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Latest Computer Telephony Integration Stories

2014-09-16 16:27:29

LONDON, Sept. 16, 2014 /PRNewswire/ -- This report analyzes the worldwide markets for Call Centers in US$ Million by the following Types: In-House, and Outsourced. The report provides separate comprehensive analytics for the US, Canada, Japan, Europe, Asia-Pacific, Latin America, and Rest of World. Annual estimates and forecasts are provided for the period 2013 through 2020. Also, a seven-year historic analysis is provided for these markets. Market data and analytics are derived from...

2014-09-08 23:07:32

AireSpring Releases a Voice Broadcast Messaging Platform to Complement Its Cloud-hosted Contact Center Product AireContact and Wholesale Short Duration Voice Services NEW ORLEANS (PRWEB) September 08, 2014 AireSpring, a leading provider of fully managed cloud communications services and applications, announced today, from the Cloud Partners Conference in New Orleans, the launch of the latest addition to its lineup of award-winning products: AireBroadcast. AireBroadcast is a cloud-hosted...

2014-09-08 23:07:17

New product and features support ESI’s mission of making cloud communication simple, intuitive and affordable for SMBs. Plano, TX (PRWEB) September 08, 2014 ESI, the innovative designer and manufacturer of high-performance business telephone systems and cloud services, today announced the launch of its mobile application, ESI Ditto, along with new features for its Cloud PBX solution. Both products will be revealed at Cloud Partners conference, Sept. 8 – 10 in New Orleans. “Since...

2014-08-28 23:14:19

UniVoIP, Inc, a managed telephony provider with headquarters in El Segundo, CA, today announced that they have been certified with the state of California and the County of Los Angeles Local Small Business Enterprise (Local SBE) Preference Program. Los Angeles, CA (PRWEB) August 28, 2014 UniVoIP, Inc, a managed telephony provider with headquarters in El Segundo, CA, today announced that they have been certified with the state of California and the County of Los Angeles Local Small...

2014-08-18 23:04:41

CallTrackingMetrics has launched keyword spotting, a new service that analyzes phone calls for the presence (or lack of) particular keywords in phone calls. Using this service, businesses can now instantly assess the quality and outcome of their phone calls, categorize them for reporting purposes and take appropriate immediate actions. (PRWEB) August 18, 2014 CallTrackingMetrics provides businesses and advertising agencies the ability to manage their inbound calls coming from advertising...

2014-08-12 23:08:00

Call Center Technology Provider Upgrades Platform 3.0, Its Advanced Cloud-based Solution with an Affordable Delivery Model St. George, Utah (PRWEB) August 12, 2014 TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies, today released the updated version of Platform 3.0, its advanced cloud-based contact center suite. The upgrades made to the platform range from added agent-customer interaction enhancements to...

2014-08-06 12:33:13

New Solution Expands Call Recording and Analytics Solutions to Include Mobile SAN FRANCISCO, Aug. 6, 2014 /PRNewswire/ -- NetFortris®, Inc., the emerging leader in cloud-based voice and data networking, today announced NetFortris Mobile Call Recording and Analytics, an automatic, always-on call recording system that spans both mobile and office phones. The NetFortris Mobile Call Recording and Analytics solution is the only solution for Dodd-Frank compliance that does not require an...

2014-08-05 23:07:25

360incentives partners with Telax to improve overall customer service and enhance customer satisfaction. Toronto, ON (PRWEB) August 05, 2014 Telax, a leader in contact center technology, is pleased to announce that 360incentives is deploying the Telax cloud contact center solution. 360incentives is the leader in the channel & consumer incentive management space. 360 has developed a user friendly yet highly sophisticated SaaS incentive management platform that allows large businesses...

2014-08-04 16:29:13

Vital instructor-led classroom training for contact center professionals - featuring an intimate environment and peer-to-peer networking. COLORADO SPRINGS, Colo., Aug. 4, 2014 /PRNewswire/ -- Call center leaders are looking to enhance their knowledge on critical industry topics ranging from strategy to hands-on coaching, from knowledge management to financials at the ICMI Contact Center Training Symposium (September 23-26, 2104) in Las Vegas, NV. The in-depth, one-to-four day courses have...

2014-07-30 23:10:42

TLD CRM was developed specifically for small-mid size insurance sales companies. It's a web based turn key system that requires no customization or programming and includes all of the vital features a sales office needs ready to go. Coral Springs, FL (PRWEB) July 30, 2014 There are lots of CRMs on the market today, and yet with so many CRMs available, it's hard to find one that meets the needs of a small business; and even harder if your small business is specialized. Salesforce...


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