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Latest Call centre Stories

2014-09-08 23:07:09

Leading North American cloud-based contact center provider launches a new customer-solution focused website. Toronto, ON (PRWEB) September 08, 2014 Telax, a leader in contact center technology, is pleased to unveil its newly redesigned website, telax.com. The redesigned website offers a robust customer-solution focused experience through a wide range of new content, enhanced navigation and an engaging visual presentation. Telax’s new site features content focused on common customer...

2014-09-08 08:37:40

HUNTSVILLE, Ala., Sept. 8, 2014 /PRNewswire/ -- Digium®, Inc., the Asterisk® Company, today announced that Telecom Consulting Group (TCG), a premier telecommunications master agency located in Ft. Lauderdale, Florida, has joined the new Digium Cloud Agent Program. As a Master Agent for almost 25 years, Telecom Consulting Group (TCG) has grown to become one of the premier master agencies in the country by providing hands on support and excellent service to its partners. The...

2014-09-05 23:08:41

SmartAction’s Intelligent Voice Automation (IVA) Solution Honored for Exceptional Speech Technology El Segundo, CA (PRWEB) September 05, 2014 SmartAction, a provider of Artificial Intelligence voice self-service, announced today that TMC, a global, integrated media company, has granted its Intelligent Voice Automation (IVA™) technology with a 2014 Speech Technology Excellence Award. This tenth-annual Speech Technology Excellence Award, presented by CUSTOMER Magazine, honors...

2014-09-05 23:02:24

LiveOps to Take Calls during Fourth Cancer Fundraising Telecast, Helping Process Millions of Dollars Expected in Donations REDWOOD CITY, CALIF. (PRWEB) September 05, 2014 LiveOps, Inc., the global leader in cloud contact center and customer service solutions, today announced that the Company has been chosen as a preferred partner to provide call center services by Greenwood Hall, Inc. for the television broadcast of the fourth annual Stand Up To Cancer telecast on September 5 at 8 p.m....

2014-09-03 23:05:42

Global contact center technology provider has achieved a number of milestones throughout the last two-and-a-half decades Atlanta, Georgia (PRWEB) September 03, 2014 Noble Systems Corporation, a global leader in contact center technology solutions, celebrates 25 years of delivering innovative products and services for the contact center marketplace. Throughout the last two-and-a-half decades, Noble Systems has achieved a number of milestones, growing from a start-up technology provider to...

2014-09-02 23:09:15

transcosmos Provides the First Service in the Industry to Simultaneously Achieve End User Convenience and Contact Center Efficiency With the Combination of "Oracle Service Cloud" and INTEC’s "Call Crayon" Customer Contact Enhancement Solution Tokyo, Japan (PRWEB) September 02, 2014 As one of the initiatives of the Omni-channel services announced on June 30, 2014, transcosmos inc. (Headquarters: Tokyo, Japan; President and COO: Masataka Okuda; TSE First Section: 9715;...

2014-08-29 23:00:59

Monthly Licensing Offers Cost Control to Clients While They Grow Their Business (PRWEB) August 29, 2014 Indosoft, Inc., a leading provider of scalable Asterisk-based contact center software, announces the availability of monthly per-port licensing of its Q-Suite 5.7 software. As a global provider of Asterisk-based contact center solutions, Indosoft has been successfully deploying and supporting its ACD and Dialer software suite at medium and large contact centers around the world for...

2014-08-29 23:00:33

Leading Contact Center Software for Asterisk Adds New Features, Updates (PRWEB) August 30, 2014 Indosoft, Inc., a leading provider of scalable Asterisk-based contact center software, announces the release of its most advanced contact center product, Q-Suite 5.7.7. This release brings a number of new features as well as updates to existing aspects of its popular Q-Suite 5.7 software. Q-Suite functionality on the presentation side has received an update with the incorporation of TinyMCE...

2014-08-28 08:31:39

Ubiquity Announces Expansion of Relationship NEW YORK, Aug. 28, 2014 /PRNewswire/ -- Ubiquity Global Services, an innovative outsourcing organization with deep experience in the emerging payments space, celebrates the first anniversary of their relationship with Better Finance, as well as an expansion of the relationship. "We're delighted with the work Ubiquity has done with us over the first year," said Judy Balint, Better Finance's chief marketing officer. "Providing an...

2014-08-27 23:09:40

HiP Now Validates Leads Within 24 Hours of Delivery, Anticipates to Verify Over 500,000 Leads Annually Albany, NY (PRWEB) August 27, 2014 Today, HiP, a B2B digital marketing agency focused on lead generation, announced full-scale deployment of its same-day call verification service. In order to confirm key contact information, including phone number and title, leads will now be called by a member of HiP’s entirely US-based call verification (CV) team within 24 hours of delivery....


Word of the Day
maffling
  • To stammer.
  • Present participle of maffle, to stammer.
  • A simpleton.
The word 'maffle' may come from a Dutch word meaning 'to move the jaws' or a French word meaning 'having large cheeks'.