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Latest Consumer behaviour Stories

2014-09-18 23:09:02

One year after taking ownership and implementing changes, PlanetRx sees all-time highs in customer satisfaction responses. Lakeland, FL (PRWEB) September 18, 2014 PlanetRx, the consumer-focused healthcare website that was re-launched with new ownership in 2013, has spent the last year improving customer service by building a more personalized and responsive user experience. The results have been impressive. Monique Vargas, the lead customer service representative since the ownership...

2014-09-18 08:27:17

Appoints Rachel Bergman First Vice President of Customer Success REDWOOD CITY, Calif., Sept. 18, 2014 /PRNewswire/ -- PubMatic, the programmatic advertising platform company for leading publishers, today announced the creation of a new, executive-level role dedicated to supporting the success of its customers and partners, and published customer retention and product adoption figures that illustrate the strength of the business. This announcement highlights the company's ongoing commitment to...

2014-09-16 08:38:17

Net Promoter Score Expertise Augments SPLICE Solutions Suite, Drives Engagement TORONTO, Sept. 16, 2014 /PRNewswire/ -- SPLICE Software, a leading customer engagement company that specializes in providing automated Data-Driven Dialogs(TM), recently demonstrated its commitment to further bridging the gap between corporations and consumers by acquiring Net Promoter Certification. SPLICE successfully pursued Net Promoter Certification to enhance the company's knowledge base, expand its...

2014-09-15 23:08:27

The retailer aspired to generate deeper meaning from its customer experience data by partnering with Leger Metrics, a Voice of the Customer (VoC) solution provider with analytical dexterity. Montreal, Quebec (PRWEB) September 15, 2014 Many retailers who survey, measure and track the customer experience often become complacent once common irritants are addressed and overall satisfaction scores begin to improve. For Staples Canada, an office products retailer with 320 locations, complacency...

2014-09-15 23:07:48

Company Identifies the 11 Pillars of Customer Success San Francisco, CA (PRWEB) September 15, 2014 Bluenose, a Customer Success platform that helps businesses reduce customer churn and identify opportunities for growth, has pinpointed the key elements of Customer Success to help businesses capitalize on insights that help retain customers and support the bottom line. Bluenose developed a comprehensive strategic framework, “The 11 Pillars of Customer Success,” that organizations can...

2014-09-15 08:25:45

94 percent of professional photographers report video increases customer satisfaction NEW YORK, Sept. 15, 2014 /PRNewswire/ -- Animoto, the leading online video maker that makes it easy for anyone to create and share professional-quality video, today reported new survey results that prove the effectiveness of video on growing professional photographers' business. Animoto's survey of 915 professional photography customers revealed that the majority have found success in using videos created...

2014-09-12 08:29:02

LONDON, September 12, 2014 /PRNewswire/ -- According to the latest consumer research from Voice of the Customer specialist eDigitalResearch [http://www.edigitalresearch.com ], customer loyalty remains low across the majority of all consumer-facing UK industries. Last year, eDigitalResearch [http://www.edigitalresearch.com ] investigated how loyalty levels vary across UK sectors and found that the majority of consumers were not loyal to any one brand across the majority...

2014-09-12 08:24:07

NEW YORK, Sept. 12, 2014 /PRNewswire/ -- The Deloitte Consumer Spending Index (Index) picked up in August, which may be a sign of better things to come. The Index tracks consumer cash flow as an indicator of future consumer spending(i). http://photos.prnewswire.com/prnvar/20120803/MM52028LOGO-a "A notable decrease in initial unemployment insurance claims helped push the Index up," said Daniel Bachman, Deloitte's senior U.S. economist. "An improving labor market can be a boon to...

2014-09-11 23:01:25

Passenger’s FUEL Community Engine now offers LoginRadius’ social platform to help brands to engage customers and inspire advocacy. (PRWEB) September 11, 2014 Passenger, a leader in private online community technology, and LoginRadius, the fastest growing social engagement platform, today announced a new way of amplifying the voice of online community members so brands can extend their reach and turn socially connected customers into brand evangelists. The integration of LoginRadius’...

2014-09-09 08:22:24

ALEXANDRIA, Va., Sept. 9, 2014 /PRNewswire-USNewswire/ -- Economic optimism rebounded sharply in September, with 47% of gas consumers saying that they were optimistic about the economy, the highest level of optimism in 14 months. Optimism increased 8 percentage points from August's 10-month low of 39%, and also is 8 points higher than optimism a year ago (39%). A majority of consumers ages 18-34 are optimistic (56%), as are consumers in the West (51%). The 8-point increase overall...


Word of the Day
grass-comber
  • A landsman who is making his first voyage at sea; a novice who enters naval service from rural life.
According to the OED, a grass-comber is also 'a sailor's term for one who has been a farm-labourer.'