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Latest Call centre Stories

2014-05-05 08:33:46

Alliance Data Continues to Lead the Financial Services/Credit Industry in Recognition of Superior Customer Care and Satisfaction DALLAS, May 5, 2014 /PRNewswire/ -- Alliance Data Systems Corporation (NYSE: ADS), a leading global provider of data-driven marketing and loyalty solutions, today announced its Retail Services business, which manages more than 130 private label and co-brand credit programs, has achieved for the ninth time the prestigious "Center of Excellence" certification by...

2014-05-02 20:22:02

CHAPEL HILL, N.C., May 2, 2014 /PRNewswire/ -- Call centers that serve the pharmaceutical sector are facing a changing customer landscape. Customers are increasingly mobile, increasingly connected, and increasingly impatient with slow service. Consequently, contact centers are modernizing their technology and expanding connectivity options to support a growing variety of customer service channels and tools. To help pharmaceutical companies better understand the changing needs of customer...

2014-05-01 23:05:52

CGS, a leading global provider of technology solutions, announced the release of a new white paper, “Making the Right Call: Key Factors to Consider When Choosing a Contact Center Vendor.” The paper was written to help companies understand the process for selecting a contact center partner and examine the factors that should be considered in order to streamline the decision-making process. New York, NY (PRWEB) May 01, 2014 CGS, a leading global provider of technology solutions,...

2014-04-30 23:23:13

Company to spotlight its predictive talent selection technology at annual conference of customer service executives. Atlanta, GA (PRWEB) April 30, 2014 HireIQ Solutions, the innovative leader in predictive analytics and virtual talent acquisition solutions for customer-facing organizations, today announced that it is exhibiting at the upcoming ICMI Contact Center Expo and Conference to be held May 6-9 at the San Diego Convention Center in San Diego, CA. ICMI Contact Center Expo and...

2014-04-30 23:21:40

V-Person™ System provides personalized answers in Spanish based on customer profiles. Stamford, CT (PRWEB) April 30, 2014 Creative Virtual is excited to announce its first V-Person technology install in Spanish for a top financial services company. This Spanish version of the solution is currently available to all of the bank’s many millions of users, with additional self-serve updates being currently added. The V-Person system provides personalized answers to logged-in customers...

2014-04-30 23:12:53

Call center technology provider works with Dialogic to provide scalable on-demand call tracking and recording capabilities for businesses. Parsippany, NJ (PRWEB) April 30, 2014 Dialogic Inc., the Network Fuel® company, today announced that VoltDelta is using its PowerMedia XMS media server software to develop the Delta ACD 2.0, an on-demand call center that gives enterprises a full spectrum of cloud-based services, such as call recording and call distribution to agents. The...

2014-04-29 23:11:25

Sound Telecom, a nationwide provider of telephone answering services, call center solutions, and cloud-based phone systems, has revealed a comprehensive article that outlines the exact process for designing and implementing a fruitful inbound customer support program. Seattle, WA (PRWEB) April 29, 2014 Sound Telecom, a leading BPO of call center services that features US-based agents, has published an article called How to Develop an Inbound Customer Support Campaign. The thorough piece...

2014-04-29 12:23:20

SAN CLEMENTE, Calif., April 29, 2014 /PRNewswire/ -- DealerSocket is excited to announce the newest addition to the innovative Call Management tool, Lead Launch. Designed to reduce response time from when a dealer receives an internet-lead from a customer, Lead Launch strategically converts internet-leads with phone numbers into phone-ups and puts the dealership in contact with the customer right away. http://photos.prnewswire.com/prnvar/20130620/LA35828LOGO DealerSocket's Call...

2014-04-24 23:14:27

Register to participate in this engaging discussion on Wednesday, April 30th at 11 AM EST. Stamford, CT (PRWEB) April 24, 2014 Creative Virtual USA will sponsor a webinar entitled Enabling Customers to Talk, Type and Tap to get Personalized Answers in Any Channel. The event will be held on Wednesday, April 30th at 11 AM EST and will feature Kate Leggett, Principal Analyst from Forrester Research, Inc. and Richard Simons, CEO, Creative Virtual USA. Personalization and intent-based,...

2014-04-24 23:10:16

Leader in Premium Technology Services Will Use Speech Analytics Insights to Improve Call Center Operations Boston, MA (PRWEB) April 24, 2014 Inbound Call Experts, LLC, (ICE) a leader in premium technology services and software support and CallMiner, the market leader in speech and voice of the customer analytics solutions for contact centers, today announced that ICE will implement CallMiner Eureka, the leading speech analytics solution for improving contact center performance. In...


Word of the Day
Cthulhu
  • A gigantic fictional humanoid alien god being described with a head resembling an octopus and dragon wings and claws, around whom an insane cult developed.
  • Pertaining to the mythos of Cthulhu and additional otherworldly beings created by H. P. Lovecraft or inspired by his writings and imitators.
This word was invented in 1926 by H.P. Lovecraft for his short story, 'The Call of Cthulhu.' 'Cthulhu' may be based on the word 'chthonic,' which in Greek mythology refers to the underworld.
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