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Latest Computer Telephony Integration Stories

2014-05-05 23:10:48

In the PBX phone systems market, buyers have considerable negotiaton power thanks to declining prices, a wide variety of substitutes, little product specialization, low switching costs and very little price volatility. For these reasons and to help procurement professionals make better buying decisions faster, business intelligence firm IBISWorld has added a report on the procurement of PBX Phone Systems to its growing collection of procurement category market research reports. Los...

2014-04-29 23:11:25

Sound Telecom, a nationwide provider of telephone answering services, call center solutions, and cloud-based phone systems, has revealed a comprehensive article that outlines the exact process for designing and implementing a fruitful inbound customer support program. Seattle, WA (PRWEB) April 29, 2014 Sound Telecom, a leading BPO of call center services that features US-based agents, has published an article called How to Develop an Inbound Customer Support Campaign. The thorough piece...

2014-04-02 16:35:28

WASHINGTON, April 2, 2014 /PRNewswire/ - SATMAP Inc.(TM), the world's only real time personality matching technology for contact centers, today released its white paper: 'Personality Matching and Analytics Assisted Call Pairing for Contact Centers'. The paper addresses how SATMAP uses psychographic and demographic data to pair callers to agents based on an optimal personality fit assessment. These optimized caller and agent pairings drive better customer rapport and meaningfully...

2014-04-02 12:21:01

WESTLAKE VILLAGE, Calif., April 2, 2014 /PRNewswire/ -- CallSource, the industry leader in call tracking, marketing analysis and sales improvement, today announced the launch of its patent-pending Sales Profit Management (SPM) System to help automotive retailers boost sales and profits through improved call management. The SPM System provides dealerships with call tracking, performance analysis, advisory services, online and on-site training and streamlined access to a network of top...

2014-04-01 23:01:48

Voxilla.com specialists announce the best call center software providers for 2014. (PRWEB) April 01, 2014 For businesses that receive a high volume of calls, having the best call center software available is a necessity. The right software can help a company keep calls organized so that they can continue to provide great customer service for their client base. Being able to keep track of calls in an orderly fashion will help speed up the communication process and allow for easy...

2014-03-31 23:28:30

Indosoft Inc., the developers of Q-Suite, announces the release of a new control function for its multi-channel ACD to advance priority call handling and call volume surges, in real-time. Fredericton, NB (PRWEB) March 31, 2014 Indosoft Inc., developers of Q-Suite, the industry leading multi-tenant contact center software for Asterisk, releases additional routing control function for its multi-channel ACD. This function provides the ability to queue an on-going customer contact interaction...

2014-03-27 23:02:08

ITP, Phone Power and VoIPo have been nominated as the leading residential hosted PBX providers of the year. San Francisco, CA (PRWEB) March 27, 2014 A hosted PBX is a public branch exchange that uses cloud-based technology to transmit calls rather than using analog traditional phones. By using the Internet as a means of telecommuting, this digital technology allows users to make calls that are clearer and smoother than over a traditional phone. The easy accessibility of the internet has...

2014-03-26 23:02:56

TheDigest.com has recently announced the top 3 residential hosted PBX providers of the year. San Francisco, CA (PRWEB) March 26, 2014 Residential hosted PBX systems are taking over household telecommuting. Instead of using cables, as traditional analog telephones use, hosted PBX uses cloud-based technology to have phones running by making digital calls through the internet. Because of the ever-expanding world wide web, residential hosted PBX providers are able to offer customers extremely...

2014-03-25 23:03:19

Experts at MyVoipProvider.com are pleased to announce the best residential hosted PBX providers of 2014. Los Angeles, CA (PRWEB) March 25, 2014 In lieu of traditional cable-based phone systems, an overwhelming amount of businesses and residencies are switching over to hosted pbx systems. A hosted PBX is a public branch exchange that uses the Internet as the system as a communication network. Due to the ever-growing technology of the internet, residential hosted PBX providers are able to...

2014-03-25 08:37:30

Fast growing business moves to the cloud for scalability and efficiency SALT LAKE CITY, March 25, 2014 /PRNewswire/ -- inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, today announced that a financial services company is replacing its premise software with the inContact cloud solution to support growth and efficiency goals in the U.S. and internationally. To enhance workforce effectiveness, the company wanted a new...


Word of the Day
mundungus
  • A stinking tobacco.
  • Offal; waste animal product; organic matter unfit for consumption.
This word comes from the Spanish 'mondongo,' tripe, entrails.