Quantcast
Last updated on April 20, 2014 at 8:28 EDT

Latest Computer Telephony Integration Stories

2013-08-18 23:02:03

Indosoft Inc., the leading contact center software solution for Asterisk telephony platform, will now offer support in Q-Suite 5.7 for languages with Right-to-left (RTL) writing system. Fredericton, NB (PRWEB) August 18, 2013 Indosoft Inc. announces the availability of support for languages with Right-to-left writing system in the latest release of Q-Suite 5.7, its flagship call center software. Q-Suite with its unique call center ACD, is built from the ground up to leverage Asterisk and...

2013-08-06 08:40:40

Contact Center Technology Provider Enhances CCS's Current Suite of Service Offerings PLANO, Texas, Aug. 6, 2013 /PRNewswire/ -- WS iNet, a premier provider of on-demand contact center technology, today announced a reseller agreement with Cothern Computer Systems Inc. (CCS), an information technology solutions firm focused on system conversions and the newest contact center technology. "This alliance with WS iNet is a milestone for CCS," said Allen Cothern, CEO and president of...

2013-08-01 23:22:40

Businesses with their own phone systems can save money with SIP trunking. These 4 reasons, presented by http://www.voipreview.org highlight some of the best ways it works. (PRWEB) August 01, 2013 SIP trunks are one of the most underappreciated money-saving strategies out there. A SIP trunk is the translating piece of office software that turns all outbound and inbound calls into cheap Internet calls, which results in thousands of dollars in savings each year. SIP trunks are perfect for...

2013-08-01 12:33:41

CORINTH, Miss. and MANCHESTER, N.H., Aug. 1, 2013 /PRNewswire/ -- eOn Communications Corporation and Professional Teledata announced they have entered into an agreement whereby Professional Teledata will acquire eOn's Millennium and eQueue product lines, as well as development rights for the eConn IP PBX. Professional Teledata will also be designated as the exclusive eOn authorized provider of sales and service for the same products. The deal is consistent with eOn's move away...

2013-07-31 23:35:02

Virtual PBX, cloud communications pioneer, selects Bazaarify’s Business Reputation Management (BRM) platform to automatically gather customer feedback and showcase reviews. Sunnyvale, CA (PRWEB) July 31, 2013 Bazaarify (http://www.bazaarify.com), an emerging leader in Business Reputation Management (BRM), today announced that Virtual PBX, a privately held pioneer and leader in cloud communications, is using the innovative Bazaarify platform in conjunction with Marketo to rapidly grow...

2013-07-31 23:31:50

Telx Telecom, a leading provider of business internet phone service in Miami, announces their new and most affordable solution for businesses with low calling costs. Miami, FL (PRWEB) July 31, 2013 Gone are the days when long-distance and international calling charges need to show up as big entries on a company’s balance sheet. The fact is that the world is doing more international business than ever, and small businesses are thriving in cyberspace. Thus, the need to make phone calls in...

2013-07-31 23:21:01

The integration of Twitter into Q-Suite ACD, enables the use of social media as a customer interaction tool within this powerful contact center software. Fredericton, NB (PRWEB) July 31, 2013 Indosoft Inc., developers of Q-Suite, the industry leading Contact Center Software for Asterisk, announces the integration of Twitter into Q-Suite ACD. This will effectively extend the use of Q-Suite’s powerful call center software to route, and monitor interactions with customers through social...

2013-07-31 16:31:20

COLORADO SPRINGS, Colo., July 31, 2013 /PRNewswire/ -- ICMI's Call Center Demo & Conference, October 21-23 in Atlanta offers over 50 speakers and 25 sessions across 4 Tracks - providing practical, impartial and immediately actionable education from peers and experts. (Photo: http://photos.prnewswire.com/prnh/20130731/SF56529) Attendees will learn from case studies, workshops, expert led sessions, networking with peers, as well as an opportunity to get a peek inside the Atlanta...

2013-07-29 23:24:56

BenchmarkPortal, a leading call center consultant, is conducting a survey for Inbound and Blended Sales Centers. All participants will receive the results of this survey immediately after they have completed it. Santa Barbara, CA (PRWEB) July 29, 2013 Call centers will now have the opportunity to participate in a study for inbound and blended sales. Online surveys conducted by BenchmarkPortal began on July 24 and are available for anyone to complete at...

2013-07-25 23:26:54

transcosmos And transcosmos Analytics Provide Strong Support For Renovation Of Call Centers With Proprietary Index and Specialized Team Tokyo, Japan (PRWEB) July 25, 2013 transcosmos inc. (Headquarters: Tokyo, Japan; President and COO: Masataka Okuda; TSE First Section: 9715; hereafter, transcosmos) and transcosmos analytics Inc. (Headquarters: Tokyo, Japan; President and CEO: Yoichi Kawano; hereafter, transcosmos analytics), a subsidiary specializing in research and analysis, are to...