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Last updated on April 24, 2014 at 21:24 EDT

Latest Call centre Stories

2014-03-07 23:23:44

LeadMaster rolled-out a steady stream of new innovations and enhancements in their 16th year including Smart Queue, Lead-Xpress portal, Koala cloud call center solution, integration with Hubspot via BedRock Data, updated Quick Actions and much more. Roswell, GA (PRWEB) March 07, 2014 LeadMaster, a leading provider of All-In-One cloud computing solutions for Sales Lead Management, CRM, Marketing Automation, Email Marketing and Virtual Call Center Solutions is celebrating 16 years in...

2014-03-06 23:31:14

WebsiteAlive, a leading online communications firm, and 1SEO.com, a top web development and online marketing company, have teamed up to recommend each other's products to their clients. As a result, customers are provided with best-of-breed products and services in both categories. Houston, TX (PRWEB) March 06, 2014 If a company isn’t visible in search engines, it’s not visible in its industry. Adam J. Stass, CEO of WebsiteAlive, knew this was true, so a couple of years ago he set...

2014-03-04 23:32:29

Company expands their global presence with their newest office located in Sydney, Australia. London, United Kingdom (PRWEB) March 04, 2014 Creative Virtual, a leader in customer experience self-service solutions for global enterprises, today announced that Chris Ezekiel, Founder & CEO of Creative Virtual will be officially opening their new office in Sydney, Australia on the 6th March 2014. The establishment of this newest location comes in response to the growing demand for...

2014-03-04 23:30:34

With SwitchRay's SR-S5000, operators can provide the highest-quality services to their subscribers. Mission Viejo, CA (PRWEB) March 04, 2014 SwitchRay, a leading vendor of telecommunications software, recently announced the latest release of their SR-S5000 VoIP service platform, V1.8 that adds the option of enhanced call center functionality and Hunt Group services. The new release of SR-S5000 supports a powerful new call center feature that effectively “hunts” for an available...

2014-03-04 23:23:37

Blu Venture Investors Lead Round of Series B Funding - Robert Killory Named Chief Customer Officer Rockville, MD (PRWEB) March 04, 2014 3CLogic, delivering next generation inbound, outbound and blended cloud-based contact center solutions, today announced it has closed a $4.2 million series B round of funding. Led by Blu Venture Investors, the investment will support the company’s rapid growth to further expand its call center software-as-a-service (SaaS) business offerings. In...

2014-03-04 23:04:52

Voiance, a leading language services company, has underwritten major research on call centers’ use of various forms of multilanguage support and its impact on customer experience. Tucson, AZ (PRWEB) March 04, 2014 Voiance, a leading language services company, has underwritten major research on call centers’ use of various forms of multilanguage support and its impact on customer experience. Designed and conducted by ICMI, the research and forthcoming report stand as the most...

2014-03-04 08:36:27

TORONTO, March 4, 2014 /PRNewswire/ -- Fonolo, the company that improves the call center experience by replacing hold time with a call-back, continues to grow its portfolio of world-class partnerships with the addition of Nationstar Mortgage. By adding Fonolo's solution to its call center, Nationstar now offers its customers the option to receive a call-back from the next agent, rather than waiting on hold. http://photos.prnewswire.com/prnvar/20090817/FONOLOLOGO "Offering an...

2014-02-28 23:04:42

The process of finding that one contact center vendor who is the perfect fit for your needs usually begins with writing the RFP. Follow Blue Ocean Contact Center's 6 rules to writing the Contact Center RFP. Halifax, Canada (PRWEB) February 28, 2014 When it comes to interacting with your customers, no one knows them better than you do. And trusting an outsourced contact center to interact firsthand with your customers goes beyond the typical transactional nature of most client-vendor...

2014-02-27 23:26:09

Sound Telecom, a leading provider of telephone answering services, call center solutions, and cloud-based phone systems across the country, has released a new article that outlines what businesses must know about call recording compliance. Seattle, Washington (PRWEB) February 27, 2014 Sound Telecom, a nationwide business process outsourcer, has published a comprehensive article entitled Three Things Every Business Owner Should Know about Call Recording Notification Compliance, which...

2014-02-27 12:31:18

Paper Illustrates How Live Answering Services Help Your Reputation and Bottom Line PHOENIX, Feb. 27, 2014 /PRNewswire-iReach/ -- Phoenix answering services provider, AnswerNow (http://www.answernowinc.com/), realizes that businesses today are trying to reduce expenses wherever possible. Many companies try to cut costs by using automated systems or voicemail setups to handle incoming calls, especially those received outside of normal office hours. (Photo:...