Latest Computer Telephony Integration Stories
Solutions integrator NACR deploys Ingate Enterprise Session Border Controller (E-SBC) for large-scale call center installation. The Ingate replaced an existing E-SBC in order to successfully handle the high call volume required by the customer. STOCKHOLM (PRWEB) March 04, 2013 Solutions integrator NACR has deployed an Enterprise Session Border Controller (E-SBC) from Ingate® Systems for a large-scale call center installation. The Ingate replaced an existing E-SBC in order to...
To avoid confusion, the company clarifies their contact information. Boston, MA (PRWEB) March 04, 2013 MyFeePlan has recently updated their customer service telephone number to 1-888-361-7496. The company wants to clear the air that they are ready to receive calls. "Before, customers were calling a wrong number and we want to make sure they have the correct information," shared a company rep. Mistakenly a phone number on their website was mistyped and the company is accepting...
PORTLAND, Ore., Feb. 27, 2013 /PRNewswire/ -- Securus Payments, awarded the fastest growing business in Oregon by the Portland Business Journal opened a new office for a call center and Answering Service named Securus Contact Systems. Securus Contact Systems offers 24-hour telephone coverage and call center solutions for client businesses. The company started in a 300 square foot office in it's main Portland Campus. Now operating in a 5,020-sqaure-foot office with a staff of 25...
TORONTO, Feb. 26, 2013 /PRNewswire/ -- CCEOC Inc. and CCA jointly announced today that they have formed a strategic partnership to offer Contact Center Employer of Choice Certification to the US contact center market. The CCEOC/CCA partnership will help organizations tap into a unique, industry-leading program and expertise that will improve performance, employee engagement, morale and customer loyalty. The Contact Center Employer of Choice certification program is the only program...
Market Leader Expands Multi-Channel Offering With Powerful Universal Queue, New Agent Interface, True Inbound and Outbound Blending and Powerful API-driven Cloud Ecosystem SALT LAKE CITY, Feb. 26, 2013 /PRNewswire/ -- inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, today announced the market availability of a major new release of its award-winning cloud contact center platform. The new cloud software...
By 2015, the VoIP services market will peak at around 74.5 billion dollars PHILADELPHIA, Feb. 25, 2013 /PRNewswire-iReach/ -- Like all industries, the VoIP market dealt with economic upheavals over the last few years, but, unlike many, they came out on top. In fact, a 2011 report from market research group Infonetics Research showed that VoIP services reached the 50 billion dollar mile mark in 2010. (Photo: http://photos.prnewswire.com/prnh/20130225/CG65326) "More small, medium...
Customer Management IQ presents the 8th Call Centre Week Canada: April 29 - May 2, 2013 - Toronto, Canada New York, NY (PRWEB) February 21, 2013 Customer Management IQ, a division of IQPC announces its 8th Call Centre Week Canada, taking place April 29 – May 2, 2013 at the Marriott Bloor Yorkville in Toronto, Canada. “In the ‘age of the customer,’ every call centre needs to respond efficiently and handle complex issues using the customer’s preferred channel of choice. Call...
Company officials update customer survey to improve support and moral for their call center representatives. Las Vegas, NV (PRWEB) February 18, 2013 WhitePages.us.org announced the addition of more questions to their customer service survey. The new questions will explore satisfaction rates after contacting customer service for help. Clients are currently surveyed after they receive their white pages phone number reports and after contacting customer service if they need further...
The marriage records website is updating their customer service software to improve chat quality and connections. New York, NY (PRWEB) February 18, 2013 MarriageRecords.us.org has recently updated their customer service software program in order to maintain stable chat lines with their customers. Previous client chats would time out and even get disconnected. The new software allows for a stronger connection on the part of the company and will hopefully improve customer satisfaction. The...
Customers abandoning call centers in favor of social media and other online communications. Phenix City, AL (PRWEB) February 17, 2013 Funeral.us.org says their online and mobile customer service initiatives have become so successful that they have now become the primary way of interacting with customers. “When we launched our online customer service initiatives last year, we had no idea they would be this popular,' said a company spokesman. “But they have exceeded our...
