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Latest Computer Telephony Integration Stories

2013-09-26 23:35:13

Learn How to Transform Your Support Center to Provide Your Customers With a Better Experience Los Angeles, CA (PRWEB) September 26, 2013 In the age of IP communications, consumers have a myriad of ways to communicate with each other: web, chat, text, video, voice, email, and social media. As such, a business has to have a strategy of supporting customers on multiple channels. Providing a holistic customer support experience will increase retention and help brands acquire users more than...

2013-09-20 23:21:48

CallRail Announces More In Depth Call Tracking Analytics of Website Visitor Actions with New ‘Visitor Timeline’ Feature Atlanta, GA (PRWEB) September 20, 2013 CallRail, which helps thousands of businesses optimize their marketing with powerful call tracking software, has announced a new feature that enables clients to view each step in the call tracking process in one convenient and interactive timeline. "Thanks to our talented and amazing team who has made this happen. This is...

2013-09-20 23:04:22

Small Businesses would be at a massive advantage if they used hosted PBX phone systems, so the people at http://www.thedigest.com outline the 5 best reasons that hosted PBX is best. Seattle, WA (PRWEB) September 20, 2013 Small businesses have to be careful with every penny they spend. However, most businesses overlook one of their most tenacious expenditures: the phone bill. Paying to run a phone management system like a Private Branch Exchange (PBX) costs hundreds or even thousands of...

2013-09-19 23:35:18

The Avaya Nortel IP phone 1200 series is a cost-effective IP deskset offering specifically optimized for value and featuring an ergonomic and advanced design, high-quality handsfree speakerphone, character-based displays, and a high-density feature/line key deskset style. Niagara Falls, NY (PRWEB) September 19, 2013 A long time online wholesale supplier of Nortel and Avaya enterprise phone systems, telephones, and accessories, Telephone Magic Inc., now provides a quick and convenient...

2013-09-17 23:28:24

Connect First, an award winning provider of cloud routing and hosted contact center solutions, announces a partnership with Communication Solutions, a premier provider of business-to-consumer and business-to-business Outbound, Inbound, and Click-to-Chat call center services. Boulder, CO (PRWEB) September 17, 2013 Connect First, a provider of cloud routing solutions for the direct response industry, has announced a partnership with Communication Solutions, a premier provider of call center...

2013-09-17 23:02:10

Over the past few weeks, VoIP Innovations has been working to complete interoperability tests that have built strategic partnerships. Pittsburgh, PA (PRWEB) September 17, 2013 VoIP Innovations is pleased to announce that they have successfully partnered with Bicom Systems and ICON Voice Networks. Bicom Systems has successfully been able to connect to the VoIP Innovations systems, while ICON Voice Networks has completed interoperability tests with the Iwatsu Enterprise-CS IP-PBX. Customers...

2013-09-16 23:23:53

Indosoft, developers of Q-Suite, the leading unified contact center software for Asterisk, announces the appointment of Voiceware Communicaciones as its exclusive Certified Reseller for Spain and Portugal. Fredericton, NB (PRWEB) September 16, 2013 Indosoft Inc. is pleased to welcome Voiceware Communicaciones Solutions, S.A. as an exclusive partner reseller of Q-Suite in Spain and Portugal. With the addition of Q-Suite in its portfolio, Voiceware Communicaciones Solutions will be able to...

2013-09-16 23:22:33

Citel signs agreement with Celabix for the sale and marketing of its Flagship Product, the Portico™ TVA™ for SIP enabling legacy phones in South Africa. Amherst, NY (PRWEB) September 16, 2013 Citel Technologies, Inc., is pleased to announce the signing of an Authorized Reseller Agreement with Celabix (Pty) Ltd a South African based contact specialist company. Celabix is committed to delivering solutions that make their customers more profitable and successful at their core...

2013-09-12 23:30:26

BenchmarkPortal recognizes the exceptional efficiency and effectiveness of the EyeMed Vision Care Contact Center by awarding it Certification as a Center of Excellence for the fourth year in a row. The granting of certification is based on a company’s operational metrics, customer satisfaction and agent satisfaction. Santa Barbara, CA (PRWEB) September 12, 2013 The EyeMed Vision Care customer contact center has been certified as a Center of Excellence by BenchmarkPortal, a leading...

2013-09-12 23:26:04

Adds AireContact, Cloud Hosted Contact Center solution, to suite of award-winning call center services Chicago, Illinois, Sept 12, 2013 – Channel Partners Expo (PRWEB) September 12, 2013 -- AireSpring, the award-winning provider of voice, data, MPLS, SIP trunking and cloud hosted services, today announced the pending release of its new Cloud Hosted Contact Center solution called AireContact. The new Contact Center product will significantly expand AireSpring’s award-winning suite of...


Word of the Day
drawcansir
  • A blustering, bullying fellow; a pot-valiant braggart; a bully.
This word is named for Draw-Can-Sir, a character in George Villiers' 17th century play The Rehearsal.
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