Quantcast

Latest Call centre Stories

2014-07-23 23:31:26

Online communication company WebsiteAlive has expanded into a new location in Houston’s vibrant technology corridor. The company has been growing quickly because of the popularity of its award-winning live chat and click-to-call solutions, AliveChat and AliveDial. Houston, Texas (PRWEB) July 22, 2014 WebsiteAlive, the online communication company behind the industry-leading live chat product AliveChat, has moved to a new, larger operation center at 12603 Southwest Freeway in Stafford....

2014-07-22 08:37:54

TORONTO, July 22, 2014 /PRNewswire/ -- Fonolo, the company that improves the call center experience by replacing hold time with a call-back, announced that Tech CU (Technology Credit Union) has selected its innovative call-back solution to improve the call center experience for its customers. http://photos.prnewswire.com/prnvar/20090817/FONOLOLOGO By adding Fonolo's In-Call Rescue solution to its call center, Tech CU's customers can now choose to receive a call-back instead of...

2014-07-21 23:08:31

Call center technology provider to demonstrate Platform 3.0, its advanced cloud-based solution with an affordable delivery model St. George, Utah (PRWEB) July 21, 2014 TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies, today announced that it will showcase TCN’s Platform 3.0, the industry-leading, cloud-based contact center suite, at the 2014 ACA International Credit and Collections Conference in Chicago,...

2014-07-16 12:32:00

BLUE BELL, Pa., July 16, 2014 /PRNewswire-iReach/ -- E-SoftSys(TM), developer of Self Storage Manager(TM) - one of the leading management software programs for the self-storage industry, announced the release of a new version of their fully integrated Customer Relationship Management Module - e-CRM 4.0, incorporating several new features and tight integration with their Call Tracker module. E-SoftSys e-CRM application is currently used by several multi-facility operators in USA and Canada....

2014-07-15 23:14:20

TrialCard's award-winning Customer Experience Center (CxC) received the Center of Excellence designation again. The CxC allows brand manufacturers to outsource telecommunication services in a way that delivers a consistent brand message while fully integrating with patient access programs and HUB service solutions. Cary, NC (PRWEB) July 15, 2014 The Customer Experience Center, a TrialCard company, announces that for the second consecutive year, it has been certified as a Center of...

2014-07-08 23:04:33

New capabilities bring Small, Medium and Enterprise Businesses (SME) flexibility, scalability and buy-only-what-you-need customization. Los Angeles, California (PRWEB) July 08, 2014 TelePacific Communications®, a leader in connect, cloud and business continuity solutions for small and medium sized businesses, announces the availability of Contact Center for TelePacific Hosted PBX, a powerful new solution that leverages the easy-to-scale, manage and use features of its popular Hosted...

2014-07-07 23:01:33

As first movers in this growing Latin American market, Targetgroup will be leveraging the advanced functionality of SmartRecord® to garner innovative business intelligence from their customer base. Indianapolis, IN (PRWEB) July 07, 2014 CTI Group (Holdings) Inc. (OTCQB:CTIG), a global provider of carrier-grade software solutions and services which empower organizations through communication analytics, is pleased to announce their hosted SmartRecord® solution is being deployed...

2014-07-03 23:09:29

The new Innovative Dialer can dial any number in any document just by highlighting the number and clicking. Once clicked, the IP phone goes off hook and the number is dialed without ever touching the keys on the phone. Sarasota, Florida (PRWEB) July 03, 2014 IPitomy, a leader in VoIP unified communications platforms including premise based and virtual cloud based business solutions, announced today that its ‘Contacts Manager’ dialing software is now available to all IPitomy dealers....

2014-07-03 23:00:55

Discover how SMS text messaging, voice broadcast, and other call center products will help promote your entertainment-related events! Santa Monica, CA (PRWEB) July 03, 2014 CallFire is inviting clients behind the velvet rope to help turn their club, theater, bar or other entertainment venue into a popular hotspot with telephony tools that make connecting with customers and generating new business simple and effective. Use Voice Broadcast and SMS text messaging to spread the word about an...

2014-07-03 20:21:37

CHAPEL HILL, N.C., July 3, 2014 /PRNewswire/ -- Call centers within the pharmaceutical industry are increasingly being challenged to satisfy customer inquiries while simultaneously cutting costs. In today's ever-changing marketplace, call centers must modernize their technology and expand connectivity options in order to support a growing variety of customer interaction channels and tools. According to recent research by benchmarking firm, Best Practices, LLC, there are many gaps in adoption...


Word of the Day
grass-comber
  • A landsman who is making his first voyage at sea; a novice who enters naval service from rural life.
According to the OED, a grass-comber is also 'a sailor's term for one who has been a farm-labourer.'