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Last updated on April 18, 2014 at 21:21 EDT

Latest Computer Telephony Integration Stories

2013-11-13 23:30:03

Geoffrey Mina, the CEO of Connect First, will speak at the Virtual Call Center & Home-Based Agents Summit Nov.14. Denver, Colo. (PRWEB) November 13, 2013 Connect First CEO and Co-Founder Geoffrey Mina will lead a roundtable discussion on Thursday, Nov. 14 beginning at 4:15 p.m. The discussion will focus on the top 2014 contact center initiatives and investment priorities, including an in-depth look into Automatic Call Distribution (ACD), Interactive Voice Response (IVR) and Dialer...

2013-11-13 23:28:51

VoIP Supply offers introductory pricing on latest Asterisk® developed TE133 and TE134 cards for custom telecom solutions. Buffalo, NY (PRWEB) November 13, 2013 VoIP Supply is announcing the availability of new Digium TE Series Digital Telephony Cards at a special introductory price until December 31, 2013. The latest Digium TE133 and TE134 single span digital cards with built-in echo cancellation connect traditional telephone systems with VoIP for small call centers or office phone...

2013-11-13 12:30:22

Customers can now integrate their mobile calling activities with Android smartphones into their customer relationship management workflow without any additional prerequisites. BERLIN, Nov. 13, 2013 /PRNewswire-iReach/ -- Phonedeck today announced the product launch of Phonedeck CSI. The new application enables users of customer relationship management (CRM) systems to easily make, take and track their Android smartphone calls remotely. As a new approach in the field of Computer Telephony...

2013-11-12 23:34:04

Indosoft announces enhancements to Q-Suite, the industry leading Multi-tenant contact center software for Asterisk, with additional call routing capabilities to improve Multi-channel ACD routing for Customer Service and Help Desk applications. Fredericton, NB (PRWEB) November 12, 2013 Q-Suite, the leading multi-tenant contact center software for Asterisk, announces new routing capabilities available within its multi-channel ACD for effective call routing. This will allow intelligent...

2013-11-05 23:28:59

Connect First, an award-winning telecommunications company, will sponsor the Virtual Call Center & Home-Based Agents Summit Nov. 13- 15. Denver, Colo. (PRWEB) November 05, 2013 Connect First will sponsor the Virtual Call Center & Home-Based Agents Summit, an event that dissects and analyzes the pros, cons and business opportunities of using a whole or partial home-based agent model. The Virtual Call Center & Home-Based Agents Summit will consist of several industry leaders...

2013-11-05 08:40:12

HOUSTON, Nov. 5, 2013 /PRNewswire/ -- Tradentrix, LLC announced an agreement executed with IPC Systems Inc. for hosting IPC's Unified Trading solution, Unigy®, and IQ/MAX® trading turrets in the Tradentrix cloud infrastructure. This unprecedented agreement will allow trading and brokerage operations based in the state of Texas to leverage Tradentrix's high availability and highly secure infrastructure to host their critical voice trading communications, recording systems, data,...

2013-10-30 23:33:21

IPitomy Virtual Agent turns any Mobile Phone or land line into an Agent phone so Call Center Agents can log in from anywhere and begin taking calls. Virtual Agents using a Mobile Phone or any phone from home can provide quick expansion of a mobile workforce or just help out when a key employee can’t get into the office. Sarasota, Florida (PRWEB) October 30, 2013 As the demand rises for mobility solutions IPitomy stays on the cutting edge of technology by constantly introducing new...

2013-10-30 23:28:03

Connect First, an award-winning telecommunications company, recently added an existing client to their Connect First Safe Mode, a platform designed to keep outbound dialing companies in compliance with the recently enacted TCPA regulations. Boulder, Colo. (PRWEB) October 30, 2013 Communication Solutions, a premier provider of call center services, originally partnered with Connect First to use their award-winning Cloud Routing solution in early September. After the new TCPA regulations...

2013-10-29 23:34:47

Indosoft, developers of Q-Suite and global provider of the industry leading Multi-tenant contact center software for Asterisk, enhances its partnership program to prioritize to the needs of Cloud contact center service providers. Fredericton, NB (PRWEB) October 29, 2013 Indosoft partner program which supports the growth of its contact center software through partners, has been re-designed to focus on the needs of Cloud service providers who are in pursuit of offering contact center as a...

2013-10-27 23:01:58

Hosted PBX systems give all the advantages of a big business phone system with none of the prices or hassles associated with actually having to own and maintain one. The phone experts at http://www.myvoipprovider.com explain the best ways that hosted PBX saves money. Seattle, WA (PRWEB) October 27, 2013 Most businesses that manage their own phone systems rely on having a Private Branch Exchange, which is usually referred to as just a PBX for short. Traditional PBX devices route inbound...