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Latest Call centre Stories

2014-06-16 12:32:48

Includes site tours, half-day workshops, two days of sessions covering four core subject areas, plus numerous networking opportunities COLORADO SPRINGS, Colo., June 16, 2014 /PRNewswire/ -- The full program for the ICMI Contact Center Demo & Conference, November 3-5 2014 in Chicago, has been announced and the industry is already buzzing with excitement as registrations pour in. For three days, attendees in Chicago will explore how to Gain, Maintain and Increase Loyalty - this year's...

2014-06-16 04:22:14

LONDON, June 16, 2014 /PRNewswire/ -- Even today there is still controversy as to who actually invented the telephone. One thing is clear though, since the invention of the telephone the way we do business has changed dramatically, and over the last 100 years the business phone [http://www.callcenterheadsets.co.uk/business-phones ] has become a key element within all industries communications arsenal. Over the past 100 years the business phone has evolved from being...

2014-06-12 16:28:50

Award recognizes and promotes the most innovative call center solutions and individuals over the past year LAS VEGAS, June 12, 2014 /PRNewswire/ -- IntelliResponse, provider of the most widely deployed enterprise virtual agent technology, is pleased to announce that IQPC has selected IntelliResponse as the winner of the Call Center Week Excellence Award for "Best Technology Solution Provider." http://photos.prnewswire.com/prnvar/20140318/NE83732LOGO The 2014 Call Center Week...

2014-06-11 23:07:46

3CLogic’s Cloud-based Contact Center Solution announced its integration with Zendesk, a leading cloud-based customer service platform, to further enhance the business processes for customers in the contact center space. Rockville,MD (PRWEB) June 11, 2014 3CLogic, the leader in cloud-based contact centers hosted on Amazon Web Services (AWS), today announced its integration with Zendesk, a leading cloud-based customer service software. The integration marks 3CLogic’s continued...

2014-06-11 23:05:48

Call Center Week Exceeds All Expectations with 1,800+ Attendees, 140+ Sponsors and Exhibitors, and More Than 1,000 Attending Companies Including 60% New Organizations Las Vegas, NV (PRWEB) June 11, 2014 The 15th Call Center Week has officially kicked off at the Mandalay Bay Resort & Casino in Las Vegas. The remarkable event is taking over Vegas, June 9-13, for a weeklong conference that is tailor-made to be more inspiring, practical and innovative than ever before. High-level call...

2014-06-11 23:00:49

Experts at Voip-Catalog.com decide the best 3 call center software providers for 2014. (PRWEB) June 11, 2014 Call center businesses can improve their profits and decrease their expenses by signing up for VoIP services. VoIP services can also enhance communications between customers and customer service representatives. VoIP services provide many services such as Internet calling, long distances calling services, chat and multiple other features. When selecting the right call center...

2014-06-11 12:33:35

Cognitive Learning and Customer Experience Leaders Will Transform The Way Consumers and Organizations Interact ARMONK, N.Y. and DALY CITY, Calif., June 11, 2014 /PRNewswire/ -- IBM (NYSE: IBM) and Genesys (www.genesys.com), a leading provider of customer experience and contact center solutions, today announced a partnership that will transform how organizations of all sizes differentiate their customer experience by tapping the power of IBM Watson to transform the way brands engage...

2014-06-10 23:16:37

Use cases from leading financial organisations will be presented at 12:30 pm on 19 June 2014 London, UK (PRWEB) June 10, 2014 Creative Virtual, a leader in customer experience self-service solutions for global enterprises, today announced their participation in the second annual FStech Omnichannel Banking Conference. The conference will be held on 19 June 2014 at the IoD Hub in London and will look at how banks are faring when it comes to fusing channels to create a unified customer...

2014-06-10 23:13:30

XACT TeleSolutions, a premier provider of call answering services, has provided over 350 employees with increased access to higher education opportunities. Due to an arrangement with Excelsior College, a world leader in online education, XACT TeleSolutions is able to provide a convenient form of education in order for its employees to have better access to college degrees. Unity, ME (PRWEB) June 10, 2014 XACT TeleSolutions, a premier provider of call answering services, has provided over...

2014-06-09 23:05:56

Promero and CallMiner offers Webinar: Leveraging Speech Analytics in Collection Agency Call Centers on June 25, 2014 to discuss speech analytics for the collection industry. Speech analytics, quality management, PCI compliance and adherence is no longer expensive or financially out of reach for small to medium size collection agencies. Pompano Beach, FL (PRWEB) June 09, 2014 Promero, Inc., a leading reseller hosting provider of call center software announced today a free webinar that will...


Word of the Day
omadhaun
  • A fool; a simpleton: a term of abuse common in Ireland and to a less extent in the Gaelic-speaking parts of Scotland.
This word is partly Irish in origin.