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Last updated on April 17, 2014 at 10:07 EDT

Latest Computer Telephony Integration Stories

2013-07-23 23:32:17

Telx Telecom, one of the top Internet phone services providers in Miami, announces cloud based PBX hosting, which gives businesses instant remote contact with their customers from anywhere in the world with Internet connection. Miami, FL. (PRWEB) July 23, 2013 The wide availability and eventual affordability of mobile phones revolutionized business towards the end of the last century. But unless business owners were prepared to pay the high charges for roaming, or deal with the...

2013-07-23 23:19:06

Call Experts, a leading answering service company for over thirty years, is now in Charlotte as of April 2013. Call Experts offers a wide variety of customer answering service outsourcing to businesses via friendly and professional customer service representatives and is open 24/7. Charlotte, North Carolina (PRWEB) July 23, 2013 Call Experts, a leading answering service company for over thirty years, is now in Charlotte as of April 2013. Call Experts offers a wide variety of customer...

2013-07-23 23:02:53

2013 marks the sixteenth consecutive year that Answer United has won this exclusive award as a result of their outstanding excellence as an answering service company. (PRWEB) July 23, 2013 Answer United, a nationwide company that has provided live answering services as well as call center services for the last 49 years, is proud to be the recipient of the prestigious ATSI Award of Excellence yet again. Answer United was honored with the award at the 2013 Association of TeleServices...

2013-07-22 23:21:49

Indosoft releases an upgraded Windows Agent Desktop and Session Controller for Q-Suite ACD. Fredericton, NB (PRWEB) July 22, 2013 Indosoft Inc., developers of Q-Suite, the leading Contact Center Software for Asterisk, announces the release of it Session Controller for Q-Suite 5.7. This agent desktop for Windows developed in C#, built using the .NET CTI library for Q-Suite, provides all the available call pop up and real-time statistical information collected by the contact center...

2013-07-22 12:23:31

Cloud-based contact centre platform boosts access to live information with the launch of cutting-edge mobile management tools SYDNEY, July 22, 2013 /PRNewswire-iReach/ -- Unity4, the global home agent contact centre outsourcer and technology provider, has released new features to their RapportCMS technology enabling mobile device access to streaming of call recordings, score-carding and a powerful suite of call centre management functions. (Photo:...

2013-07-20 23:02:07

The Call Center Corporation and Coginov have partnered to launch a revolutionary engagement tool that will help businesses regain control of today’s channels and leapfrog their competition. To register for this free seminar, please follow this link: https://www4.gotomeeting.com/register/960051927 New York, NY (PRWEB) July 20, 2013 The Call Center Corporation, providers of superior call center products and expertise, and Coginov, a leader in semantic search-based products and...

2013-07-19 08:26:17

Industry professionals add first network award to IPC's unprecedented nine Trading Floor Communications awards JERSEY CITY, N.J., July 19, 2013 /PRNewswire/ -- IPC Systems, Inc., a leading provider of trading communications solutions to the world's top financial services firms, has won two categories in the Waters Rankings 2013. This is IPC's ninth straight year with a win in the Waters Rankings, having been named "Best Network Provider" for the first time and having won the "Best...

2013-07-18 23:26:22

Telx Telecom, Miami leader in the industry, announces top reasons for selecting hosted PBX services. MIAMI, FL. (PRWEB) July 18, 2013 Telx Telecom PBX is a state of the art Hosted VoIP PBX solution which eliminates the need for legacy PBX and Key Systems. The hosted PBX solution of the voice over ip phone service is a network managed voice solution that offers exceptional benefits including increased productivity, geographic flexibility, dramatically improved economics, real-time disaster...

2013-07-18 20:20:09

Ford Dealership in Grand Rapids, Minnesota breaks sales record by 70% MIAMI, July 18, 2013 /PRNewswire/ -- Today, Sales360, an innovation-driven automotive direct marketer, reported record-breaking results in its latest campaign by incorporating the UsefulTools' live agent call answering platform. The results were especially impressive considering that Sales360 is known for incorporating best-in-class strategies for large dealer groups, automotive manufacturers and...

2013-07-18 12:20:39

With an increased focus on reliability, AVOXI releases a new enhanced version of its hosted IP PBX solution, AVOXI Core PRO. ATLANTA, July 18, 2013 /PRNewswire-iReach/ -- AVOXI released an enhanced version of its hosted IP PBX- AVOXI Core PRO to keep up with growing customer demands, eliminate single points of failure and make its products easier to use. The new release is an improved cloud phone system, offering its users the flexibility they need to change call forwarding rules and...