedia [http://www.newvoicemedia.com ], a leading global provider of cloud contact center solutions, today announced that it will join industry leaders at the 15th Annual Call Center Week Conference and Expo set to take place June 9-13 in Las Vegas. NewVoiceMedia will showcase its leading-edge cloud contact...

2014-06-09 08:33:27

Customer Care Operations are Recognized for the Third Time! ATLANTA, June 9, 2014 /PRNewswire/ -- Birch Communications, a leading provider of business focused communications, cloud and managed services to small, medium and enterprise-sized businesses announced today that they have been certified as a "Center of Excellence" by BenchmarkPortal for 2014. This is the third time Birch has been certified since 2007. The "Center of Excellence" recognition is one of the most prestigious...

2014-06-09 08:25:20

MINNEAPOLIS, June 9, 2014 /PRNewswire-iReach/ -- Skybridge Americas, Inc. CEO Kevin Cattoor announced that he has named Jeannine Peterson to Chief Operations Officer for the company's contact center operations in the US and Canada. Photo - http://photos.prnewswire.com/prnh/20140607/95859 Peterson most recently worked for AMT Consumer Services located in St. Louis Park, MN as Senior Vice President, Consumer Experience & Business Development. In this position, she was...

2014-06-05 23:15:14

ClickPoint Software wins LEADER award for best lead distribution solution on the heels of major releases that make it easier than ever to manage, distribute, and market to your leads. Scottsdale, AZ (PRWEB) June 05, 2014 ClickPoint Software has won the respect of its industry peers by receiving the prestigious LEADER Award given out by LeadsCouncil. LeadsCouncil is an independent association whose members are companies in the online lead generation space, from lead buyers to lead...

2014-06-05 23:14:03

Vonjour releases zero cost solution for Tallahassee's digital canopy. (PRWEB) June 05, 2014 Today Vonjour.com announced the release of its zero cost business phone system in Tallahassee. The company has made its service available for organizations and businesses across the greater Tallahassee region. This release is just one more step the company is taking to make enterprise unified communications more ubiquitous and disrupt the telecom space. “The telecom industry has made...

2014-06-04 23:10:48

CallFinder® announces today a strategic relationship with Customer Centered Strategies, LLC (CCS) to provide cloud-based call recording and speech analytics solutions as a component of CCS’ customer experience and business transformation professional services. Burlington, VT (PRWEB) June 04, 2014 CallFinder® announces today a strategic relationship with Customer Centered Strategies, LLC (CCS) to provide cloud-based call recording and speech analytics solutions as a component...

2014-06-04 04:21:06

It's the sixth year in a row GES has earned this prestigious certification LAS VEGAS, June 4, 2014 /PRNewswire/ -- Global Experience Specialists (GES), a leader in exhibition, event and entertainment experiences, announced that the GES National Servicenter® has been recognized for call center customer satisfaction excellence for a sixth consecutive year under the J.D. Power Certified Contact Center Program.(SM) The distinction acknowledges a strong commitment by GES call center...

2014-06-02 23:05:01

Leading Bilingual Call Center Recognized by Technology Marketing Corporation as a Top High-Capacity Outsourcing Agency Portland, ME (PRWEB) June 02, 2014 Listen Up Español recognized in CUSTOMER magazine’s 29th edition of the Top 50 Teleservices Agency Ranking, which lists top teleservice firms in the world. The bilingual call center was ranked in the categories of international, international inbound and global aggregate call-centers. In order to qualify for the ranking, agencies...

2014-05-29 23:11:05

Sound Telecom, a nationwide provider of telephone answering services, call center solutions, and cloud-based phone systems, has published a comprehensive document that defines the concept of a Virtual Receptionist and explains how businesses are able to benefit by making them part of the team. Seattle, Washington (PRWEB) May 29, 2014 Sound Telecom, a leader in the call center and telecom outsourcing arena, has created a decisive article called “Virtual Receptionist Services – What Are...


Word of the Day
toccata
  • In music, a work for a keyboard-instrument, like the pianoforte or organ, originally intended to utilize and display varieties of touch: but the term has been extended so as to include many irregular works, similar to the prelude, the fantasia, and the improvisation.
This word is Italian in origin, coming from the feminine past participle of 'toccare,' to touch.
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