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Last updated on April 19, 2014 at 13:20 EDT

Latest Call centre Stories

2014-01-04 23:23:56

During the 2013 holiday season, XACT Telesolutions is providing its complimentary services and at heavily discounted rates, to a number of non-profit organizations throughout the country. Some of these include Meals on Wheels, Operation Stephens Touch, and the National Kidney Foundation. Unity, ME (PRWEB) January 03, 2014 For years now, XACT Telesolutions has been helping non-profit organizations throughout the country reach a bigger audience, free of charge or at heavily discounted...

2013-12-26 23:21:07

Indosoft enhances real-time reporting capabilities in Q-Suite, the industry leading multi-tenant cloud contact center software for Asterisk, introducing audible notifications triggered by ACD queue conditions. Fredericton, NB (PRWEB) December 26, 2013 Q-Suite, the industry leading multi-tenant software for Asterisk based contact centers, now provides audible notifications based on key queue metrics triggered by real-time conditions and stats. These notifications based on distinct audio...

2013-12-24 20:20:13

New Software Offers Many New Benefits for Auto Dealers HOUSTON, Dec. 24, 2013 /PRNewswire-iReach/ -- Auto dealers don't make a sale every time they speak with a customer; this is no big surprise to anyone who works in the industry. But being able to follow up with a contact who didn't purchase a car might mean making a conversion down the road. With full use of CAR-Research XRM's call center, auto dealers can now follow up with clients that did not buy a vehicle from them. Branded as...

2013-12-20 23:20:54

Sound Telecom, a leading nationwide provider of telephone answering services, call center solutions, and cloud-based phone systems, has announced the release of their guide for businesses to use when looking for an answering service. Seattle Washington (PRWEB) December 20, 2013 As a part of their continuing efforts to be an industry leader and subject matter expert, Sound Telecom has constructed a document titled, “9 Questions You Should Ask when Shopping for an Answering Service: The...

2013-12-19 12:28:30

Document Describes How Businesses Can Save Money by Outsourcing Calls PHOENIX, Dec. 19, 2013 /PRNewswire-iReach/ -- Answering services provider, AnswerNow, released its latest resource titled "7 Significant Costs a Phoenix Answering Service Can Help You Avoid." Available for download, the guide explains how businesses can save a substantial amount of money by outsourcing to an answering service. In addition to avoiding employee salaries, the document discusses how a company can eliminate...

2013-12-19 08:24:54

Due to confusion over which metrics are important, the International Customer Management Institute (ICMI) finds that many contact centers are struggling with the challenge of data overload. COLORADO SPRINGS, Colo., Dec. 19, 2013 /PRNewswire/ -- The International Customer Management Institute (ICMI) has released its 2013 report, A WOW Customer Journey: Actionable Data in Today's Multichannel Contact Center, a guide to the more effective use of data and analytics in a multichannel environment....

2013-12-18 16:23:04

PrivacyStar Is the Only Service to Automatically Block Scammers and Notify Users in Real Time When a Telemarketer is Calling CONWAY, Ark., Dec. 18, 2013 /PRNewswire/ -- Today PrivacyStar(TM) is announcing a new version of the only service that identifies callers by name and type in real time, automatically stops thousands of scammers, blocks unwanted calls and texts and allows users to report abusive calls and texts directly to federal agencies. The new version offers ScamBlock, an...

2013-12-14 23:00:54

Learn how SMS text messaging, voice broadcast, and other call center products will help promote your entertainment-related events. Santa Monica, CA (PRWEB) December 14, 2013 CallFire is inviting clients behind the velvet rope to help turn their club, theater, bar or other entertainment venue into a popular hotspot with telephony tools that make connecting with customers and generating new business simple and effective. Use Voice Broadcast and SMS text messaging to spread the word about an...

2013-12-13 08:28:02

inContact cloud contact center solution delivers full-featured, seamless integration with Salesforce CRM platform SALT LAKE CITY, Dec. 13, 2013 /PRNewswire/ -- inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, today announced that a financial services company has selected inContact to improve the quality and efficiency of its customer service delivery. (Logo: http://photos.prnewswire.com/prnh/20120216/LA54560LOGO) The...

2013-12-11 12:29:24

NetDialer, premium calling solution for call centers, adds another award to its growing list of accolades. CINCINNATI, Dec. 11, 2013 /PRNewswire/ -- PowerNet Global, veteran of the telecommunications industry for more than 20 years and multi-award winning voice services provider, announced today that TMC, a global, integrated media company, has named their outbound calling solution for call centers, NetDialer, as a 2013 TMC Labs Innovation Award winner, presented in TMC's CUSTOMER...