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Latest Call centre Stories

2014-05-22 04:21:31

BARCELONA, Spain, May 22, 2014 /PRNewswire/ -- New industry cloud brings together master data, compliant content, and customer interactions across all channels to transform commercial operations To an audience of more than 850 industry leaders at the Veeva Commercial Summit in Philadelphia, Veeva Systems unveiled Commercial Cloud - a next-generation solution to redefine how life sciences companies go to market. Veeva Commercial Cloud brings together the...

2014-05-21 23:16:09

Affordable plans and top rated customer service at JangoSMTP, JangoMail's sister company. Washington, D.C. (PRWEB) May 21, 2014 JangoSMTP (http://www.jangosmtp.com), a breakthrough transactional email service not only offers affordable pricing but phenomenal live phone support. JangoSMTP manages a high volume of direct incoming calls, at no fee to customers. In an effort to answer questions quickly, customers speak directly to representatives without having to steer through an...

2014-05-21 23:15:55

Simply G Media Network today announced the release of the interview on the Simply G Radio Show with host Neil Haley, the Total Tutor. In the interview, Haley chats with ViSalus Vice President of Global Support Justin Call to learn more about Vi 360. Detroit, Mi (PRWEB) May 21, 2014 Neil Haley, The Total Tutor and host of the Simply G Radio show, recently interviewed Justin Call to find out more about Vi 360 – how it all started, the components that it includes, and its success in the...

2014-05-21 23:13:26

Call Experts, a leading answering service company for over thirty years, opens its New Jersey location this May and is poised to service New Jersey, New York, and surrounding business communities with a complete line of contact center and call center solutions. Branchburg, New Jersey (PRWEB) May 21, 2014 Call Experts offers a wide variety of customer answering service support solutions to New Jersey and New York businesses via friendly and professional local customer service...

2014-05-21 23:12:48

Presence Technology to Sponsor and Demo Its Web Agent Module (Powered by WebRTC) at the Upcoming 15th Annual Call Center Week Conference & Expo in Las Vegas, Nevada Atlanta, GA (PRWEB) May 21, 2014 Presence Technology, a worldwide leader in Contact Center Solutions, announced today they will be a sponsor at the upcoming 15th Annual Call Center Week Conference & Expo at Mandalay Bay Resort & Casino in Las Vegas, Nevada. Produced by IQPC, the event runs June 9-13, 2014 and...

2014-05-21 23:07:04

Independent software vendor uses Dialogic to add video conferencing capabilities to contact centers. Parsippany, NJ (PRWEB) May 21, 2014 Dialogic Inc., the Network Fuel® company, today announced that CreaLog is using its PowerMedia™ XMS media server software to allow customers to have face-to-face conversations with agents through its call center. CreaLog is using the WebRTC capabilities of PowerMedia XMS to provide a video call option, integrated in Crealog’s multichannel...

2014-05-21 16:30:14

To meet the needs of CallForwarding.com customers with call centers, CallForwarding.com has reached a new agreement with AVOXI to offer Smart Queue Powered by AVOXI. Smart Queue is AVOXI's virtual call center software solution. ATLANTA, May 21, 2014 /PRNewswire-iReach/ -- Smart Queue will provide CallForwarding.com customers with more features and a customizable solution for their call center needs. In CallForwarding.com's new Smart Queue offer, there are three editions that vary in...

2014-05-21 08:26:20

IntelliResponse survey finds 58.7 percent of consumers prefer an efficient customer experience to a personalized one TORONTO, May 21, 2014 /PRNewswire/ -- A survey conducted by IntelliResponse, providers of the most widely deployed enterprise virtual agent technology, found that while most consumer-facing companies tout goals around surprising and delighting customers, consumers prefer an efficient customer service experience as opposed to a personalized one. When 1,000 U.S. online...

2014-05-20 23:00:45

Analysts at Voxilla.com determine the best 4 call center software providers for 2014. (PRWEB) May 20, 2014 Companies that experience high call volumes need to have the correct call center software in place or they will find themselves overwhelmed and unproductive. Call center software providers give businesses with such call volumes all of the tools that are necessary to handle the workload and to be successful. When choosing the right call center software it is important to see the...

2014-05-20 08:38:51

New "Call-Back" Option Now Available for Customers TORONTO, May 20, 2014 /PRNewswire/-- Fonolo, the company that improves the call center experience by replacing hold time with a call-back, announced that its innovative call-back solution has been implemented by Bright Horizons Family Solutions, one of the world's leading providers of child-care, early education and other services designed to help families better address the challenges of work and life....


Word of the Day
Cthulhu
  • A gigantic fictional humanoid alien god being described with a head resembling an octopus and dragon wings and claws, around whom an insane cult developed.
  • Pertaining to the mythos of Cthulhu and additional otherworldly beings created by H. P. Lovecraft or inspired by his writings and imitators.
This word was invented in 1926 by H.P. Lovecraft for his short story, 'The Call of Cthulhu.' 'Cthulhu' may be based on the word 'chthonic,' which in Greek mythology refers to the underworld.
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