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Latest Computer Telephony Integration Stories

2013-10-06 23:01:16

Hosted PBX systems offer big business phone plans at small business prices. Let http://www.myvoipprovider.com explain which hosted PBX providers are the best. Houston, TX (PRWEB) October 06, 2013 Larger businesses typically manage their phone systems with expensive Private Branch Exchanges (PBX), but new Internet technology and Hosted PBX makes these tools remotely available at an affordable rate. This is possible through Voice over Internet Protocol (VoIP) calling systems, which allow...

2013-10-02 23:01:30

TelOnline and BellVoz celebrates over three years in providing La Prensa Nicaragua with a customized complete telecommunications solution that includes a Switchvox AA355 with cold spare and a Dialer, SMS server. Miramar, FL (PRWEB) October 02, 2013 TelOnline and BellVoz, a leading telecommunications solutions company, celebrates over three years in providing La Prensa Nicaragua with a customized complete telecommunications solution that has included a Switchvox AA355 with cold spare and...

2013-09-30 23:28:03

This real-time feed from the call center software provides continuous status updates on all the channel activities associated with the ACD. Fredericton, NB (PRWEB) September 30, 2013 Indosoft Inc., developers of the industry leading contact center software for Asterisk, announced today the availability of its enhanced real-time tracker module for Q-Suite 5.7. This enhancement offers the ability to monitor the status of all the ACD channels in real-time, providing the ability to view all...

2013-09-30 23:01:21

The Town of Bay Harbor contracts TelOnline for a customized call recording solution - Oaisys Tracer and Talkument. Miramar, Florida (PRWEB) September 30, 2013 TelOnline LLC., a telephony solutions provider, today announced that it has helped the Town of Bay Harbor improve their telecommunications by providing them with a customized Oaisys Tracer and Talkument call recording solution. Tracer and Talkument, the industry’s leading call recording and contact center management solution,...

2013-09-29 23:03:12

Customers will enjoy further enhancements in operations and customer service sectors. Miami, FL (PRWEB) September 29, 2013 Responsive, a privately owned nationwide call center and answering service business, recently announced the acquisition of Marietta based oldest answering service in the metro, Atlanta area, catering to the medical field, since 1970. This acquisition marks the fifth for the Responsive answering division in its regional expansion business plans. Under the strategic...

2013-09-26 23:35:13

Learn How to Transform Your Support Center to Provide Your Customers With a Better Experience Los Angeles, CA (PRWEB) September 26, 2013 In the age of IP communications, consumers have a myriad of ways to communicate with each other: web, chat, text, video, voice, email, and social media. As such, a business has to have a strategy of supporting customers on multiple channels. Providing a holistic customer support experience will increase retention and help brands acquire users more than...

2013-09-20 23:21:48

CallRail Announces More In Depth Call Tracking Analytics of Website Visitor Actions with New ‘Visitor Timeline’ Feature Atlanta, GA (PRWEB) September 20, 2013 CallRail, which helps thousands of businesses optimize their marketing with powerful call tracking software, has announced a new feature that enables clients to view each step in the call tracking process in one convenient and interactive timeline. "Thanks to our talented and amazing team who has made this happen. This is...

2013-09-20 23:04:22

Small Businesses would be at a massive advantage if they used hosted PBX phone systems, so the people at http://www.thedigest.com outline the 5 best reasons that hosted PBX is best. Seattle, WA (PRWEB) September 20, 2013 Small businesses have to be careful with every penny they spend. However, most businesses overlook one of their most tenacious expenditures: the phone bill. Paying to run a phone management system like a Private Branch Exchange (PBX) costs hundreds or even thousands of...

2013-09-19 23:35:18

The Avaya Nortel IP phone 1200 series is a cost-effective IP deskset offering specifically optimized for value and featuring an ergonomic and advanced design, high-quality handsfree speakerphone, character-based displays, and a high-density feature/line key deskset style. Niagara Falls, NY (PRWEB) September 19, 2013 A long time online wholesale supplier of Nortel and Avaya enterprise phone systems, telephones, and accessories, Telephone Magic Inc., now provides a quick and convenient...


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