Latest Call centre Stories
Successfully migrates Unified Communications (UC) customers to award-winning platform and integrates teams with Evolve IP culture WAYNE, Pa., May 9, 2013 /PRNewswire/ -- Evolve IP, The Cloud Services Company(TM), today announced that it has completed the purchase and customer integration of two recently announced merger and acquisitions: iPiphany of Chicago, Illinois and Semperon of West Chester, Pennsylvania. An Inc. 500 company, Evolve IP provides organizations with a unified...
New online radio show on CallTalk, Wednesday, May 15th, 2013, at 10 a.m. PT. This is a free educational discussion entitled, “Government Call Centers: How simple operational adjustments can lead to improved service levels and increased customer satisfaction.” Santa Barbara, CA (PRWEB) May 07, 2013 BenchmarkPortal will air a new online radio show on CallTalk, discussing Government call centers. A discussion on how Government Call Centers are using industry leading technology to...
thē Call Center Corporation, provider of superior call center products and expertise, is continuing with its newly incepted Webinar series for the call center industry. Denver, CO (PRWEB) May 06, 2013 thē Call Center Corporation is thrilled to continue its recently launched educational Webinar series that will bring guest speakers who are specialists in various fields of study and can give call center professionals insight into industry trends and technologies. With past and future...
USHEALTH Group was recognized for Superior Customer Response Fort Worth, TX (PRWEB) May 06, 2013 USHEALTH Group, Inc. placed as a Top 50 company in the Top 100 Call Center award for 2013 from BenchmarkPortal. The Top 100 competition compares the performance of contact centers throughout North America by evaluating their key metrics against industry peers. Entries are all cross-checked, validated and approved by certified call center experts, and the resulting submissions are scored on...
BenchmarkPortal recognizes the exceptional efficiency and effectiveness of the Health Net Federal Services Call Centers by awarding it Certification as a Center of Excellence for the second year in a row. The granting of certification is based on a company’s operational metrics, customer satisfaction and agent satisfaction. Santa Barbara, CA (PRWEB) May 06, 2013 The Health Net Federal Services Call Centers have been certified as a Center of Excellence by BenchmarkPortal, a leading...
TrialCard announces that they have been certified as a Center of Excellence by BenchmarkPortal. Cary, NC (PRWEB) May 03, 2013 TrialCard announces that they have been certified as a Center of Excellence by BenchmarkPortal. The Center of Excellence recognition is one of the most prestigious awards in the customer service and support industry. “We are pleased to be recognized as a Center of Excellence by BenchmarkPortal,” said David Cunningham, CEO TrialCard “From its beginning,...
Qualfon CEO highlights key factors that make Georgetown, Guyana an ideal call center location. Georgetown, Guyana (PRWEB) May 03, 2013 Qualfon, a leading business process outsourcing (BPO) and call center service provider, participated in The Washington Diplomat’s report on the call center industry in the South American country of Guyana. Qualfon CEO Mike Marrow was interviewed for its article titled, Guyana Emerges as a Leader In Global Call Center Industry. In the article, Mr. Marrow...
Average Contact Center Customers Identify as Highly Satisfied ANN ARBOR, Mich., May 2, 2013 /PRNewswire/ -- Today, ForeSee released its annual Contact Center Benchmark, which reports on customer satisfaction and allows companies to determine how their contact center experience compares to industry averages. ForeSee, the leader in technology-driven customer experience analytics, developed this benchmark with data from nearly 50,000 surveys in which customers shared their experiences...
- Unique capabilities enable companies to rapidly create ideal solutions for both inbound and outbound interactions SAN DIEGO, May 1, 2013 /PRNewswire/ -- Twilio, the cloud communications company, today announced capabilities that extend Twilio's communications API platform into the rapidly growing cloud contact center market. Designed to enable a new breed of contact center, these capabilities allow enterprises to seamlessly migrate their traditional contact centers to the...
FordDirect launches chat services to increase customer engagement, heighten website experiences and generate more leads. DEARBORN, Mich., April 30, 2013 /PRNewswire/ -- FordDirect recently introduced LiveConnect Communication Service, an enhancement to its product offerings that enables dealers to better engage with consumers in real time through their websites. FordDirect's LiveConnect Communication Service offers a customizable, dealer-managed chat solution, with integrated...
