Latest Call centre Stories
Market Leader Expands Multi-Channel Offering With Powerful Universal Queue, New Agent Interface, True Inbound and Outbound Blending and Powerful API-driven Cloud Ecosystem SALT LAKE CITY, Feb. 26, 2013 /PRNewswire/ -- inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, today announced the market availability of a major new release of its award-winning cloud contact center platform. The new cloud software...
Following the Salesforce Touch and Touch Platform breakthroughs of 2012, salesforce.com introduces Service Cloud Mobile, the first in a series of new solutions to transform customer companies for the mobile era NEW YORK, Feb. 26, 2013 /PRNewswire/ -- Salesforce.com (NYSE: CRM), the enterprise cloud computing company, today unveiled the first in a series of new solutions to empower customer companies to transform for the mobile era. With the new Salesforce Service Cloud Mobile,...
Industry Leader Expanding to offer Live Chat, Email Response, Agent Callback, and More. (PRWEB) February 22, 2013 Answer United, the award-winning nationwide answering services company, has greatly expanded its internet-based services. These new services include live chat, agent callback from the client’s website, email read and response, and toll-free number response with the number added to the client’s website. All of these services are expanding upon Answer United’s...
Customer Management IQ presents the 8th Call Centre Week Canada: April 29 - May 2, 2013 - Toronto, Canada New York, NY (PRWEB) February 21, 2013 Customer Management IQ, a division of IQPC announces its 8th Call Centre Week Canada, taking place April 29 – May 2, 2013 at the Marriott Bloor Yorkville in Toronto, Canada. “In the ‘age of the customer,’ every call centre needs to respond efficiently and handle complex issues using the customer’s preferred channel of choice. Call...
BenchmarkPortal recognizes the exceptional efficiency and effectiveness of the Ameritas Contact Center by awarding it Certification as a Center of Excellence for the sixth year in a row. The granting of certification is based on a company’s operational metrics, customer satisfaction and agent satisfaction. Santa Barbara, CA (PRWEB) February 19, 2013 The dental, vision and hearing contact center at Ameritas Group, a division of Ameritas Life Insurance Corp., has been certified as a...
Company officials update customer survey to improve support and moral for their call center representatives. Las Vegas, NV (PRWEB) February 18, 2013 WhitePages.us.org announced the addition of more questions to their customer service survey. The new questions will explore satisfaction rates after contacting customer service for help. Clients are currently surveyed after they receive their white pages phone number reports and after contacting customer service if they need further...
The marriage records website is updating their customer service software to improve chat quality and connections. New York, NY (PRWEB) February 18, 2013 MarriageRecords.us.org has recently updated their customer service software program in order to maintain stable chat lines with their customers. Previous client chats would time out and even get disconnected. The new software allows for a stronger connection on the part of the company and will hopefully improve customer satisfaction. The...
Customers abandoning call centers in favor of social media and other online communications. Phenix City, AL (PRWEB) February 17, 2013 Funeral.us.org says their online and mobile customer service initiatives have become so successful that they have now become the primary way of interacting with customers. “When we launched our online customer service initiatives last year, we had no idea they would be this popular,' said a company spokesman. “But they have exceeded our...
Move is to make their customer service accessible to as many people as possible. Laredo, TX (PRWEB) February 17, 2013 PropertyOwner.us.org is preparing to make all of their customer service efforts available in Spanish, company officials said yesterday. “A substantial number of our customers in North America speak Spanish as their first language,” a company spokesman said. “We need to be able to relate to them in their own language in order to offer them the same level of customer...
New online radio show on CallTalk, is now available to listen on demand. This is a free educational discussion entitled, “WFM - Where Workforce Management Meets Workforce Morale: Lessons You Can Use .” Santa Barbara, CA (PRWEB) February 14, 2013 BenchmarkPortal will air a new online radio show on CallTalk discussing workforce management. Scheduling in a Call Center is very complex. Guest host Ed Poorbaugh, Manager Support Center Operations and Supplier Support, Sysco Business Services...
