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Latest Call centre Stories

2014-06-11 12:33:35

Cognitive Learning and Customer Experience Leaders Will Transform The Way Consumers and Organizations Interact ARMONK, N.Y. and DALY CITY, Calif., June 11, 2014 /PRNewswire/ -- IBM (NYSE: IBM) and Genesys (www.genesys.com), a leading provider of customer experience and contact center solutions, today announced a partnership that will transform how organizations of all sizes differentiate their customer experience by tapping the power of IBM Watson to transform the way brands engage...

2014-06-10 23:16:37

Use cases from leading financial organisations will be presented at 12:30 pm on 19 June 2014 London, UK (PRWEB) June 10, 2014 Creative Virtual, a leader in customer experience self-service solutions for global enterprises, today announced their participation in the second annual FStech Omnichannel Banking Conference. The conference will be held on 19 June 2014 at the IoD Hub in London and will look at how banks are faring when it comes to fusing channels to create a unified customer...

2014-06-10 23:13:30

XACT TeleSolutions, a premier provider of call answering services, has provided over 350 employees with increased access to higher education opportunities. Due to an arrangement with Excelsior College, a world leader in online education, XACT TeleSolutions is able to provide a convenient form of education in order for its employees to have better access to college degrees. Unity, ME (PRWEB) June 10, 2014 XACT TeleSolutions, a premier provider of call answering services, has provided over...

2014-06-09 23:05:56

Promero and CallMiner offers Webinar: Leveraging Speech Analytics in Collection Agency Call Centers on June 25, 2014 to discuss speech analytics for the collection industry. Speech analytics, quality management, PCI compliance and adherence is no longer expensive or financially out of reach for small to medium size collection agencies. Pompano Beach, FL (PRWEB) June 09, 2014 Promero, Inc., a leading reseller hosting provider of call center software announced today a free webinar that will...

2014-06-09 12:27:00

PARSIPPANY, N.J., June 9, 2014 /PRNewswire/ -- Solix, Inc., a leading provider of program administration, eligibility determination and customer care services to government agencies and businesses throughout the United States, has been named a finalist to receive an Excellence Award for its mobile customer support platform by one of the largest call center conferences in the industry. Call Center Week selected Solix to be included in the final round of candidates for an award in the...

2014-06-09 08:36:23

To Demo True Cloud Technology on Exhibition Floor and Sponsor Awards Luncheon Call Center Week Conference and Expo 2014, LAS VEGAS, June 9, 2014 /PRNewswire/ -- NewVoiceMedia [http://www.newvoicemedia.com ], a leading global provider of cloud contact center solutions, today announced that it will join industry leaders at the 15th Annual Call Center Week Conference and Expo set to take place June 9-13 in Las Vegas. NewVoiceMedia will showcase its leading-edge cloud contact...

2014-06-09 08:33:27

Customer Care Operations are Recognized for the Third Time! ATLANTA, June 9, 2014 /PRNewswire/ -- Birch Communications, a leading provider of business focused communications, cloud and managed services to small, medium and enterprise-sized businesses announced today that they have been certified as a "Center of Excellence" by BenchmarkPortal for 2014. This is the third time Birch has been certified since 2007. The "Center of Excellence" recognition is one of the most prestigious...

2014-06-09 08:25:20

MINNEAPOLIS, June 9, 2014 /PRNewswire-iReach/ -- Skybridge Americas, Inc. CEO Kevin Cattoor announced that he has named Jeannine Peterson to Chief Operations Officer for the company's contact center operations in the US and Canada. Photo - http://photos.prnewswire.com/prnh/20140607/95859 Peterson most recently worked for AMT Consumer Services located in St. Louis Park, MN as Senior Vice President, Consumer Experience & Business Development. In this position, she was...

2014-06-05 23:15:14

ClickPoint Software wins LEADER award for best lead distribution solution on the heels of major releases that make it easier than ever to manage, distribute, and market to your leads. Scottsdale, AZ (PRWEB) June 05, 2014 ClickPoint Software has won the respect of its industry peers by receiving the prestigious LEADER Award given out by LeadsCouncil. LeadsCouncil is an independent association whose members are companies in the online lead generation space, from lead buyers to lead...

2014-06-05 23:14:03

Vonjour releases zero cost solution for Tallahassee's digital canopy. (PRWEB) June 05, 2014 Today Vonjour.com announced the release of its zero cost business phone system in Tallahassee. The company has made its service available for organizations and businesses across the greater Tallahassee region. This release is just one more step the company is taking to make enterprise unified communications more ubiquitous and disrupt the telecom space. “The telecom industry has made...


Word of the Day
mallemaroking
  • Nautical, the visiting and carousing of sailors in the Greenland ships.
This word is apparently from a confusion of two similar Dutch words: 'mallemerok,' a foolish woman, and 'mallemok,' a name for some persons among the crew of a whaling vessel.