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Latest Claes Fornell Stories

2014-08-26 08:22:47

ANN ARBOR, Mich., Aug. 26, 2014 /PRNewswire/ -- Customer satisfaction in the aggregate continues to decline in the second quarter of 2014, prompted by weak results across the automobile and light vehicle industry, according to a report released today by the American Customer Satisfaction Index (ACSI). The national ACSI score drops another 0.1 percent to 76.1 on a 100-point scale after experiencing a precipitous 0.8 percent decline in the prior quarter....

2014-08-26 08:21:48

Cadillac and Acura Drop Sharply; Buick and Chevrolet Buck the Trend and Improve ANN ARBOR, Mich., Aug. 26, 2014 /PRNewswire/ -- Customer satisfaction with automakers is down for a second straight year, according to the American Customer Satisfaction Index (ACSI). In today's ACSI report, automobiles and light vehicles fall 1.2 percent to 82 on a 100-point scale, as 16 of 21 measured nameplates exhibit declines in customer satisfaction....


Word of the Day
grass-comber
  • A landsman who is making his first voyage at sea; a novice who enters naval service from rural life.
According to the OED, a grass-comber is also 'a sailor's term for one who has been a farm-labourer.'