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Latest Computer Telephony Integration Stories

2013-12-04 23:32:58

A well-designed company virtual assistant changes the meaning of customer service, according to the industry organization, the Applied Voice Input Output Society. AVIOS's annual Mobile Voice Conference held in San Francisco, March 3-5, 2014, is devoted to explaining this trend and offering alternatives to supporting the future of customer service, among other applications of natural-language technology driven by the wide adoption of mobile devices. San Jose, CA (PRWEB) December 04,...

2013-12-01 23:00:04

CRMnext, #1 commutable cloud CRM solution, releases advanced Customer Telephony Integration (CTI) functionality, which will enable organizations to offer context sensitive screen popping, integrated reporting and easy escalations. It will also enable organizations to significantly improve outbound telesales capacity by facilitating call recognition, call routing, call logging and automated call flows within the CRMnext database. Delhi (PRWEB) December 02, 2013 CRMnext, #1 commutable cloud...

2013-11-30 23:21:30

Indosoft announces the availability of an event broadcaster daemon for Q-Suite, the industry leading multi-tenant contact center software for Asterisk, to monitor and broadcast, user, agent, and telephony channel events to third party applications for real-time tracking. Fredericton, NB (PRWEB) November 30, 2013 Q-Suite, the leading multi-tenant contact center software deployed with Asterisk telephony platform, now offers an event broadcaster daemon to disseminate user, agent, and...

2013-11-28 23:21:48

Ms. Ann-Marie Stagg, President of the European Confederation of Contact Centre Organisations (ECCCO), with 25 member organizations from 25 different European countries who between them represent over 35000 contact centers and nearly 3.4 million employees to keynote at the 5th Global Contact Forum on the ever increasing role of customer and employee engagement. New York, NY (PRWEB) November 28, 2013 Ms. Stagg’s participation in the 5th Global Contact Forum further highlights and...

2013-11-21 23:33:52

IPitomy announces a high quality phone system that has full integration with Hotel Property Management Systems. This allows Hotel/Motel owners to take full advantage of the benefits of VoIP cost savings and enjoy the low cost of ownership of an IPitomy IP PBX System. Sarasota, FL (PRWEB) November 21, 2013 IPitomy has broken the lock on Hospitality phone systems that has kept property owners from moving away from the traditional Hotel/Motel equipment. For many years, the industry has...

2013-11-20 23:31:40

Telx Telecom, a popular and established VOIP service provider, today announces SMB Internet Phone Service. Miami, FL (PRWEB) November 20, 2013 Telx Telecom, a popular and established VOIP service provider, today announced that it will now be providing a new product to its SMB (small to medium business) customers: Internet phone service, which allows businesses to call anyone, including traditional phones or cell phones; using Internet-based networks. This will allow organizations and...

2013-11-13 23:30:03

Geoffrey Mina, the CEO of Connect First, will speak at the Virtual Call Center & Home-Based Agents Summit Nov.14. Denver, Colo. (PRWEB) November 13, 2013 Connect First CEO and Co-Founder Geoffrey Mina will lead a roundtable discussion on Thursday, Nov. 14 beginning at 4:15 p.m. The discussion will focus on the top 2014 contact center initiatives and investment priorities, including an in-depth look into Automatic Call Distribution (ACD), Interactive Voice Response (IVR) and Dialer...

2013-11-13 23:28:51

VoIP Supply offers introductory pricing on latest Asterisk® developed TE133 and TE134 cards for custom telecom solutions. Buffalo, NY (PRWEB) November 13, 2013 VoIP Supply is announcing the availability of new Digium TE Series Digital Telephony Cards at a special introductory price until December 31, 2013. The latest Digium TE133 and TE134 single span digital cards with built-in echo cancellation connect traditional telephone systems with VoIP for small call centers or office phone...

2013-11-12 23:34:04

Indosoft announces enhancements to Q-Suite, the industry leading Multi-tenant contact center software for Asterisk, with additional call routing capabilities to improve Multi-channel ACD routing for Customer Service and Help Desk applications. Fredericton, NB (PRWEB) November 12, 2013 Q-Suite, the leading multi-tenant contact center software for Asterisk, announces new routing capabilities available within its multi-channel ACD for effective call routing. This will allow intelligent...


Word of the Day
tessitura
  • The prevailing range of a vocal or instrumental part, within which most of the tones lie.
This word is Italian in origin and comes from the Latin 'textura,' web, structure.