Latest Call centre Stories
With the release of the new Android App, businesses will immediately know the advertising source of each inbound call and can keep track of outbound calls being made from their organization -
Partnership to complement 3CLogic’s advanced contact center platform with Voice of the Customer (VOC) analytics, training, and implementation Rockville, MD
Monet Software, Inc., a leading provider of cloud-based contact center workforce optimization software, announced today that TMC has named Monet WFO Live: Workforce Optimization in the Cloud as
In 2015, the event heads to The Rio in Las Vegas, NV for 3 days (October 19-21) CHICAGO, Nov.
Amdocs solution unifies multiple applications, provides agents with interaction flow, scripted guidance to reduce average call handling time ST. LOUIS, Nov.
Doing the Right Thing--Every Day PLANO, Texas, Nov.
Enabling new standards in secure contact center engagement via channels most convenient to the customer across video, voice and messaging CONTACT CENTRE DEMO AND EXPO, CHICAGO, November 4,
Q-Suite, the industry leading cloud call
AMC Technology, a global leader in contact center and CRM integration, celebrates its continued collaboration with Virginia Commonwealth University (VCU) School of Engineering by sponsoring a
Simplifies Compliance & Improves Customer Satisfaction in Business Call Centers SAN FRANCISCO, Nov.
- Monstrous in size or character; huge; prodigious; monstrously perverse, savage, cruel, etc.